ITIL 4 Drive Stakeholder Value: Engage, Co-Create, and Optimize IT Services is a specialized training program designed to help IT professionals master the art of stakeholder engagement within IT service management. This course focuses on the ITIL 4 framework’s Drive Stakeholder Value (DSV) module, equipping participants with the skills to map customer journeys, optimize service offerings, and enhance business relationships. Through real-world case studies and interactive sessions, learners will gain hands-on experience in ITIL service value co-creation, customer journey mapping, and IT governance strategies. This course is ideal for professionals looking to advance their ITIL training and certification while strengthening IT service relationship management. Participants will explore key ITIL principles such as ITIL business relationship management, ITIL value co-creation strategy, and ITIL 4 service value optimization, ensuring their organizations achieve long-term success.
By the end of this course, participants will be able to:
This course employs an interactive training approach combining real-world case studies, practical exercises, and group discussions. Participants will engage in ITIL-driven problem-solving scenarios, stakeholder role-playing exercises, and guided hands-on activities to reinforce ITIL 4 frameworks. Expert-led sessions will provide insights into ITIL digital transformation strategies, ITIL business relationship management, and service value co-creation best practices.
No prior ITIL certification is required, but familiarity with IT service management concepts is beneficial.
Each day's session lasts approximately 4-5 hours, totaling 20-25 hours across five days.
ITIL 4 DSV helps IT professionals align IT services with business needs, improve stakeholder engagement, and drive service value realization effectively.
Unlike generic ITIL 4 courses, this program focuses exclusively on stakeholder engagement, value co-creation, and service optimization. The course integrates hands-on activities, real-world case studies, and expert-led sessions to ensure participants not only understand ITIL 4 concepts but can apply them effectively in their organizations. This training offers an in-depth approach to ITIL stakeholder management training, digital transformation strategies, and IT service management best practices, equipping participants with skills that directly impact business success. By focusing on practical application and certification readiness, this course ensures participants gain a competitive edge in ITIL 4 service management.
credits: 5 credit per day
Course Mode: full-time
Provider: Agile Leaders Training Center
Accra 2025-05-25
Amsterdam 2025-05-26
Amman 2025-06-22
Dubai 2025-06-23
Cairo 2025-06-30
Milan 2025-07-21
London 2025-07-21
Bangkok 2025-07-27
Vienna 2025-07-28
Prague 2025-08-24
Istanbul 2025-08-25
Vienna 2025-09-22
London 2025-09-29
Dubai 2025-10-27
Amsterdam 2025-10-27
Istanbul 2025-11-24
Geneva 2025-12-21
Sharm El-Sheikh 2025-12-22
Manama 2025-12-28
Rome 2025-12-29
Amman 2026-01-26
Istanbul 2026-01-27
Manama 2026-02-23
Cairo 2026-02-24
Istanbul 2026-03-24
Rome 2026-03-31
Cairo 2026-04-21
Barcelona 2026-04-28