Business Process Outsourcing Governance Training Course

Name: Business Process Outsourcing Lifecycle and Governance Training Course
Availability: InStock

Lifecycle tools for teams deciding, sourcing, transitioning, governing, reviewing, and exiting outsourced business processes.

Business Process Outsourcing Governance Training Course

At a glance

Duration: 1 Week
Format: Classroom
Cities: New York, Addis Ababa, Abu Dhabi, Manama, Lisbon, Lagos and more
Next session: 9 – 13 November 2026, New York
Average fee: 7,500 €

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Business Process Outsourcing Lifecycle and Governance Training Course

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Overview

Business Process Outsourcing Lifecycle and Governance Training Course is a one-week intermediate course for service owners and commercial teams who leave with a BPO Lifecycle Governance Pack. Participants apply business process outsourcing governance, outsourcing business case analysis, BPO service scope design, provider transition planning, and outsourcing performance and exit controls. The course uses ISO 37500:2014 guidance, process baselines, decision tools, service measures, risk registers, and operating reviews. Agile Leaders Training Center delivers this course in BPO lifecycle governance.

Who Should Attend

Operations teams responsible for deciding whether processes should remain internal or move to a provider
Procurement and commercial teams responsible for provider evaluation and contract controls
Shared-services teams responsible for process baselines, service scope, and transition
Finance and HR teams responsible for cost, people, and control impacts
Vendor-management teams responsible for service performance, risk, and relationship governance

The course assumes experience with business processes, service requirements, or supplier management and leaves out legal advice, provider-specific system configuration, tender execution, certification, and function-specific regulatory interpretation.

Departments and Industries

The course supports functions that evaluate, mobilize, and govern outsourced processes across service sectors.

Operations and shared services
Procurement and commercial management
Finance and human resources
Banking and telecommunications operations
Healthcare administration and public-facing services

Learning Objectives

By the end of this course, participants will be able to:

Analyze process suitability and build an outsourcing decision baseline.
Build a business case with costs, benefits, dependencies, and risks.
Apply structured criteria to provider evaluation and commercial design.
Use transition, governance, SLA, and KPI controls.
Diagnose service, data, continuity, and relationship risks.
Evaluate performance and prepare an orderly exit approach.

Course Agenda

Day 1: Assess Outsourcing Suitability

ISO 37500:2014 Outsourcing Lifecycle Guidance Map
Current-State Process Baseline Canvas
Core and Non-Core Activity Decision Matrix
Delivery Model Assessment Scorecard
Outsourcing Stakeholder Responsibility Map

Day 2: Build the Case and Scope

Outsourcing Business Case Structure
Whole-Life Cost Driver Worksheet
Benefit and Disbenefit Register
Service Boundary and Dependency Map
Outcome-Based Requirement Template

Day 3: Select and Contract the Provider

Provider Due Diligence Evidence Checklist
Weighted Provider Evaluation Model
Service Level Agreement Design Grid
KPI Definition and Baseline Sheet
Commercial Risk Allocation Matrix

Day 4: Transition and Govern Delivery

Process Transition Milestone Plan
Knowledge and Data Transfer Checklist
Retained Organization Role Model
Joint Governance Meeting Architecture
Service Continuity and Escalation Register

Day 5: Practice Performance and Exit Control

Suggested Exercise: Review an Outsourcing Decision Case
Suggested Exercise: Challenge an SLA and KPI Set
Suggested Exercise: Diagnose a Transition Delay
Suggested Exercise: Plan a Performance Recovery Review
Capstone Exercise: Complete a BPO Lifecycle Governance Pack

Practical Exercises

The course uses suggested activities with fictional process, provider, and service-performance information.

Suggested activity: compare internal, shared-service, and outsourced delivery options with a decision matrix.
Suggested activity: evaluate provider evidence and record risks, assumptions, and clarification questions.
Suggested activity: convert a service outcome into a measurable SLA and balanced KPI set.
Suggested activity: build transition, continuity, and exit actions for an underperforming provider scenario.

FAQs

Who suits BPO lifecycle governance, and what does the course assume?

Professionals responsible for process, procurement, commercial, finance, HR, or vendor decisions suit BPO lifecycle governance. The course assumes experience with business processes, service requirements, or supplier oversight.

How does BPO lifecycle governance differ from general procurement training?

BPO lifecycle governance follows an outsourced process from suitability and business case through transition, operating control, performance, continuity, and exit, while general procurement training covers wider sourcing and purchasing activities.

What should a business process outsourcing business case include?

A business process outsourcing business case should compare delivery options, define the current baseline, identify whole-life costs and expected benefits, record dependencies and people impacts, test market capability, and document risks and decision assumptions.

How should BPO service levels and KPIs work together?

BPO service levels state the required service threshold and response, while KPIs show whether intended outcomes, quality, cost, timeliness, customer experience, and improvement are being achieved. Both should be measurable, proportionate, and linked to governance actions.

Why does business process outsourcing need an exit plan?

Business process outsourcing needs an exit plan to protect service continuity, data, knowledge, assets, responsibilities, and transition readiness when a service returns in-house or moves to another provider.

Conclusion

Participants take back a BPO Lifecycle Governance Pack. It combines a decision baseline, business case, scope map, provider scorecard, SLA and KPI design, transition plan, governance structure, risk register, and exit checklist. The pack helps teams connect the outsourcing decision to operating evidence and maintain control from preparation through transition, performance review, and exit.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 1-20 of 58 events

Location	Dates	Duration	Mode	Price
New York	Week 46, 2026 9 – 13 November 2026	1 Week	Onsite	€16,000
Addis Ababa	Week 47, 2026 16 – 20 November 2026	1 Week	Onsite	€6,000
Zoom	Week 48, 2026 23 – 27 November 2026	1 Week	Online	€3,000
Abu Dhabi	Week 48, 2026 23 – 27 November 2026	1 Week	Onsite	€6,500
Manama	Week 48, 2026 29 November – 3 December 2026	1 Week	Onsite	€6,500
Lisbon	Week 50, 2026 7 – 11 December 2026	1 Week	Onsite	€6,500
Lagos	Week 50, 2026 13 – 17 December 2026	1 Week	Onsite	€6,000
Istanbul	Week 51, 2026 14 – 18 December 2026	1 Week	Onsite	€6,000
Cairo	Week 53, 2026 28 December 2026 – 1 January 2027	1 Week	Onsite	€5,200
Madrid	Week 53, 2026 28 December 2026 – 1 January 2027	1 Week	Onsite	€6,500
Langkawi	Week 53, 2027 3 – 7 January 2027	1 Week	Onsite	€8,000
Doha	Week 01, 2027 10 – 14 January 2027	1 Week	Onsite	€7,000
Toronto	Week 02, 2027 17 – 21 January 2027	1 Week	Onsite	€16,000
Kuala Lumpur	Week 03, 2027 18 – 22 January 2027	1 Week	Onsite	€6,500
Baku	Week 04, 2027 25 – 29 January 2027	1 Week	Onsite	€8,000
Johannesburg	Week 04, 2027 31 January – 4 February 2027	1 Week	Onsite	€6,000
Accra	Week 05, 2027 7 – 11 February 2027	1 Week	Onsite	€6,000
Dubai	Week 06, 2027 8 – 12 February 2027	1 Week	Onsite	€6,500
Marbella	Week 06, 2027 14 – 18 February 2027	1 Week	Onsite	€6,500
Zanzibar	Week 07, 2027 21 – 25 February 2027	1 Week	Onsite	€6,000

Frequently asked questions

What does this course cover?

OverviewBusiness Process Outsourcing Lifecycle and Governance Training Course is a one-week intermediate course for service owners and commercial teams who leave with a BPO Lifecycle Governance Pack. Participants apply business process outsourcing governance, outsourcing business case analysis, BPO service scope design, provider transition planning, and o…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

Business Process Outsourcing Governance Training Course