CCNP Collaboration - CLCOR Inspired Training: Cisco Webex, CUCM & AV Solutions

Name: CCNP Collaboration - CLCOR Inspired Training: Cisco Webex, CUCM & AV Solutions
Rating: 4.8 (150 reviews)

Empower collaboration and streamline communication with hands-on Cisco Webex, CUCM, and AV integration strategies.

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CCNP Collaboration - CLCOR Inspired Training: Cisco Webex, CUCM & AV Solutions

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Course Overview:

With the accelerating digital transformation and the rise of hybrid workflows, smart meeting rooms have become a cornerstone of the modern workplace. This advanced training course provides a comprehensive overview of the latest technology solutions and smart systems for meeting room support, including visual communication tools, Cisco Room Kits, and collaboration software such as Webex and CUCM.

This course aims to prepare participants to design, set up, support, and maintain smart meeting room environments using core Cisco Collaboration solutions, including CUCM, Webex, and CMS. The course is based on the CLCOR (350-801) model and reinforces concepts related to communications infrastructure, SIP and VoIP protocols, endpoint support, cloud integration, automation, and information security.

Target Audience:

IT Support and Helpdesk Staff
Unified Communication Engineers
AV and Sound Technicians
Network and Infrastructure Managers
Facility Managers and Smart Building Coordinators
Professionals modernizing workplace communication

Targeted Organizational Departments:

Information Technology (IT)
Network Operations
AV and Technical Support
Facilities and Infrastructure Management
Corporate Planning and Development
Training, Events, and Internal Communications Units

Targeted Industries:

Large enterprises and government institutions
Conference centers and smart meeting venues
Higher education institutions and universities
Technology companies and AV service providers
Smart space design firms and office equipment suppliers

Course Offerings:

By the end of this training course, participants will be able to:

Design and deploy Cisco-based collaboration infrastructure for smart meeting rooms
Configure and integrate Webex Room Kits with CUCM and CMS
Optimize AV quality using QoS policies
Diagnose SIP, RTP, and call flow issues
Monitor systems with Webex Analyzer and Cisco Control Hub
Apply enterprise-grade room security policies
Operate systems in hybrid and cloud environments
Automate support tasks using REST APIs and RoomOS Macros
Create performance reports and monitor SLA metrics
Complete a hands-on smart meeting room deployment project

Training Methodology:

Interactive technical presentations
Hands-on labs with Cisco Room Kits and CUCM
Real-world case studies
Daily troubleshooting simulations
Capstone project

Course Toolbox:

Official Cisco PDFs for CUCM, Webex, and Room Kits
SIP and QoS configuration templates
Cisco Control Hub and TAC utilities
Support checklists and SLA templates

Course Agenda:

Day 1: Cisco Collaboration Infrastructure for Modern Meeting Rooms

Topic 1: Introduction to CUCM, Webex, and CMS in Meeting Room Environments
Topic 2: Infrastructure Components: Codecs, Microphones, Cameras, and Room Navigator
Topic 3: Types and Use Cases of Webex Room Kits
Topic 4: Key Communication Protocols: SIP, H.323, RTP
Topic 5: Comparing On-Premise vs. Cloud-Based Meeting Room Setups
Topic 6: Initial Device Setup and Network Configuration
Reflection & Review: Network Design and Infrastructure Summary

Day 2: Configuration and Enterprise Integration

Topic 1: CUCM Setup and Endpoint Registration
Topic 2: Webex Control Hub Configuration and Hybrid Integration
Topic 3: Webex Device Registration and Custom User Settings
Topic 4: Meeting Scheduling and Calendar Integration
Topic 5: SIP Trunk Routing and Call Flow Setup
Topic 6: CMS Configuration for Multi-Party Video Conferencing
Reflection & Review: Full Integration Environment Walkthrough

Day 3: QoS, Technical Support, and Troubleshooting

Topic 1: Applying QoS in LAN/WAN to Ensure AV Quality
Topic 2: Analyzing SIP Traces and RTP Streams for Diagnostics
Topic 3: Troubleshooting Audio and Video Issues from End-User and Network Perspectives
Topic 4: Using Webex Analyzer and RTMT for Performance Monitoring
Topic 5: Leveraging Cisco TAC Utilities and Control Hub Logs
Topic 6: Simulating Real-World Troubleshooting Scenarios
Reflection & Review: AV Quality Case Study and Analysis

Day 4: Security and Automation in Smart Meeting Rooms

Topic 1: Implementing Access Controls and Security Policies in CUCM and Webex
Topic 2: TLS and SRTP Certificate Configuration for Secure Communication
Topic 3: Automating Support Tasks with REST APIs
Topic 4: Integrating IoT Devices (Sensors, Lighting, Displays) in Meeting Spaces
Topic 5: Customizing RoomOS Interfaces Using Macros
Topic 6: Configuring Webex Edge Security for Protected Connectivity
Reflection & Review: Security Audit and Automation Scenario Evaluation

Day 5: Maintenance, Sustainability, and Final Project

Topic 1: Creating SLA Documents and Preventive Maintenance Plans
Topic 2: Performance Monitoring and Reporting Best Practices
Topic 3: Implementing Energy-Efficient AV Solutions for Sustainability
Topic 4: Case Study: Transforming a Traditional Room into a Smart Room
Topic 5: Capstone Project: Full Smart Meeting Room Deployment
Topic 6: Project Presentation and Peer Review
Reflection & Review: Final Summary, Feedback, and Certification Readiness

FAQs:

What are the qualifications or prerequisites for enrolling in this course?

Participants should preferably have some basic IT or technical support experience, particularly in enterprise environments. Knowledge of networking basics (IP, SIP) is helpful but not required.

How long are the daily sessions and what is the total duration of the course?

Each session lasts 4 to 5 hours, including breaks and practical activities. Total duration: 5 training days, averaging 20 to 25 hours of hands-on training.

Can I apply what I learn directly in a work environment?

Yes. The course is designed to be highly practical, and you will emerge with ready-made templates and skills that support the implementation of smart solutions and direct support for meeting rooms.

How This Course is Different from Other Technical Support & Smart Solutions for Meeting Rooms Courses:

This course stands out by following the Cisco CLCOR (350-801) framework, offering professional-level depth and practical relevance for enterprise environments. It combines hands-on labs with CUCM, Webex, CMS, and Room Kits, and covers the full system lifecycle—from setup and security to automation, troubleshooting, and sustainability. Unlike standard AV support courses, it’s built for large-scale, hybrid workspaces and includes real-world case studies and a capstone project to apply learning in a practical, feedback-driven environment.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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