CANDOR Disclosure and Apology Training Course

Name: Advanced CANDOR Disclosure and Apology Response Training Course
Availability: InStock

Lead timely disclosure, sincere apology, patient and family support, caregiver support, fair review, resolution, and learning after harm.

CANDOR Disclosure and Apology Training Course

At a glance

Duration: 1 Week
Format: Classroom
Cities: Istanbul, Porto, Dubai, Amsterdam, Cairo, Madrid and more
Next session: 2 – 6 November 2026, Istanbul
Average fee: 5,750 €

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Advanced CANDOR Disclosure and Apology Response Training Course

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Overview

Advanced CANDOR Disclosure and Apology Response Training Course is a one-week advanced course for healthcare professionals, patient-safety leaders, risk managers, quality teams, clinical supervisors, and staff responsible for communication after adverse events. Participants leave with a CANDOR Disclosure and Optimal Resolution Implementation Portfolio linking event activation, immediate patient and family support, factual disclosure, sincere apology, caregiver support, system-focused review, fair resolution, documentation, learning, governance, and sustainment. Agile Leaders Training Center presents CANDOR as Communication and Optimal Resolution: a coordinated organizational response after unexpected patient harm.

Who Should Attend

Healthcare professionals who may participate in disclosure conversations
Patient-safety and quality leaders coordinating harm response
Risk managers and patient-relations professionals
Clinical supervisors supporting staff and patient-family communication
Governance and improvement teams implementing CANDOR processes

The course assumes experience in healthcare safety, quality, risk, clinical leadership, or patient relations. It does not provide legal advice, determine liability, decide claims or compensation, or replace specialist clinical incident investigation.

Departments and Industries

The course supports healthcare organizations establishing a timely, transparent, compassionate, and learning-focused response to patient harm.

Hospitals and specialist healthcare services
Primary, ambulatory, and community care organizations
Patient safety, quality, and clinical-governance departments
Risk, patient relations, and complaint-resolution functions
Workforce wellbeing and peer-support programs

Learning Objectives

By the end of this course, participants will be able to:

Activate a coordinated CANDOR response following a potential harm event
Prepare and conduct factual, empathic disclosure and apology conversations
Support patients, families, and affected healthcare workers through follow-up
Connect system-focused event review with fair resolution and learning
Document communication, roles, actions, and commitments consistently
Design readiness, governance, measurement, and sustainment arrangements

Course Agenda

Day 1: CANDOR Readiness and Event Activation

CANDOR Process and Stakeholder Map
Organizational Readiness and Gap Assessment
Harm Event Triage and Activation Criteria
Response Team Role and Contact Matrix
Immediate Patient, Family, and Caregiver Support Checklist

Day 2: Disclosure and Apology Communication

Disclosure Conversation Preparation Guide
Known Facts, Uncertainty, and No-Speculation Framework
Empathy, Acknowledgement, and Apology Practice
Plain-Language Explanation and Understanding Check
Questions, Follow-Up, and Communication Continuity Plan

Day 3: Caregiver Support and Event Review Interface

Care-for-the-Caregiver Support Pathway
Staff Psychological Safety and Role-Boundary Check
System-Focused Review and Communication Interface
Timeline, Contributing-Factor, and Consensus Record
Patient and Family Involvement in Learning Plan

Day 4: Resolution, Documentation, and Governance

Fair and Transparent Resolution Principles
Resolution Team Responsibility Matrix
Disclosure and Follow-Up Documentation Standard
Learning Commitment and Action Tracking Log
CANDOR Governance, Metrics, and Sustainment Dashboard

Day 5: CANDOR Response Practice

Exercise: Activate a Multidisciplinary CANDOR Response
Exercise: Conduct an Initial Disclosure and Apology Conversation
Exercise: Coordinate Patient, Family, and Caregiver Follow-Up
Exercise: Link Event Review, Resolution, and Learning
Capstone Exercise: CANDOR Disclosure and Optimal Resolution Implementation Portfolio

Practical Exercises

The course uses simulated adverse-event scenarios from hospitals, ambulatory care, diagnostic services, and community healthcare.

Suggested activity: triage an event, activate the response team, and assign immediate actions.
Suggested activity: disclose known facts, acknowledge uncertainty, apologize sincerely, and confirm understanding.
Suggested activity: build follow-up plans for the patient, family, and affected healthcare workers.
Suggested activity: connect review findings to resolution, improvement commitments, governance, and measurement.

FAQs

Who suits CANDOR disclosure and apology training, and what does it assume?

It suits healthcare professionals, patient-safety leaders, risk managers, quality teams, supervisors, patient-relations staff, and implementation leaders with relevant organizational experience.

What does CANDOR mean?

CANDOR means Communication and Optimal Resolution. It is an organized approach to communication, support, review, resolution, learning, and improvement after unexpected patient harm.

Does the course provide legal advice or decide liability?

No. Participants learn communication, coordination, documentation, support, governance, and implementation practices. Legal advice, liability findings, claims decisions, and compensation determinations remain with authorized specialists.

What should disclosure communication include?

Participants practice explaining known facts without speculation, acknowledging uncertainty, showing empathy, apologizing sincerely, answering questions, checking understanding, documenting facts, and arranging continued updates.

What practical outputs do participants complete?

Outputs include a readiness assessment, activation checklist, role matrix, disclosure guide, support pathway, review interface, documentation standard, action log, governance dashboard, and integrated implementation portfolio.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 1-20 of 75 events

Location	Dates	Duration	Mode	Price
Istanbul	Week 45, 2026 2 – 6 November 2026	1 Week	Onsite	€4,500
Porto	Week 45, 2026 2 – 6 November 2026	1 Week	Onsite	€5,700
Dubai	Week 46, 2026 9 – 13 November 2026	1 Week	Onsite	€4,500
Amsterdam	Week 46, 2026 9 – 13 November 2026	1 Week	Onsite	€5,700
Cairo	Week 47, 2026 16 – 20 November 2026	1 Week	Onsite	€4,100
Madrid	Week 47, 2026 16 – 20 November 2026	1 Week	Onsite	€5,700
Tokyo	Week 48, 2026 23 – 27 November 2026	1 Week	Onsite	€10,000
Rome	Week 49, 2026 30 November – 4 December 2026	1 Week	Onsite	€5,700
Athens	Week 50, 2026 7 – 11 December 2026	1 Week	Onsite	€6,700
Kuwait	Week 50, 2026 13 – 17 December 2026	1 Week	Onsite	€5,500
Sharm El-Sheikh	Week 52, 2026 21 – 25 December 2026	1 Week	Onsite	€4,100
Lagos	Week 52, 2026 27 – 31 December 2026	1 Week	Onsite	€4,100
London	Week 53, 2026 28 December 2026 – 1 January 2027	1 Week	Onsite	€5,700
Barcelona	Week 53, 2026 28 December 2026 – 1 January 2027	1 Week	Onsite	€5,700
Cape town	Week 53, 2027 3 – 7 January 2027	1 Week	Onsite	€4,500
Nairobi	Week 01, 2027 10 – 14 January 2027	1 Week	Onsite	€4,500
Nice	Week 03, 2027 18 – 22 January 2027	1 Week	Onsite	€5,700
Abu Dhabi	Week 03, 2027 18 – 22 January 2027	1 Week	Onsite	€4,700
Jakarta	Week 04, 2027 25 – 29 January 2027	1 Week	Onsite	€5,700
Manama	Week 04, 2027 31 January – 4 February 2027	1 Week	Onsite	€4,700

Frequently asked questions

What does this course cover?

OverviewAdvanced CANDOR Disclosure and Apology Response Training Course is a one-week advanced course for healthcare professionals, patient-safety leaders, risk managers, quality teams, clinical supervisors, and staff responsible for communication after adverse events. Participants leave with a CANDOR Disclosure and Optimal Resolution Implementation Portf…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

CANDOR Disclosure and Apology Training Course