Over the years, Information and Communications Technology ICT has become as a core part in the supporting activities of any business. Information and Communications Technology ICT thus needs to be incorporated across the entire organization. This will help organizations to make use of their functionalities to achieve optimal processes and results.
The Information Technology Infrastructure Library ITIL is a set of best practices, procedures, and frameworks. ITIL in fact address the needs of IT service management. ITIL can be highly beneficial for IT professionals, program managers, project managers.
The ITIL service lifecycle is a process-based approach to the delivery of IT services. It consists of four distinct phases: service strategy, service design, service transition, and service operations. In this blog post, we'll take a closer look at each of these phases and what they entail.
Taking this ITIL service management training is a core step for IT experts for joining the ITIL selected group of specialists. To succeed, candidates must strategize, plan, employ, and assess ITIL 4 principles in an integrated approach. It takes an important part of service management process
IT professionals.
Program managers.
Project managers.
Release Managers.
Security Administrators.
Applications Supporters.
IT Operations Managers.
Database Administrators.
Problem Managers.
Service Desk and Incident Manager.
Network Support and Security Managers.
Quality Department.
Operation Department.
IT Department.
Any Information Technology Related Sector or Industry.
By the end of this course participants will be able to:
Have a deep understanding of the ITIL 4 guiding principles
Learn how to implement ITIL in an organization.
Understand the service management process.
Understand the 4 Dimensions of Service Managements.
Master the 34 ITIL Practices.
Understand the ITIL service lifecycle in depth.
Master the new Value Service Chain that incorporate the core of ITIL version 4.
Prepare to become ITIL 4 strategic leaders.
Training is undertaken through lectures assisted by audio & visual presentations. Trainee participation is ensured through assignments. Case studies also will be discussed to help the trainees with the training content.
Trainees are encouraged to share experiences from their workplace. Real Life Experiences are discussed in detail by the trainer to encouraging learning by example.
ITIL Understanding.
ITIL Implementation Skills.
Course Material.
Reading List.
Examples and Case Studies.
7 Guiding Principles.
4 Dimensions of Service Management.
34 ITIL Practices.
ITIL Introduction.
ITIL Key Concepts.
The Four Dimensions of Service Management.
The ITIL Service Value System.
Focus on Value.
Start Where You Are.
Progress Iteratively with Feedback.
Collaborate and Promote Visibility.
Think and Work Holistically.
Keep It Simple and Practical.
Optimize and Automate.
Governance.
The Service Value Chain.
Continual Improvement.
Service Level Management.
Incident Management.
Service Request Management.
Service Desk.
Problem Management.
Continual Improvement.
General Management Practices.
Service Management Practices.
Technical Management Practices.
Change Control.
This ITIL Training Does not have an exam. However, It will prepare participants for the exam. This course will provide a certificate of attendance. The provided certificate does not take place within the ITIL 4 Certification Scheme.
This ITIL 4 Foundation Training, is an ITIL foundation training course that should be taken before enrolling into this exam.
In business, the term "service management" refers to the process of designing, delivering, and improving service offerings. This process is essential to ensuring that customers receive the best possible experience when interacting with an organization. In this course, we'll explore the service management process and how it can be used to improve customer satisfaction.
Service management thus is the process of managing the delivery of services to customers. Service management is a critical function in any organization that provides services to customers, whether those customers are internal or external.
