ITIL FOUNDATION : Non ITIL Certification

The Information Technology Infrastructure Library ITIL is a set of best practices, procedures, and frameworks. ITIL in fact address the needs of IT service management. ITIL can be highly beneficial for IT professionals, program managers, project managers

What is ITIL v4 Training & What are The ITIL Certification Benefits ?

Over the years, Information and Communications Technology ICT has become as a core part in the supporting activities of any business. Information and Communications Technology ICT thus needs to be incorporated across the entire organization. This will help organizations to make use of their functionalities to achieve optimal processes and results.

The Information Technology Infrastructure Library  ITIL is a set of best practices, procedures, and frameworks. ITIL in fact address the needs of IT service management. ITIL can be highly beneficial for IT professionals, program managers, project managers. 

Introduced in February 2019, ITIL 4 is the newest version of the ITIL framework for managing IT service delivery. ITIL 4 builds on the existing best practices of ITIL v3. 
The ITIL V4 also incorporates new, modern practices from the world of DevOps, Agile, and Lean. In this course , we'll explore the benefits of ITIL 4 and how it can help organizations improve their IT service delivery. The ITIL latest change from ITIL® V3 to ITIL® 4 ensured that ITIL will address the latest trends in digital transformation. ITIL v4 is the latest iteration of the ITIL framework, and it promises to bring a number of benefits to organizations. 


What is the ITIL Service Lifecycle ?

The ITIL service lifecycle is a process-based approach to the delivery of IT services. It consists of four distinct phases: service strategy, service design, service transition, and service operations. In this blog post, we'll take a closer look at each of these phases and what they entail.

Taking this ITIL service management training is a core step for IT experts for joining the ITIL selected group of specialists. To succeed, candidates must strategize, plan, employ, and assess ITIL 4 principles in an integrated approach. It takes an important part of service management process


Targeted Audience For This ITIL V4 Training

  • IT professionals.

  • Program managers. 

  • Project managers.

  • Release Managers.

  • Security Administrators.

  • Applications Supporters.

  • IT Operations Managers.

  • Database Administrators.

  • Problem Managers.

  • Service Desk and Incident Manager.

  • Network Support and Security Managers.


Targeted Organizational Departments for For This ITIL V4 Training

  • Quality Department.

  • Operation Department.

  • IT Department.


Targeted Industries for For This ITIL V4 Training

  • Any Information Technology Related Sector or Industry.


Learning Outcomes of This ITIL V4 Training

By the end of this course participants will be able to:

  • Have a deep understanding of the ITIL 4 guiding principles

  • Learn how to implement ITIL in an organization.

  • Understand the service management process.

  • Understand the 4 Dimensions of Service Managements.

  • Master the 34 ITIL Practices.

  • Understand the ITIL service lifecycle in depth.

  • Master the new Value Service Chain that incorporate the core of ITIL version 4.

  • Prepare to become ITIL 4 strategic leaders.


Training Methodology for ITIL v4 Foundation

Training is undertaken through lectures assisted by audio & visual presentations. Trainee participation is ensured through assignments. Case studies also will be discussed to help the trainees with the training content. 

Trainees are encouraged to share experiences from their workplace. Real Life Experiences are discussed in detail by the trainer to encouraging learning by example.

Extra resources with this training also include Sample Papers with Practice Exam questions and a Study Guide.


Targeted Competencies:

  •  ITIL Understanding.

  •  ITIL Implementation Skills.


Course Toolbox

  • Course Material.

  • Reading List.

  • Examples and Case Studies.

  • 7 Guiding Principles.

  • 4 Dimensions of Service Management.

  • 34 ITIL Practices.


Course Agenda:


Day (1) ITIL Overview and Framework

  • ITIL Introduction.

  • ITIL Key Concepts.

  • The Four Dimensions of Service Management.

  • The ITIL Service Value System.


Day (2) The ITIL Guiding Principles

  • Focus on Value.

  • Start Where You Are.

  • Progress Iteratively with Feedback.

  • Collaborate and Promote Visibility.

  • Think and Work Holistically.

  • Keep It Simple and Practical.

  • Optimize and Automate.


Day (3) The ITIL Service Value System

  • Governance.

  • The Service Value Chain.

  • Continual Improvement.


Day (4) Key ITIL Management

  • Service Level Management.

  • Incident Management.

  • Service Request Management.

  • Service Desk.

  • Problem Management.


Day (5) Key ITIL Practices

  • Continual Improvement.

  • General Management Practices.

  • Service Management Practices.

  • Technical Management Practices.

  • Change Control.


Does This Course Have an Exam ? 

This ITIL Training Does not have an exam. However, It will prepare participants for the exam. This course will provide a certificate of attendance. The provided certificate does not take place within the ITIL 4 Certification Scheme. 

This ITIL 4 Foundation Training, is an ITIL foundation training course that should be taken before enrolling into this exam.


Service Management Process & The ITIL Training Courses

In business, the term "service management" refers to the process of designing, delivering, and improving service offerings. This process is essential to ensuring that customers receive the best possible experience when interacting with an organization. In this course, we'll explore the service management process and how it can be used to improve customer satisfaction.

Service management thus is the process of managing the delivery of services to customers. Service management is a critical function in any organization that provides services to customers, whether those customers are internal or external.

Service management is a complex process, and there are a variety of different frameworks and models. It can be used to guide service management activities. In this course, participants will take a look at some of the different service management processes and frameworks that are available.

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