Master Crisis Management in Port Operations Effectively

Inspired By: Port of Tauranga's Crisis and Emergency Management Manual

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Master Crisis Management in Port Operations Effectively

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Course Overview:

This training program is designed for personnel involved in crisis and emergency management within port operations, focusing on the unique challenges of a multi-stakeholder environment. Participants will gain a comprehensive understanding of the Crisis and Emergency Management Manual (CEMM) and develop skills to effectively respond to emergencies while minimizing risks to life, property, and the environment.

Target Audience:

Port Operations Managers
Emergency Response Teams
Safety and Security Personnel
Stakeholders involved in Port Activities

Targeted Organizational Departments:

Port Operations
Emergency Management
Safety and Security
Risk Management

Targeted Industries:

Maritime
Transportation
Logistics
Emergency Services

Course Offerings:

By the end of this course, participants will be able to:

Understand the key components of the Crisis and Emergency Management Manual (CEMM).
Identify roles and responsibilities in crisis response and emergency management.
Develop skills to coordinate with external emergency services.
Learn effective communication strategies during a crisis.
Explore recovery and resumption planning post-incident.

Training Methodology:

The training methodology for this course incorporates a blend of theoretical and practical learning approaches to engage participants actively. Lectures will provide foundational knowledge on crisis and emergency management principles, while interactive discussions will allow for the exchange of ideas and experiences among participants. Case studies relevant to port operations will be utilized to analyze past incidents and their responses, encouraging critical thinking and lessons learned. Practical workshops, including role-playing exercises, will simulate emergency scenarios, allowing participants to apply their skills in a controlled environment. Reflection and feedback sessions will help participants evaluate their learning outcomes and identify areas for continuous improvement, fostering a culture of safety and preparedness.

Course Toolbox:

CEMM manual and guidelines
Case studies relevant to port operations
Emergency response planning templates
Access to external emergency services resources

Course Agenda:

Day 1: Introduction to Crisis and Emergency Management

Topic 1: Overview of Port Operations
Topic 2: Understanding the CEMM: Objectives and Structure
Topic 3: Importance of Emergency Preparedness in Port Operations
Topic 4: Stakeholder Identification and Roles
Reflection & Review: Discussion on existing emergency management practices.

Day 2: Risk Assessment and Incident Management

Topic 1: Identifying Risks in Port Operations
Topic 2: Risk Mitigation Strategies
Topic 3: Incident Command System (ICS) Overview
Topic 4: Case Study: Past Incidents at Ports
Reflection & Review: Analyzing the effectiveness of past responses.

Day 3: Emergency Response Planning

Topic 1: Developing Emergency Response Plans
Topic 2: Coordination with External Emergency Services
Topic 3: Communication Strategies During an Emergency
Topic 4: Role-Playing Exercise: Emergency Scenarios
Reflection & Review: Feedback on response planning effectiveness.

Day 4: Training and Preparedness

Topic 1: Importance of Training in Emergency Management
Topic 2: Designing Training Programs for Port Personnel
Topic 3: Drills and Simulation Exercises
Topic 4: Evaluating Training Outcomes
Reflection & Review: Discussing training needs and gaps.

Day 5: Recovery, Resumption, and Integration

Topic 1: Steps for Recovery After an Incident
Topic 2: Resumption of Normal Operations
Topic 3: Multi-Agency Collaboration Strategies
Topic 4: Building a Culture of Safety and Preparedness
Reflection & Review: Developing an action plan for continuous improvement.

How This Course is Different from Other Crisis and Emergency Management Courses:

This course differentiates itself by focusing specifically on the complexities of port operations, addressing unique challenges such as handling dangerous goods and coordinating with multiple stakeholders in maritime environments. The program emphasizes multi-stakeholder collaboration, ensuring participants understand effective coordination with various entities, including external emergency services. It offers a holistic approach by covering all aspects of crisis and emergency management, from risk assessment to recovery planning. The hands-on learning methods, including practical workshops and role-playing exercises, allow for real-world application of skills. Additionally, the course promotes effective communication strategies essential during crises, fostering a culture of safety and preparedness within organizations, and encourages continuous improvement through personal action plans.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Location	Dates	Duration	Mode	Price
Casablanca	Week 45, 2025 Nov 3, 2025 - Nov 7, 2025	5 Days	Onsite	€4,100
Istanbul	Week 46, 2025 Nov 10, 2025 - Nov 14, 2025	5 Days	Onsite	€4,500
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Kuala Lumpur	Week 52, 2025 Dec 22, 2025 - Dec 26, 2025	5 Days	Onsite	€5,200
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Bali	Week 02, 2026 Jan 5, 2026 - Jan 9, 2026	5 Days	Onsite	€6,000
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Al Jubail	Week 03, 2026 Jan 12, 2026 - Jan 16, 2026	5 Days	Onsite	€5,700
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Amman	Week 05, 2026 Jan 26, 2026 - Jan 30, 2026	5 Days	Onsite	€4,100
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