Debt Counselling and Recovery Planning Course

Name: Advanced Debt Counselling and Recovery Planning Training Course
Availability: InStock

Assess debt evidence, affordability, vulnerability and creditor options to build monitored recovery plans for complex client cases.

Debt Counselling and Recovery Planning Course

At a glance

Duration: 1 Week
Format: Classroom
Cities: Langkawi, Abu Dhabi, Johannesburg, Istanbul, Madrid, Amsterdam and more
Next session: 25 – 29 October 2026, Langkawi
Average fee: 5,750 €

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Advanced Debt Counselling and Recovery Planning Training Course

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Overview

Advanced Debt Counselling and Recovery Planning Training Course is a one-week course for debt counsellors, financial wellbeing advisers, credit and collections teams, support case managers and community finance practitioners, who leave with a Debt Recovery Case Plan. Participants integrate financial fact finding, affordability analysis, counselling conversations, creditor engagement, vulnerability support, referral boundaries and recovery monitoring. Agile Leaders Training Center develops debt counselling and recovery planning capability.

Who Should Attend

Advice teams responsible for assessing personal debt and repayment options
Financial wellbeing teams responsible for budgeting and recovery support
Credit and collections teams responsible for affordable repayment arrangements
Social support teams responsible for vulnerability recognition and referrals
Employee assistance teams responsible for confidential financial support
Community finance teams responsible for debt education and case follow-up

The course assumes participants can conduct client interviews and interpret household financial information, and it leaves out legal representation and jurisdiction-specific debt advice.

Departments and Industries

The course supports departments and industries that manage financial hardship, repayment discussions and client recovery.

Banking, consumer finance and credit operations
Utilities, telecommunications and service providers
Social services, charities and community organizations
Human resources and employee assistance services
Housing, education and healthcare support teams
Collections, customer care and financial wellbeing functions

Learning Objectives

By the end of this course, participants will be able to:

Apply a structured debt advice case assessment
Analyze income, expenditure, assets and debt evidence
Build realistic affordability and debt management plans
Evaluate vulnerability, safeguarding and referral needs
Use creditor engagement and written agreement controls
Prioritize recovery actions through case review measures

Course Agenda

Day 1: Debt Case Assessment

Debt Advice Intake and Consent Record
Structured Financial Fact-Find Interview
Debt Inventory and Evidence Checklist
Priority-Obligation Triage Matrix
Debt Case Scope and Boundary Note

Day 2: Affordability and Options

Income and Expenditure Statement Method
Household Cash-Flow Stress Test
Disposable-Income Affordability Assessment
Debt Management Option Comparison Grid
Repayment Scenario Decision Record

Day 3: Counselling and Vulnerability

Debt Counselling Conversation Structure
Client Goal and Recovery Milestone Map
Vulnerability Recognition and Support Checklist
Safeguarding Escalation Decision Path
Specialist Referral and Consent Protocol

Day 4: Creditor Engagement and Monitoring

Creditor Communication Preparation Sheet
Affordable Repayment Proposal Method
Creditor Agreement Confirmation Record
Missed-Payment Response and Review Trigger
Debt Recovery Case Monitoring Dashboard

Day 5: Debt Recovery Practice

Exercise: Diagnose a Multi-Debt Case File
Exercise: Test an Affordability Scenario
Exercise: Conduct a Vulnerability-Aware Conversation
Exercise: Present a Creditor Repayment Proposal
Capstone Exercise: Debt Recovery Case Plan

Practical Exercises

The course uses suggested activities to turn client evidence into controlled debt counselling decisions.

Suggested activity: reconcile a debt inventory with income and expenditure evidence
Suggested activity: compare repayment options against affordability and risk
Suggested activity: document vulnerability support and an appropriate referral
Suggested activity: defend a monitored recovery plan in a case conference

FAQs

Who suits advanced debt counselling and recovery planning training, and what does it assume?

Debt advisers, financial wellbeing teams, collections professionals and support case managers suit the training. It assumes experience interviewing clients and reviewing household financial evidence.

How does debt counselling and recovery planning differ from basic budgeting training?

Debt counselling and recovery planning integrates case assessment, affordability, vulnerability, creditor engagement and monitoring; basic budgeting training usually focuses on income, spending and cash-flow habits.

What makes a debt management plan sustainable?

A sustainable debt management plan uses verified financial evidence, realistic affordability, documented assumptions, clear creditor arrangements, contingency allowances and scheduled reviews.

How should vulnerability affect debt counselling decisions?

Vulnerability should shape communication, consent, pacing, adjustments, safeguarding decisions, referrals and the evidence recorded in the case file.

How is progress monitored in debt recovery planning?

Progress is monitored through payment performance, budget changes, creditor responses, client circumstances, missed-payment triggers, referrals and agreed review points.

Conclusion

Participants take back a Debt Recovery Case Plan containing assessment records, affordability analysis, option comparisons, vulnerability decisions, creditor proposals and monitoring measures. The plan makes evidence, boundaries and ownership traceable. It supports consistent counselling conversations, realistic repayment decisions, timely referrals and structured recovery reviews.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 21-40 of 75 events

Location	Dates	Duration	Mode	Price
Munich	Week 03, 2027 18 – 22 January 2027	1 Week	Onsite	€5,700
Accra	Week 03, 2027 24 – 28 January 2027	1 Week	Onsite	€4,100
Barcelona	Week 05, 2027 1 – 5 February 2027	1 Week	Onsite	€5,700
London	Week 06, 2027 8 – 12 February 2027	1 Week	Onsite	€5,700
Montreux	Week 06, 2027 8 – 12 February 2027	1 Week	Onsite	€7,500
Tashkent	Week 06, 2027 14 – 18 February 2027	1 Week	Onsite	€4,500
Paris	Week 07, 2027 15 – 19 February 2027	1 Week	Onsite	€5,700
Cape town	Week 07, 2027 21 – 25 February 2027	1 Week	Onsite	€4,500
Amman	Week 08, 2027 28 February – 4 March 2027	1 Week	Onsite	€4,100
San Diego	Week 09, 2027 1 – 5 March 2027	1 Week	Onsite	€14,000
Amsterdam	Week 10, 2027 8 – 12 March 2027	1 Week	Onsite	€5,700
Tbilisi	Week 11, 2027 15 – 19 March 2027	1 Week	Onsite	€5,000
Tokyo	Week 12, 2027 22 – 26 March 2027	1 Week	Onsite	€10,000
Zoom	Week 13, 2027 29 March – 2 April 2027	1 Week	Online	€1,500
Abu Dhabi	Week 13, 2027 29 March – 2 April 2027	1 Week	Onsite	€4,700
Toronto	Week 13, 2027 4 – 8 April 2027	1 Week	Onsite	€12,000
Kuala Lumpur	Week 14, 2027 5 – 9 April 2027	1 Week	Onsite	€5,200
Dubai	Week 15, 2027 12 – 16 April 2027	1 Week	Onsite	€4,500
Paris	Week 16, 2027 19 – 23 April 2027	1 Week	Onsite	€5,700
Manama	Week 16, 2027 25 – 29 April 2027	1 Week	Onsite	€4,700

Frequently asked questions

What does this course cover?

OverviewAdvanced Debt Counselling and Recovery Planning Training Course is a one-week course for debt counsellors, financial wellbeing advisers, credit and collections teams, support case managers and community finance practitioners, who leave with a Debt Recovery Case Plan. Participants integrate financial fact finding, affordability analysis, counsellin…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

Debt Counselling and Recovery Planning Course