Master stakeholder engagement, customer journey, and service value realization.

Drive Stakeholder Collaboration, Enhance Customer Experiences, and Deliver Measurable Service Value."

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Master stakeholder engagement, customer journey, and service value realization.

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Course Overview:

ITIL 4 Drive Stakeholder Value: Engage, Co-Create, and Optimize IT Services is a specialized training program designed to help IT professionals master the art of stakeholder engagement within IT service management. This course focuses on the ITIL 4 framework’s Drive Stakeholder Value (DSV) module, equipping participants with the skills to map customer journeys, optimize service offerings, and enhance business relationships. Through real-world case studies and interactive sessions, learners will gain hands-on experience in ITIL service value co-creation, customer journey mapping, and IT governance strategies. This course is ideal for professionals looking to advance their ITIL training and certification while strengthening IT service relationship management. Participants will explore key ITIL principles such as ITIL business relationship management, ITIL value co-creation strategy, and ITIL 4 service value optimization, ensuring their organizations achieve long-term success.

Target Audience:

IT service managers
ITIL 4 Managing Professional candidates
IT consultants and analysts
Service desk managers
IT governance professionals
Business relationship managers

Targeted Organizational Departments:

IT Service Management (ITSM)
Business Relationship Management (BRM)
IT Governance & Compliance
Digital Transformation Teams
Customer Experience & Support Teams

Targeted Industries:

IT & Technology
Banking & Finance
Healthcare & Pharmaceuticals
Government & Public Sector
Retail & E-commerce
Telecommunications

Course Offerings:

By the end of this course, participants will be able to:

Master ITIL stakeholder engagement strategies.
Design and optimize customer journey mapping.
Implement ITIL best practices for service management.
Improve IT supplier and partner management.
Enhance ITIL-driven service value realization.

Training Methodology:

This course employs an interactive training approach combining real-world case studies, practical exercises, and group discussions. Participants will engage in ITIL-driven problem-solving scenarios, stakeholder role-playing exercises, and guided hands-on activities to reinforce ITIL 4 frameworks. Expert-led sessions will provide insights into ITIL digital transformation strategies, ITIL business relationship management, and service value co-creation best practices.

Course Toolbox:

ITIL 4 Drive Stakeholder Value study guide
ITIL stakeholder management training templates
ITIL customer experience improvement checklists
ITIL service relationship management frameworks

Course Agenda:

Day 1: Foundations of ITIL 4 Drive Stakeholder Value

Topic 1: Introduction to ITIL 4 and Stakeholder Value
Topic 2: Understanding the ITIL Service Value System (SVS)
Topic 3: ITIL Customer Journey Mapping Fundamentals
Topic 4: ITIL Business Relationship Management Strategies
Topic 5: ITIL Stakeholder Engagement Principles
Topic 6: Service Management in ITIL 4
Reflection & Review: Key takeaways and Q&A

Day 2: Managing Stakeholder Expectations & Value Co-Creation

Topic 1: ITIL Stakeholder Communication Best Practices
Topic 2: ITIL Service Offering and Agreement Strategies
Topic 3: ITIL Demand and Value Realization
Topic 4: ITIL Supplier and Partner Management
Topic 5: ITIL Service Relationship Management Techniques
Topic 6: ITIL Stakeholder Experience Optimization
Reflection & Review: Lessons learned and practical applications

Day 3: ITIL Digital Transformation & Governance

Topic 1: IT Governance Frameworks in ITIL 4
Topic 2: ITIL Service Value Realization Strategies
Topic 3: ITIL 4 Modern Service Management
Topic 4: ITIL Continuous Improvement Framework
Topic 5: ITIL 4 Guiding Principles for Stakeholder Engagement
Topic 6: ITIL Professional Development Roadmap
Reflection & Review: Best practices and interactive discussion

Day 4: Optimizing Service Design & Value Streams

Topic 1: ITIL Best Practices for Stakeholder Engagement
Topic 2: ITIL Service Design and Innovation
Topic 3: ITIL Business Relationship Management in Action
Topic 4: ITIL Framework for Business Success
Topic 5: ITIL Service Value Optimization Strategies
Topic 6: ITIL Training for Business Leaders
Reflection & Review: Key takeaways and actionable insights

Day 5: Certification Preparation & Case Studies

Topic 1: ITIL DSV Exam Preparation Strategies
Topic 2: Case Study: ITIL Stakeholder Experience Optimization
Topic 3: ITIL 4 Digital Transformation Strategies
Topic 4: ITIL IT Service Value Realization Best Practices
Topic 5: ITIL 4 Managing Professional Certification Roadmap
Topic 6: Final Q&A and Real-World Applications
Reflection & Review: Course summary and next steps

FAQ:

What specific qualifications or prerequisites are needed for participants before enrolling in the course?

No prior ITIL certification is required, but familiarity with IT service management concepts is beneficial.

How long is each day's session, and is there a total number of hours required for the entire course?

Each day's session lasts approximately 4-5 hours, totaling 20-25 hours across five days.

What makes ITIL 4 Drive Stakeholder Value critical for IT professionals?

ITIL 4 DSV helps IT professionals align IT services with business needs, improve stakeholder engagement, and drive service value realization effectively.

How This Course is Different from Other ITIL 4 Drive Stakeholder Value Courses:

Unlike generic ITIL 4 courses, this program focuses exclusively on stakeholder engagement, value co-creation, and service optimization. The course integrates hands-on activities, real-world case studies, and expert-led sessions to ensure participants not only understand ITIL 4 concepts but can apply them effectively in their organizations. This training offers an in-depth approach to ITIL stakeholder management training, digital transformation strategies, and IT service management best practices, equipping participants with skills that directly impact business success. By focusing on practical application and certification readiness, this course ensures participants gain a competitive edge in ITIL 4 service management.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Location	Dates	Duration	Mode	Price
Jakarta	Week 17, 2026 26 - 30 Apr 2026	5 Days	Onsite	€5,700
Tbilisi	Week 18, 2026 27 Apr - 01 May 2026	5 Days	Onsite	€5,000
Milan	Week 19, 2026 04 - 08 May 2026	5 Days	Onsite	€5,700
Johannesburg	Week 19, 2026 10 - 14 May 2026	5 Days	Onsite	€6,000
London	Week 20, 2026 11 - 15 May 2026	5 Days	Onsite	€5,700
Amsterdam	Week 21, 2026 18 - 22 May 2026	5 Days	Onsite	€5,700
Kuala Lumpur	Week 22, 2026 25 - 29 May 2026	5 Days	Onsite	€5,200
Paris	Week 23, 2026 01 - 05 Jun 2026	5 Days	Onsite	€5,700
Cape town	Week 23, 2026 07 - 11 Jun 2026	5 Days	Onsite	€6,000
Dubai	Week 25, 2026 15 - 19 Jun 2026	5 Days	Onsite	€4,500
Madrid	Week 27, 2026 29 Jun - 03 Jul 2026	5 Days	Onsite	€5,700
Rome	Week 28, 2026 06 - 10 Jul 2026	5 Days	Onsite	€5,700
London	Week 29, 2026 13 - 17 Jul 2026	5 Days	Onsite	€5,700
Vienna	Week 30, 2026 20 - 24 Jul 2026	5 Days	Onsite	€5,700
Baku	Week 31, 2026 27 - 31 Jul 2026	5 Days	Onsite	€5,000
Paris	Week 33, 2026 10 - 14 Aug 2026	5 Days	Onsite	€5,700
Prague	Week 33, 2026 16 - 20 Aug 2026	5 Days	Onsite	€6,000
Amsterdam	Week 35, 2026 24 - 28 Aug 2026	5 Days	Onsite	€5,700
Muscat	Week 37, 2026 13 - 17 Sep 2026	5 Days	Onsite	€5,700
Vienna	Week 38, 2026 14 - 18 Sep 2026	5 Days	Onsite	€5,700