Enhancing The Visitor Experience: The Complete Training Course

Improving the Visitor Experience: An Integrated Approach Learns the advantages of a learning organization, Delve into the customer centricity model, Master the Balanced Scorecard
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Overview:

This training course is designed to take your organization from a product-focused mindset to a customer-centric service model. Also, you'll explore customer communication strategy, customer communication plan, and how to use customer communication tools effectively. We'll also focus on quality assurance and quality control, poka yoke, and the quality improvement cycle. This training program is unique as it combines key concepts from both the Balanced Scorecard training and the CRM course, giving a holistic customer-centric approach.

 

Target Audience:

  • Customer Service Managers
  • Quality Assurance Managers
  • Customer Care Staff.
  • Visitor Operations Officer

 

Targeted Organizational Departments:

  • Customer Service Department
  • Front Desks Employees.
  • Quality Assurance Department
  • Public Relation

 

Targeted Industries:

  • Governmental Entities 
  • Retail
  • Banking
  • Hospitality
  • Telecommunication

 

Course Offerings:

By the end of this course, the Participants will be able to:

  • Learn the advantages of a learning organization
  • Delve into the customer centricity model
  • Master the Balanced Scorecard
  • Improve their visitor communication strategy

 

Training Methodology:

  • Interactive sessions
  • Real-life case studies
  • Group discussions
  • Continuous feedback sessions

 

Course Toolbox:

 

  • A comprehensive workbook
  • Balanced Scorecard templates
  • Visitor communication tools

 

Course Agenda:

Day 1: Understanding the visitor

  • Topic 1: Introduction to visitor centricity model and its advantages
  • Topic 2: Basics of visitor communication strategy and visitor communication plan
  • Topic 3: Effective usage of visitor communication tools
  • Reflection & Review: Reflecting on the importance of visitor centric thinking

 

Day 2: Quality Assurance and Control

  • Topic 1: Introduction to quality assurance and quality control
  • Topic 2: Understanding Poka Yoke
  • Topic 3: The quality improvement cycle
  • Reflection & Review: Importance of quality in visitor service

 

Day 3: Mastering Communication

  • Topic 1: Effective Listening
  • Topic 2: Acknowledging the Voice of Customer VOC 
  • Topic 3: Handling Customer Issues Effectively (Body Language, Tone of Voice ...etc)
  •  Reflection & Review: Importance of VOC and Communication Skills in customer satisfaction

 

Day 4: Balanced Scorecard and CRM

  • Topic 1: Balanced Scorecard training
  • Topic 2: Introduction to CRM course
  • Topic 3: Aligning CRM with customer centricity
  • Reflection & Review: How Balanced Scorecard and CRM improve customer service management

 

Day 5: Customer Satisfaction and Happiness

  • Topic 1: Customer satisfaction training courses
  • Topic 2: Enhancing customer relations
  • Topic 3: Customize happiness – Making customers happy
  • Reflection & Review: The role of customer satisfaction in customer centric culture

 

How This Course is Different from Other Enhancing The Visitor Experience Courses:

Our course integrates different aspects like customer communication strategy, CRM, Balanced Scorecard, and customer centric culture into one comprehensive course. This holistic approach helps participants understand how these elements work together to enhance the customer experience. The course's strength lies in its practical, hands-on approach, providing real-life examples and case studies for a more engaging learning experience.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Upcoming Events

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Amman Amman Week 43, 2025
Oct 26, 2025 - Oct 30, 2025 		5 Days Onsite €4,100
London London Week 44, 2025
Oct 27, 2025 - Oct 31, 2025 		5 Days Onsite €5,700
Istanbul Istanbul Week 45, 2025
Nov 3, 2025 - Nov 7, 2025 		5 Days Onsite €4,500
Chicago Chicago Week 45, 2025
Nov 9, 2025 - Nov 13, 2025 		5 Days Onsite €12,000
Manama Manama Week 45, 2025
Nov 9, 2025 - Nov 13, 2025 		5 Days Onsite €4,700
San Diego San Diego Week 47, 2025
Nov 17, 2025 - Nov 21, 2025 		5 Days Onsite €14,000
Amsterdam Amsterdam Week 48, 2025
Nov 24, 2025 - Nov 28, 2025 		5 Days Onsite €5,700
Muscat Muscat Week 48, 2025
Nov 30, 2025 - Dec 4, 2025 		5 Days Onsite €5,700
Cairo Cairo Week 49, 2025
Dec 1, 2025 - Dec 5, 2025 		5 Days Onsite €4,100
Zoom Zoom Week 50, 2025
Dec 8, 2025 - Dec 12, 2025 		5 Days Online €1,350
Paris Paris Week 50, 2025
Dec 8, 2025 - Dec 12, 2025 		5 Days Onsite €5,700
Kuala Lumpur Kuala Lumpur Week 51, 2025
Dec 15, 2025 - Dec 19, 2025 		5 Days Onsite €5,200
Barcelona Barcelona Week 51, 2025
Dec 15, 2025 - Dec 19, 2025 		5 Days Onsite €5,700
Milan Milan Week 52, 2025
Dec 22, 2025 - Dec 26, 2025 		5 Days Onsite €5,700
Athens Athens Week 01, 2025
Dec 29, 2025 - Jan 2, 2026 		5 Days Onsite €6,700
Vienna Vienna Week 01, 2025
Dec 30, 2025 - Jan 3, 2026 		5 Days Onsite €5,700
Madrid Madrid Week 02, 2026
Jan 6, 2026 - Jan 10, 2026 		5 Days Onsite €5,700
London London Week 03, 2026
Jan 13, 2026 - Jan 17, 2026 		5 Days Onsite €5,700
Tokyo Tokyo Week 04, 2026
Jan 20, 2026 - Jan 24, 2026 		5 Days Onsite €10,000
Dubai Dubai Week 04, 2026
Jan 20, 2026 - Jan 24, 2026 		5 Days Onsite €4,500
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