What is ITIL v4 Training & What are The ITIL Certification Benefits?
Over the years, Information and Communications Technology ICT has become as a core part in the supporting activities of any business. Information and Communications Technology ICT thus needs to be incorporated across the entire organization. This will help organizations to make use of their functionalities to achieve optimal processes and results.
The Information Technology Infrastructure Library ITIL is a set of best practices, procedures, and frameworks. ITIL in fact address the needs of IT service management. ITIL can be highly beneficial for IT professionals, program managers, project managers.
What is the ITIL Service Lifecycle?
The ITIL service lifecycle is a process-based approach to the delivery of IT services. It consists of four distinct phases: service strategy, service design, service transition, and service operations. In this blog post, we'll take a closer look at each of these phases and what they entail.
Taking this ITIL service management training is a core step for IT experts for joining the ITIL selected group of specialists. To succeed, candidates must strategize, plan, employ, and assess ITIL 4 principles in an integrated approach. It takes an important part of service management process
Targeted Audience for This ITIL V4 Training
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IT professionals.
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Program managers.
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Project managers.
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Release Managers.
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Security Administrators.
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Applications Supporters.
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IT Operations Managers.
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Database Administrators.
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Problem Managers.
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Service Desk and Incident Manager.
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Network Support and Security Managers.
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Those who are nominated to become ITIL 4 strategist.
Targeted Organizational Departments for This ITIL V4 Training
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Quality Department.
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Operation Department.
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IT Department.
Targeted Industries for This ITIL V4 Training
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Any Information Technology Related Sector or Industry.
Learning Outcomes of This ITIL V4 Training
By the end of this course participants will be able to:
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Understand the ITIL 4 guiding principles.
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Learn how to implement ITIL in an organization.
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Understand the service management process.
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Become an effective ITIL 4 strategic leader.
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Get the needed set of skills for ITIL 4 managing professionals.
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Master the service management process.
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Understand the ITIL service lifecycle in depth.
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Learn many digital strategies.
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Learn how to plan and improve.
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Learn how to optimize and automate.
Training Methodology:
Training is undertaken through lectures assisted by audio & visual presentations. Trainee participation is ensured through assignments. Case studies also will be discussed to help the trainees with the training content.
Trainees are encouraged to share experiences from their workplace. Real Life Experiences are discussed in detail by the trainer to encouraging learning by example.
Targeted Competencies:
- ITIL STRATEGIC MANAGEMENT SKILLS
- ITIL PLAN MANAGEMENT SKILLS
- ITIL IMPLEMENTATION SKILLS
Course Toolbox
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Course Material.
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Reading List.
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Examples and Case Studies.
Course Agenda:
Day (1) Service Management Process & The Service Lifecycle
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Purpose.
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Objectives.
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Scopes.
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Values to business.
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The Basic concepts.
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Processes.
Day (2) Comprehend Stakeholder and Communication Management
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Purpose.
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Objectives.
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Scopes.
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Values to business.
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The Basic concepts.
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Processes.
Day (3) Integrating Service Management Processes Across ITIL Service Lifecycle
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Purpose.
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Objectives.
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Scopes.
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Values to business.
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The Basic concepts.
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Processes.
Day (4) Administer Services ITIL Service Lifecycle
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Purpose.
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Objectives.
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Scopes.
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Values to business.
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The Basic concepts.
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Processes.
Day (5) Organization and Governance
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Improving and implementing service management capability
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Purpose.
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Objectives.
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Scopes.
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Values to business.
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The Basic concepts.
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Processes.
Does This Course Have an Exam?
This ITIL Training Does not have an exam. However, It will prepare participants for the exam. This course will provide a certificate of attendance. The provided certificate does not take place within the ITIL 4 Certification Scheme.
Should participants have an ITIL: v4 Foundation Certificate?
Attending this does not require any Certificate, However it is recommended to take the
ITIL 4 Foundation Training, or any ITIL foundation training course before enrolling into this exam.
Service Management Process
In business, the term "service management" refers to the process of designing, delivering, and improving service offerings. This process is essential to ensuring that customers receive the best possible experience when interacting with an organization. In this course, we'll explore the service management process and how it can be used to improve customer satisfaction.
Service management thus is the process of managing the delivery of services to customers. Service management is a critical function in any organization that provides services to customers, whether those customers are internal or external.
