In the era of AI, this course is designed to provide comprehensive customer service aining. This course emphasizes the importance of excellence in customer service and equips participants with the best customer service skills. It offers a unique blend of traditional customer service strategies and the latest AI technologies. The course is designed to improve the quality of customer service, focusing on important skills for customer service such as listening skills, empathy, and problem-solving. The course also highlights why customer service training is important in today's competitive business environment.
This course addresses the skills gap in providing professional customer service in the age of AI and helps participants to enhance their customer service skills through training.
This course helps these departments to improve their customer service strategy and provides training on customer service skills.
These industries, which heavily rely on customer service, would gain the most from this course. It addresses the specific challenges these industries face in providing quality customer service in the age of AI.
• Topic 1: The Evolution of Customer Service: From Traditional to AI-Driven
• Topic 2: The Role of AI in Customer Service: Providing 24/7 Customer Service
• Topic 3: Personalization with AI: Presenting Customized Recommendations
• Topic 4: Engaging Customer Surveys with AI
• Topic 5: Streamlining Marketing and Sales Journeys with AI
• Reflection & Review: Reflecting on the role of AI in customer service and discussing how it can be leveraged to provide excellence in customer service.
• Topic 1: AI in Content Generation: Creating Seamless and Tailored Content
• Topic 2: Engaging in Multiple Languages with AI
• Topic 3: Creating Customer Segment-Driven Experiences with AI
• Topic 4: AI and Predictive Insights: Analyzing Data for Future Predictions
• Topic 5: Boosting Customer Retention with AI
• Reflection & Review: Reviewing the importance of content generation and multilingual engagement in customer service and discussing ways to improve these skills.
• Topic 1: AI in Advertising: Creating Contextual Ads
• Topic 2: Providing 'Human-Like' Conversations with AI
• Topic 3: Analyzing Customer Feedback with AI
• Topic 4: The Future of Customer Experience with Generative AI
• Topic 5: Case Study: Successful Implementation of AI in Customer Service
• Reflection & Review: Reflecting on the importance of AI in advertising and creating conversational experiences, and discussing ways to continually improve these skills.
• Topic 1: The Risks of Using Generative AI
• Topic 2: The Importance of Human Oversight in AI-Driven Customer Service
• Topic 3: Case Study: Negative Consequences of Solely Relying on AI in Customer Service
• Topic 4: Responsible Use of AI in Customer Service
• Topic 5: Planning for AI-Driven Customer Service: Best Practices and Pitfalls to Avoid
• Reflection & Review: Reviewing the risks of using AI in customer service and discussing ways to mitigate these risks.
• Topic 1: The Importance of a Customer Service Strategy in the Age of AI
• Topic 2: Developing an AI-Driven Customer Service Strategy: Key Elements
• Topic 3: Implementing an AI-Driven Customer Service Strategy: Best Practices
• Topic 4: Case Study: A Successful AI-Driven Customer Service Strategy in Action
• Topic 5: Planning Your Ongoing AI-Driven Customer Service Training Program
• Reflection & Review: Reflecting on why customer service training is important and discussing ways to make it a continuous process.
Unlike other customer service courses, this course specifically addresses the challenges and opportunities of providing customer service in the age of AI. It provides a unique blend of traditional customer service skills training and the latest AI technologies. The course emphasizes the importance of listening skills in customer service and provides practical training on these and other important customer service skills. It also highlights why customer service training is important and how it can enhance the quality of customer service.
credits: 5 credit per day
Course Mode: full-time
Provider: Agile Leaders Training Center