Document Code:QP-CAP-2022-01
Scope:
This policy outlines the acceptable scenarios under which cancellations of training sessions may occur at Agile Leaders Training Center. It specifies the financial implications of such cancellations and details the conditions under which refunds will not be issued.
Cancellation Conditions:
Agile Leaders Training Center accepts cancellation requests only under the following conditions. Any scenarios not listed below do not qualify for a cancellation:
- Medical Emergency: Documentation required.
- Family Bereavement: Appropriate verification needed.
- Government or Legal Obligations: Proof necessary.
Under no circumstances will refunds be issued. Instead, the remaining balance after any applicable deductions will be held as a credit for future purchases.
Timing and Deductions:
- Less than 72 Hours Prior to Training:
- Action Taken: 30% of the total fee will be deducted.
- Remaining Balance: 70% will be held as a credit for future training sessions.
- More than 72 Hours Prior to Training:
- Action Taken: No deduction will be made.
- Remaining Balance: 100% will be held as a credit for future training sessions.
General Terms:
- Cancellation requests must be submitted in writing.
- The credit held for future purchases does not expire and can be applied towards any training offered by Agile Leaders Training Center.
- This policy is subject to change at the discretion of the management of Agile Leaders Training Center.
- For any questions or further information regarding this policy, please contact our support team at Sales@Agile4training.com.
