ITIL 4 Foundation & IT Asset Management Practitioner Exam Prep Course

Name: ITIL 4 Foundation & IT Asset Management Practitioner Exam Prep Course
Rating: 4.8 (150 reviews)

Get Certified in ITIL 4 and Master IT Asset Management, Incident Handling, and Real-World Service Delivery Practices .

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ITIL 4 Foundation & IT Asset Management Practitioner Exam Prep Course

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Course Overview:

The ITIL® 4 Foundation & IT Asset Management Practitioner Exam Prep Course is a comprehensive program designed for IT professionals seeking to master IT Service Management (ITSM) frameworks and asset lifecycle practices. This course combines the foundational principles of the ITIL 4 Foundation with a practical deep dive into IT Asset Management (ITAM), Incident Management, and tool-based service desk operations. Participants will gain a solid understanding of the ITIL 4 Service Value System (SVS), guiding principles, and the lifecycle of IT assets, including classification, license management, contract tracking, and compliance strategies. Through real-world scenarios, participants will also explore Incident Response strategies using ManageEngine's ServiceDesk Plus and AssetExplorer platforms. By the end of the course, attendees will be equipped to pass the ITIL 4 Foundation certification and apply ITIL Practitioner best practices with confidence.

Keywords used: ITIL 4 Foundation, ITIL Practitioner, IT Asset Management, ITIL Certification, Incident Management, ITAM Training, ITIL Online Course, ITIL 4 Exam Prep, IT Service Management, ServiceDesk Plus, ManageEngine Training, ITIL 4 SVS, Asset Lifecycle, ITIL for IT Professionals, ITIL 4 Incident Response, ITIL Best Practices, IT Governance, ITIL Asset Compliance, AssetExplorer, ITSM Tools Training.

Target Audience:

IT Support Specialists and Helpdesk Agents
IT Operations Managers
System and Network Administrators
IT Asset Managers and License Managers
IT Service Delivery Managers
IT Governance and Compliance Officers

Targeted Organizational Departments:

IT Service Management (ITSM)
Asset Management & Procurement
Governance, Risk, and Compliance (GRC)
IT Operations & Infrastructure
Software License & Contract Management
Support and Incident Response Teams

Targeted Industries:

Government & Public Sector
Banking and Financial Services
Healthcare and Hospitals
Energy & Utilities
Manufacturing and Industrial Firms
IT Service Providers and MSPs

Course Offerings:

By the end of this course, participants will be able to:

Explain core concepts of the ITIL 4 Foundation and Service Value System (SVS)
Describe the full lifecycle of IT assets and implement ITAM best practices
Execute Incident Management aligned with ITIL 4 Practitioner guidance
Apply IT Governance principles and ensure asset compliance
Navigate and simulate real tools like ServiceDesk Plus and AssetExplorer
Prepare for and pass the ITIL 4 Foundation and Practitioner (IM) exams

Training Methodology:

This course uses a blended learning methodology combining instructor-led workshops, case studies, exam simulations, and tool demonstrations. Participants will engage in interactive group activities, hands-on sessions using ServiceDesk Plus and AssetExplorer, and real-life scenarios extracted from IT operations. Quizzes and reflection sessions are held daily to reinforce key learnings. Participants receive focused exam prep aligned with Bloom’s Level 2 and 3 competencies, ensuring both conceptual understanding and application.

Course Toolbox:

ITIL 4 Foundation study workbook
IT Asset Management hacks guide (ServiceDesk Plus)
Incident Management syllabus (AXELOS)
Practice exam questions and answer sets
Role-play and case-based scenarios
Tool simulations (ManageEngine platforms)
Asset classification templates and lifecycle checklists

Course Agenda:

Day 1: ITIL® 4 Foundation Fundamentals

Topic 1: Introduction to ITIL 4 and Service Value System (SVS)
Topic 2: The Four Dimensions of Service Management
Topic 3: Guiding Principles and Governance in ITIL 4
Topic 4: ITIL 4 Practices Overview: Focus on ITAM and IM
Topic 5: Understanding Value Streams and Processes
Topic 6: Key Terms and Definitions for ITIL Foundation Exam
Reflection & Review: ITIL Foundation Concepts Quiz & Group Recap

Day 2: IT Asset Management Essentials

Topic 1: Classifying IT & Non-IT Assets (Static & Dynamic Groups)
Topic 2: Agent-based Scanning & Periodic Asset Discovery
Topic 3: Software License Management & Compliance
Topic 4: Asset Lifecycle: Procurement to Disposal
Topic 5: Suite License Management and Reuse
Topic 6: Managing Asset Contracts and Vendor Relationships
Reflection & Review: ITAM Simulation Exercise with Tool Review

Day 3: ITIL 4 Practitioner: Incident Management

Topic 1: Purpose, Scope, and Objectives of Incident Management
Topic 2: Key Roles and Responsibilities: IM, Ops, Support
Topic 3: Incident Models, Prioritization, and Major Incidents
Topic 4: Metrics, KPIs, and Continual Improvement
Topic 5: Integration with Change, Problem, and Event Management
Topic 6: Tool Automation for Escalation and Notifications
Reflection & Review: Practitioner Practice Test & Scenario Mapping

Day 4: Tools in Practice: ManageEngine Lab Day

Topic 1: ServiceDesk Plus Configuration and Use Cases
Topic 2: AssetExplorer for License, Contract, and Audit Tracking
Topic 3: Desktop Management and MDM Integration
Topic 4: Blacklisting Software & Prohibited Applications
Topic 5: Auto Assignment and Asset Site Management
Topic 6: ServiceDesk Plus + Desktop Central Integration
Reflection & Review: Tool-Based Case Study + Group Feedback

Day 5: Certification Readiness + Strategy

Topic 1: ITIL 4 Foundation Exam Strategy and Practice
Topic 2: Practitioner: Incident Management Exam Strategy
Topic 3: Sample Exam Questions and Rationales
Topic 4: Mapping Learnings to Real Job Roles
Topic 5: Asset Compliance and IT Governance Recap
Topic 6: Final Q&A + Certification Roadmap
Reflection & Review: Confidence Mapping & Course Wrap-Up

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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