Customer Service Skills: Basics to Advanced Course

Derived from: Renée Evenson's AWARD-WINNING CUSTOMER SERVICE 101 Ways to Guarantee Great Performance

Customer Service Skills: Basics to Advanced Course

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Award-Winning Customer Service 101 Ways To Guarantee Great Performance

Award-Winning Customer Service 101 Ways To Guarantee Great Performance Overview

The modern business landscape thrives on exceptional Customer Service Excellence, which is intricately connected to Customer Satisfaction. This unique course, "award-winning customer service 101 Ways To Guarantee Great Performance," targets the confluence of Proactive Customer Service, Effective Listening, and Performance Improvement. We delve deep into creating a Customer-Centric Approach and emphasize the importance of Communication Skills, Goal Setting, and Teamwork and Collaboration. Not just that, we explore the nuanced world of Non-Verbal Communication, Time Management, and how to handle Customer Complaints effectively.

Target Audience

Customer Service Representatives
Sales Executives focusing on Customer Satisfaction
Team Leads responsible for Performance Improvement
Managers overseeing Employee Training
Individuals keen on enhancing Communication Skills

Targeted Organizational Departments

Customer Service
Sales and Marketing (with an emphasis on Market Research)
Training & Development (concentrating on Employee Training and Leadership in Customer Service)

Targeted Industries

Retail & E-commerce (Exceptional Customer Experience is paramount)
Hospitality & Travel (focusing on Proactive Customer Service)
Telecommunications (key on Quick Change Adaptability)
Healthcare (Patient-centered Customer-Centric Approach)

Course Offerings

By the end of this training course, participants will be able to:

Mastering Communication Skills for impactful customer interactions
Techniques for Effective Listening and Problem-Solving
Strategies for Performance Improvement and Goal Setting
Tools for efficient Time Management and Planning and Organization
Boosting Teamwork and Collaboration for superior results

Training Methodology

Our methodology embodies a blend of interactive sessions, market research-based case studies, and insightful group work. We don't just provide theories; we engage participants in real-world scenarios to hone their Conflict Resolution, Accountability in Customer Service, and Decision-Making Skills. Our feedback sessions, backed by actual Customer Feedback, ensure that learning is an ongoing process, promoting Resiliency in Customer Service.

Course Toolbox

Comprehensive workbooks on Customer Service Excellence
Checklists for efficient Time Management
Templates emphasizing Planning and Organization
Online resources on Product Knowledge and Market Research

Course Agenda

Day 1: Building Strong Foundations in Customer Service

Topic 1: Introduction to Delighting Your Audience
Topic 2: The Importance of Paying Attention
Topic 3: Strategies for Listening Completely to Your Customers
Topic 4: Understanding the Ins and Outs of Your Business
Topic 5: Commitment and Reliability: Doing What You Say You Will, When You Say You Will
Reflection & Review: Revisiting the Basic Principles of Customer Service

Day 2: Elevating Performance and Attitude

Topic 1: The Role of Attitude in Performance
Topic 2: Building Confidence in Customer Interactions
Topic 3: Honesty as the Best Policy: Ethical Considerations
Topic 4: Energizing Yourself for Optimal Performance
Topic 5: Resilience: Learning How to Bounce Back
Reflection & Review: Performance and Attitude in Customer Service

Day 3: Planning for Success and Effective Communication

Topic 1: Creating Your Personal Mission Statement for Customer Service
Topic 2: Customer-Focused Planning and Goal Setting
Topic 3: The Two-Way Street of Communication
Topic 4: Effective Strategies for Green Light Communication
Topic 5: Speaking and Listening: The Core Elements of Communication
Reflection & Review: How Planning and Communication Influence Each Other

Day 4: Leadership Qualities and Team Synergy

Topic 1: Introduction to Positive Leadership in Customer Service
Topic 2: The Cornerstones of Effective Teamwork
Topic 3: Building a Cohesive and United Team
Topic 4: Being a Team Player for Team Success
Topic 5: Self-Assessment: What Can You Do to Improve?
Reflection & Review: The Interplay of Leadership and Teamwork in Customer Service

Day 5: Sustaining Motivation and Giving Constructive Feedback

Topic 1: Monitoring Customer Service through Hands-On Approaches
Topic 2: Methods for Documenting Observations
Topic 3: The Right Way to Give Meaningful Feedback
Topic 4: The Role of Development Plans in Performance Improvement
Topic 5: Gracefully Accepting Feedback for Continuous Improvement
Reflection & Review: Bringing It All Together: Motivation and Feedback in Customer Service

How This Course is Different from Other Customer Service Courses

In a vast sea of customer service training courses, our offering stands out as the zenith of all-encompassing knowledge. We integrate crucial facets like Accountability in Customer Service, Decision-Making Skills, and Product Knowledge. Furthermore, we emphasize real-world applicability over mere theoretical knowledge, ensuring participants walk away with actionable strategies. Our course embodies the epitome of Performance Improvement, setting it apart in the realm of customer service courses.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 1-20 of 48 events

Location	Dates	Duration	Mode	Price
Prague	Week 40, 2026 28 September – 2 October 2026	5 Days	Onsite	€6,000
Dubai	Week 42, 2026 12 – 16 October 2026	5 Days	Onsite	€4,500
Seoul	Week 43, 2026 19 – 23 October 2026	5 Days	Onsite	€10,000
Kuala Lumpur	Week 48, 2026 23 – 27 November 2026	5 Days	Onsite	€5,200
Dubai	Week 50, 2026 7 – 11 December 2026	5 Days	Onsite	€4,500
Cape town	Week 52, 2026 27 – 31 December 2026	5 Days	Onsite	€6,000
Vienna	Week 53, 2026 28 December 2026 – 1 January 2027	5 Days	Onsite	€5,700
Kuwait	Week 53, 2027 3 – 7 January 2027	5 Days	Onsite	€5,500
Paris	Week 01, 2027 4 – 8 January 2027	5 Days	Onsite	€5,700
Cairo	Week 02, 2027 11 – 15 January 2027	5 Days	Onsite	€4,100
Manama	Week 02, 2027 17 – 21 January 2027	5 Days	Onsite	€4,700
Sharm El-Sheikh	Week 03, 2027 18 – 22 January 2027	5 Days	Onsite	€4,100
Muscat	Week 03, 2027 24 – 28 January 2027	5 Days	Onsite	€5,700
Milan	Week 04, 2027 25 – 29 January 2027	5 Days	Onsite	€5,700
Barcelona	Week 05, 2027 1 – 5 February 2027	5 Days	Onsite	€5,700
Istanbul	Week 06, 2027 8 – 12 February 2027	5 Days	Onsite	€4,500
Dubai	Week 08, 2027 22 – 26 February 2027	5 Days	Onsite	€4,500
Dubai	Week 08, 2027 28 February – 4 March 2027	5 Days	Onsite	€4,500
Amsterdam	Week 09, 2027 1 – 5 March 2027	5 Days	Onsite	€5,700
Cairo	Week 10, 2027 8 – 12 March 2027	5 Days	Onsite	€4,100