Conflict Resolution During Crises Course

Name: Conflict Resolution During Organizational Crises Training Course
Availability: InStock

Resolve interpersonal, cross-functional, and stakeholder conflict with structured methods suited to active organizational crises.

Conflict Resolution During Crises Course

At a glance

Duration: 5 days
Format: Classroom
Cities: Istanbul, Singapore, Kuala Lumpur, San Diego, Nairobi, Tokyo and more
Next session: 12 – 16 October 2026, Istanbul
Average fee: 5,800 €

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Conflict Resolution During Organizational Crises Training Course

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Overview

Conflict Resolution During Organizational Crises Training Course is a five-day course for crisis team leaders, operations managers, human resources leaders, stakeholder professionals, security coordinators, and resilience teams who leave with a Crisis Conflict Resolution File. Participants diagnose conflict, track escalation, separate interests from positions, negotiate under pressure, facilitate dialogue, clarify authority, manage stakeholder tensions, record agreements, and restore working relationships. Agile Leaders Training Center connects conflict resolution with the time pressure and interdependence of organizational crises.

Who Should Attend

Crisis team functions responsible for decisions, coordination, and dispute escalation
Operations functions responsible for resolving cross-functional friction during disruption
Human resources functions responsible for informal resolution and working relationships
Stakeholder engagement functions responsible for competing expectations and negotiated actions
Security and emergency functions responsible for de-escalation and decision boundaries
Resilience functions responsible for recovery coordination and organizational learning

The course assumes participants already manage workplace, operational, or stakeholder issues and leaves out introductory negotiation, legal adjudication, clinical intervention, and technical incident command.

Departments and Industries

The course supports departments and industries where unresolved conflict can delay decisions and weaken crisis coordination.

Crisis management, operations, security, and organizational resilience
Human resources, employee relations, and internal communication
Stakeholder relations, customer operations, procurement, and legal support
Healthcare, transportation, energy, and telecommunications
Banking, manufacturing, hospitality, education, and public services

Learning Objectives

By the end of this course, participants will be able to:

Analyze conflict sources, parties, interests, and escalation patterns
Apply de-escalation communication during pressured exchanges
Use interest-based negotiation and facilitated dialogue methods
Prioritize decision authority, boundaries, and referral needs
Build agreements, action logs, and accountability checks
Evaluate relationship recovery and conflict learning

Course Agenda

Day 1: Crisis Conflict Diagnosis

Crisis Conflict Source and Party Map
Escalation Pattern Indicator Checklist
Interest, Position, and Value Analysis Grid
Power, Dependency, and Influence Matrix
Conflict Impact and Urgency Assessment

Day 2: De-Escalation and Resolution Pathways

De-Escalation Language and Behavior Guide
Informal Resolution Pathway Decision Tree
Decision Authority and Boundary Map
Neutrality and Impartiality Practice Checklist
Conflict Referral and Escalation Protocol

Day 3: Negotiation and Facilitated Dialogue

Interest-Based Negotiation Preparation Canvas
Pressure Negotiation Trade-Off Matrix
Facilitated Dialogue Session Structure
Questioning, Listening, and Reframing Method
Impasse and Option Development Board

Day 4: Stakeholder Agreements and Recovery

Stakeholder Tension and Expectation Map
Agreement Terms and Action Register
Accountability and Review Milestone Tracker
Working Relationship Recovery Plan
Conflict Learning and Prevention Review

Day 5: Crisis Conflict Resolution Practice

Exercise: Diagnose a Cross-Functional Crisis Conflict
Exercise: Conduct a De-Escalation Conversation
Exercise: Facilitate Interest-Based Resolution
Exercise: Build an Agreement and Recovery Plan
Capstone Exercise: Crisis Conflict Resolution File

Practical Exercises

The course uses suggested activities to practice crisis conflict resolution across operating environments.

Suggested activity: diagnose a dispute between clinical and operations teams during a service interruption.
Suggested activity: de-escalate a supplier conflict during an urgent manufacturing recovery.
Suggested activity: facilitate dialogue between security and customer-service functions after conflicting priorities.
Suggested activity: build an agreement and relationship-recovery plan for transport stakeholders.

FAQs

Who suits conflict resolution during organizational crises training and what does it assume?

Conflict resolution during organizational crises training suits professionals who already manage crisis decisions, operations, employee relations, stakeholder issues, security, or resilience and need structured methods for diagnosis, de-escalation, negotiation, dialogue, agreement, and recovery.

How does crisis conflict resolution differ from general conflict resolution training?

Crisis conflict resolution addresses time pressure, incomplete information, operational interdependence, decision authority, and recovery needs during active disruption, while general conflict resolution covers disputes without requiring a crisis-response context.

How should leaders diagnose conflict during an organizational crisis?

Leaders should identify parties, issues, interests, positions, values, dependencies, power, urgency, operational effects, escalation signals, and decision boundaries before selecting an informal resolution, facilitated dialogue, negotiation, or referral path.

What makes de-escalation effective during crisis conflict?

Effective de-escalation uses calm behavior, precise language, active listening, acknowledgment without premature agreement, clarification of facts and needs, bounded choices, and a transparent next step tied to decision authority.

How should crisis conflict agreements be tracked?

Crisis conflict agreements should record terms, owners, actions, dependencies, decision authority, communication duties, review points, unresolved matters, escalation triggers, and relationship-recovery actions so progress remains visible after immediate pressure reduces.

Conclusion

Participants leave with a Crisis Conflict Resolution File containing diagnostic maps, escalation indicators, resolution pathways, negotiation tools, dialogue structures, stakeholder analysis, agreement records, accountability checks, and relationship-recovery actions. The file helps teams resolve tension without losing operational focus. It connects immediate de-escalation with durable cooperation and organizational learning.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 61-74 of 74 events

Location	Dates	Duration	Mode	Price
Accra	Week 32, 2027 15 – 19 August 2027	5 Days	Onsite	€4,100
Barcelona	Week 34, 2027 23 – 27 August 2027	5 Days	Onsite	€5,700
Amsterdam	Week 35, 2027 30 August – 3 September 2027	5 Days	Onsite	€5,700
New York	Week 35, 2027 30 August – 3 September 2027	5 Days	Onsite	€12,000
Cairo	Week 36, 2027 6 – 10 September 2027	5 Days	Onsite	€4,100
Lisbon	Week 36, 2027 6 – 10 September 2027	5 Days	Onsite	€5,700
Marbella	Week 36, 2027 12 – 16 September 2027	5 Days	Onsite	€5,700
Dubai	Week 37, 2027 13 – 17 September 2027	5 Days	Onsite	€4,500
Paris	Week 38, 2027 20 – 24 September 2027	5 Days	Onsite	€5,700
Montreux	Week 38, 2027 20 – 24 September 2027	5 Days	Onsite	€7,500
Vienna	Week 39, 2027 27 September – 1 October 2027	5 Days	Onsite	€5,700
Casablanca	Week 40, 2027 4 – 8 October 2027	5 Days	Onsite	€4,100
Johannesburg	Week 40, 2027 10 – 14 October 2027	5 Days	Onsite	€4,500
Toronto	Week 40, 2027 10 – 14 October 2027	5 Days	Onsite	€12,000

Frequently asked questions

What does this course cover?

OverviewConflict Resolution During Organizational Crises Training Course is a five-day course for crisis team leaders, operations managers, human resources leaders, stakeholder professionals, security coordinators, and resilience teams who leave with a Crisis Conflict Resolution File. Participants diagnose conflict, track escalation, separate interests fr…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

Conflict Resolution During Crises Course