ITIL® 4 Strategist: Direct, Plan & Improve Certification Course for IT Leaders

Name: ITIL® 4 Strategist: Direct, Plan & Improve Certification Course for IT Leaders
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Strategic IT Governance, Planning, and Continual Improvement with ITIL® 4 DPI

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ITIL® 4 Strategist: Direct, Plan & Improve Certification Course for IT Leaders

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Course Overview:

The ITIL® 4 Strategist: Direct, Plan & Improve Certification Course for IT Leaders is designed to equip managers and strategic decision-makers with the tools and frameworks required to steer IT and digital teams effectively. Centered around the ITIL 4 Direct Plan and Improve (DPI) module, this course offers comprehensive insight into governance, continual improvement, Agile/Lean integration, and measurement-based leadership practices.

Participants will master core concepts from the official ITIL 4 Strategist Direct Plan Improve certification guide, including aligning strategy with operations, defining policies and objectives, and embedding continual improvement into every layer of the organization. Ideal for managers preparing for the ITIL 4 official certification exam, this course is also a crucial part of the ITIL 4 Managing Professional path.

By integrating practical exercises and insights from the ITIL 4 DPI training material, this program supports participants in driving organizational change, improving services, and building resilient IT strategies that adapt to modern challenges.

Target Audience:

IT Managers and IT Directors
Strategy and Governance Leads
Change Managers
Service Delivery Managers
Process Improvement Officers
Senior Project Managers
Business Relationship Managers
Anyone pursuing the ITIL 4 Managing Professional certification

Targeted Organizational Departments:

IT Strategy and Governance
IT Service Management (ITSM)
Continuous Improvement Teams
Quality Assurance and Compliance
Project Management Office (PMO)
Enterprise Architecture and Transformation Offices

Targeted Industries:

Information Technology & Digital Services
Telecommunications
Financial Services & Banking
Healthcare IT
Government & Public Sector
Education & Research Institutions
Manufacturing and Utilities

Course Offerings:

By the end of this course, participants will be able to:

Apply the core principles of the Direct Plan Improve ITIL module
Develop strategic and tactical planning capabilities
Implement measurement and reporting systems for continual improvement
Lead cultural and behavioral change using Agile and Lean principles
Understand governance, risk, and compliance within the ITIL 4 DPI certification course
Design and operate a Continual Improvement model
Prepare thoroughly for the ITIL 4 DPI exam prep and certification

Training Methodology:

This course blends theory with high-impact application using:

Real-world case studies aligned with the ITIL 4 Strategist course
Group activities and interactive scenario simulations
Exercises derived from the ITIL 4 DPI learning objectives
Feedback loops and quizzes for daily review
Agile and Lean transformation simulations
Continual improvement project design tasks
The combination of collaborative learning and practical assignments ensures participants not only understand theory but apply it confidently in their organizations.

Course Toolbox:

Participants will receive:

Instructor-led session guide
ITIL 4 DPI exam-style questions
Continual Improvement templates
Sample strategic plans and reporting dashboards
Agile and Lean workflow samples
Governance & compliance checklists

Note: This course provides insights and examples of tools, but not licensed ITIL toolkits.

Course Agenda:

Day 1: Strategic Direction and Planning in ITIL 4

Topic 1: Understanding the ITIL Service Value System (SVS) and guiding principles
Topic 2: Strategy and governance principles in the ITIL 4 DPI module
Topic 3: Defining vision, direction, and scope using organizational models
Topic 4: Integrating strategic direction into service management
Topic 5: Managing stakeholders for IT governance success
Reflection & Review: Applying strategic thinking in ITIL 4 environments

Day 2: Governance, Risk, and Compliance (GRC) Essentials

Topic 1: IT governance in relation to ITIL 4 strategic planning courses
Topic 2: Risk management aligned with continual improvement
Topic 3: Defining and implementing policies and controls
Topic 4: Governance across value streams and projects
Topic 5: Managing compliance using ITIL 4 DPI learning objectives
Reflection & Review: Aligning governance with improvement initiatives

Day 3: Continual Improvement Across ITIL Services

Topic 1: Overview of the Continual Improvement model
Topic 2: Tools and techniques for continual improvement training
Topic 3: Defining roles and responsibilities in improvement projects
Topic 4: Measurement and reporting strategies in ITIL 4 DPI
Topic 5: Building a culture of improvement
Reflection & Review: Evaluating improvement practices and outcomes

Day 4: Agile, Lean, and Organizational Change Management

Topic 1: Using Agile principles in ITIL planning and improvement courses
Topic 2: Lean tools to eliminate waste in IT services
Topic 3: Organizational Change Management (OCM) for service transformation
Topic 4: Influencing behavior and promoting adoption
Topic 5: Metrics and techniques for measuring change effectiveness
Reflection & Review: Integrating Lean, Agile, and OCM into IT strategy

Day 5: From Planning to Execution: Embedding ITIL 4 DPI

Topic 1: Designing value stream-based improvement initiatives
Topic 2: Applying DPI practices to real-world IT service management
Topic 3: Preparing for the ITIL 4 DPI certification course exam
Topic 4: Reviewing key practices from the ITIL 4 Strategist Direct Plan Improve certification
Topic 5: Capstone activity: Strategic improvement simulation
Reflection & Review: Review of the complete DPI framework and next steps in the ITIL 4 Managing Professional path

FAQ:

What specific qualifications or prerequisites are needed for participants before enrolling in the course?

There are no strict prerequisites, but participants should ideally have the ITIL 4 Foundation certification and 2+ years of experience in IT service management or leadership roles.

How long is each day's session, and is there a total number of hours required for the entire course?

Each day's session is generally structured to last around 4–5 hours, including casework and exercises. The total duration spans 5 days, approximately 20–25 hours of instruction.

Is DPI the same as other ITIL 4 modules like CDS or DSV?

No. DPI focuses specifically on strategic direction, governance, planning, and continual improvement, while CDS and DSV cover service delivery and stakeholder engagement. DPI is unique in its role as a core module for strategic leadership in the ITIL 4 Managing Professional path.

How This Course is Different from Other ITIL® 4 Courses:

This course stands out by focusing on strategic leadership, planning, and governance within the ITIL framework, unlike operationally-focused modules. The ITIL 4 Strategist: Direct, Plan & Improve Certification Course for IT Leaders equips participants with a toolkit to drive decision-making, lead cultural change, and embed improvement into all service layers.

Based on the official ITIL 4 DPI training guide, this course bridges strategic theory and real-world practice. It incorporates Agile, Lean, and OCM principles to support transformation across IT departments. Unlike other ITIL modules, DPI is foundational for every other Managing Professional course, making it a critical component of modern IT leadership development.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center