Master stakeholder engagement, customer journey, and service value realization.

Drive Stakeholder Collaboration, Enhance Customer Experiences, and Deliver Measurable Service Value."

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Master stakeholder engagement, customer journey, and service value realization.

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Course Overview:

ITIL 4 Drive Stakeholder Value: Engage, Co-Create, and Optimize IT Services is a specialized training program designed to help IT professionals master the art of stakeholder engagement within IT service management. This course focuses on the ITIL 4 framework’s Drive Stakeholder Value (DSV) module, equipping participants with the skills to map customer journeys, optimize service offerings, and enhance business relationships. Through real-world case studies and interactive sessions, learners will gain hands-on experience in ITIL service value co-creation, customer journey mapping, and IT governance strategies. This course is ideal for professionals looking to advance their ITIL training and certification while strengthening IT service relationship management. Participants will explore key ITIL principles such as ITIL business relationship management, ITIL value co-creation strategy, and ITIL 4 service value optimization, ensuring their organizations achieve long-term success.

Target Audience:

IT service managers
ITIL 4 Managing Professional candidates
IT consultants and analysts
Service desk managers
IT governance professionals
Business relationship managers

Targeted Organizational Departments:

IT Service Management (ITSM)
Business Relationship Management (BRM)
IT Governance & Compliance
Digital Transformation Teams
Customer Experience & Support Teams

Targeted Industries:

IT & Technology
Banking & Finance
Healthcare & Pharmaceuticals
Government & Public Sector
Retail & E-commerce
Telecommunications

Course Offerings:

By the end of this course, participants will be able to:

Master ITIL stakeholder engagement strategies.
Design and optimize customer journey mapping.
Implement ITIL best practices for service management.
Improve IT supplier and partner management.
Enhance ITIL-driven service value realization.

Training Methodology:

This course employs an interactive training approach combining real-world case studies, practical exercises, and group discussions. Participants will engage in ITIL-driven problem-solving scenarios, stakeholder role-playing exercises, and guided hands-on activities to reinforce ITIL 4 frameworks. Expert-led sessions will provide insights into ITIL digital transformation strategies, ITIL business relationship management, and service value co-creation best practices.

Course Toolbox:

ITIL 4 Drive Stakeholder Value study guide
ITIL stakeholder management training templates
ITIL customer experience improvement checklists
ITIL service relationship management frameworks

Course Agenda:

Day 1: Foundations of ITIL 4 Drive Stakeholder Value

Topic 1: Introduction to ITIL 4 and Stakeholder Value
Topic 2: Understanding the ITIL Service Value System (SVS)
Topic 3: ITIL Customer Journey Mapping Fundamentals
Topic 4: ITIL Business Relationship Management Strategies
Topic 5: ITIL Stakeholder Engagement Principles
Topic 6: Service Management in ITIL 4
Reflection & Review: Key takeaways and Q&A

Day 2: Managing Stakeholder Expectations & Value Co-Creation

Topic 1: ITIL Stakeholder Communication Best Practices
Topic 2: ITIL Service Offering and Agreement Strategies
Topic 3: ITIL Demand and Value Realization
Topic 4: ITIL Supplier and Partner Management
Topic 5: ITIL Service Relationship Management Techniques
Topic 6: ITIL Stakeholder Experience Optimization
Reflection & Review: Lessons learned and practical applications

Day 3: ITIL Digital Transformation & Governance

Topic 1: IT Governance Frameworks in ITIL 4
Topic 2: ITIL Service Value Realization Strategies
Topic 3: ITIL 4 Modern Service Management
Topic 4: ITIL Continuous Improvement Framework
Topic 5: ITIL 4 Guiding Principles for Stakeholder Engagement
Topic 6: ITIL Professional Development Roadmap
Reflection & Review: Best practices and interactive discussion

Day 4: Optimizing Service Design & Value Streams

Topic 1: ITIL Best Practices for Stakeholder Engagement
Topic 2: ITIL Service Design and Innovation
Topic 3: ITIL Business Relationship Management in Action
Topic 4: ITIL Framework for Business Success
Topic 5: ITIL Service Value Optimization Strategies
Topic 6: ITIL Training for Business Leaders
Reflection & Review: Key takeaways and actionable insights

Day 5: Certification Preparation & Case Studies

Topic 1: ITIL DSV Exam Preparation Strategies
Topic 2: Case Study: ITIL Stakeholder Experience Optimization
Topic 3: ITIL 4 Digital Transformation Strategies
Topic 4: ITIL IT Service Value Realization Best Practices
Topic 5: ITIL 4 Managing Professional Certification Roadmap
Topic 6: Final Q&A and Real-World Applications
Reflection & Review: Course summary and next steps

FAQ:

What specific qualifications or prerequisites are needed for participants before enrolling in the course?

No prior ITIL certification is required, but familiarity with IT service management concepts is beneficial.

How long is each day's session, and is there a total number of hours required for the entire course?

Each day's session lasts approximately 4-5 hours, totaling 20-25 hours across five days.

What makes ITIL 4 Drive Stakeholder Value critical for IT professionals?

ITIL 4 DSV helps IT professionals align IT services with business needs, improve stakeholder engagement, and drive service value realization effectively.

How This Course is Different from Other ITIL 4 Drive Stakeholder Value Courses:

Unlike generic ITIL 4 courses, this program focuses exclusively on stakeholder engagement, value co-creation, and service optimization. The course integrates hands-on activities, real-world case studies, and expert-led sessions to ensure participants not only understand ITIL 4 concepts but can apply them effectively in their organizations. This training offers an in-depth approach to ITIL stakeholder management training, digital transformation strategies, and IT service management best practices, equipping participants with skills that directly impact business success. By focusing on practical application and certification readiness, this course ensures participants gain a competitive edge in ITIL 4 service management.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Location	Dates	Duration	Mode	Price
Muscat	Week 37, 2026 13 - 17 Sep 2026	5 Days	Onsite	€5,700
Vienna	Week 38, 2026 14 - 18 Sep 2026	5 Days	Onsite	€5,700
Seoul	Week 39, 2026 21 - 25 Sep 2026	5 Days	Onsite	€10,000
Abu Dhabi	Week 40, 2026 28 Sep - 02 Oct 2026	5 Days	Onsite	€4,500
Doha	Week 40, 2026 04 - 08 Oct 2026	5 Days	Onsite	€5,500
Manama	Week 40, 2026 04 - 08 Oct 2026	5 Days	Onsite	€4,700
London	Week 42, 2026 12 - 16 Oct 2026	5 Days	Onsite	€5,700
Dubai	Week 43, 2026 19 - 23 Oct 2026	5 Days	Onsite	€4,500
Doha	Week 47, 2026 22 - 26 Nov 2026	5 Days	Onsite	€5,500
Abu Dhabi	Week 48, 2026 23 - 27 Nov 2026	5 Days	Onsite	€4,500
Zoom	Week 50, 2026 07 - 11 Dec 2026	5 Days	Online	€1,500
Dubai	Week 53, 2026 29 Dec 2026 - 02 Jan 2027	5 Days	Onsite	€4,500
Barcelona	Week 01, 2027 05 - 09 Jan 2027	5 Days	Onsite	€5,700
Tokyo	Week 02, 2027 12 - 16 Jan 2027	5 Days	Onsite	€10,000
Amman	Week 03, 2027 18 - 22 Jan 2027	5 Days	Onsite	€4,100
Istanbul	Week 03, 2027 19 - 23 Jan 2027	5 Days	Onsite	€4,500
Sharm El-Sheikh	Week 04, 2027 26 - 30 Jan 2027	5 Days	Onsite	€4,100
Zoom	Week 05, 2027 01 - 05 Feb 2027	5 Days	Online	€1,500
Milan	Week 05, 2027 02 - 06 Feb 2027	5 Days	Onsite	€5,700
Amsterdam	Week 06, 2027 09 - 13 Feb 2027	5 Days	Onsite	€5,700