Design Thinking Course for Human-Centred Innovation

Name: Practical Design Thinking and Human-Centred Innovation Course
Availability: InStock

Turn user evidence into framed challenges, tested concepts, and practical implementation experiments with a cross-functional team.

Design Thinking Course for Human-Centred Innovation

At a glance

Duration: 1 Week
Format: Classroom
Cities: Paris, Berlin, Chicago, Amsterdam, Toronto, Casablanca and more
Next session: 2 – 6 November 2026, Paris
Average fee: 5,750 €

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Practical Design Thinking and Human-Centred Innovation Course

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Overview

Practical Design Thinking and Human-Centred Innovation Course is a one-week course for managers, product and service teams, project professionals, and innovation practitioners who leave with a Tested Concept and Design Evidence Portfolio. Participants use ethical user research, human-centered problem solving, insight synthesis, idea selection, rapid prototyping, user testing, and iteration to address customer or employee challenges. The course moves from evidence to an implementation experiment rather than treating creativity as an unstructured discussion. Agile Leaders Training Center delivers practical design thinking training.

Who Should Attend

Functions responsible for investigating customer or employee needs and service barriers
Teams responsible for product, service, policy, or process innovation decisions
Functions responsible for project discovery, requirements, and stakeholder alignment
Teams responsible for facilitating cross-functional problem solving and experimentation
Managers responsible for selecting concepts and sponsoring implementation trials

The course assumes participants can bring a workplace challenge and engage with users or stakeholders, and it leaves out visual design software, product engineering, and advanced market research statistics.

Departments and Industries

The course supports departments and industries that need evidence-based innovation across customer, employee, and operational experiences.

Product management, service design, customer experience, and marketing functions
Strategy, transformation, project management, and organizational development teams
Technology, financial services, and professional service organizations
Healthcare administration, education, and public-service operations
Manufacturing, logistics, energy, and infrastructure support functions

Learning Objectives

By the end of this course, participants will be able to:

Apply ethical observation and interview methods to user research
Analyze evidence to build insights and point-of-view statements
Use how-might-we questions and structured ideation methods
Prioritize concepts against user value, feasibility, and constraints
Build and evaluate low-fidelity prototypes through user testing
Create an iterative implementation experiment and evidence portfolio

Course Agenda

Day 1: Human-Centered Discovery

Design Thinking Modes and Iteration Map
Challenge Boundary and Assumption Register
Stakeholder and User Ecosystem Map
Ethical Observation and Interview Plan
Empathy Map and User Journey Baseline

Day 2: Evidence Synthesis and Problem Framing

Interview Note Capture and Evidence Sorting Method
Affinity Mapping and Pattern Identification Grid
User Need and Insight Statement Builder
Point-of-View Problem Framing Template
How-Might-We Question Quality Check

Day 3: Ideation and Concept Selection

Divergent and Convergent Thinking Cycle
Brainwriting and Crazy Eights Idea Methods
Idea Combination and Concept Card Canvas
User Value, Feasibility, and Constraint Matrix
Concept Selection and Assumption Test Board

Day 4: Prototyping and User Testing

Prototype Purpose and Fidelity Decision Guide
Storyboard, Paper Interface, and Service Scenario Methods
Critical Assumption Prototype Build Plan
Non-Leading User Test Discussion Guide
Feedback Capture and Iteration Decision Log

Day 5: Design Thinking Practice and Capstone

Exercise: User Evidence and Problem Frame Review
Exercise: Ideation and Concept Selection Simulation
Exercise: Low-Fidelity Prototype Build
Exercise: User Test, Feedback, and Iteration Cycle
Capstone Exercise: Tested Concept and Design Evidence Portfolio

Practical Exercises

The course uses suggested activities based on customer, employee, and operational challenges.

Suggested activity: conduct a short observation or interview and separate evidence from assumptions.
Suggested activity: synthesize notes into needs, insights, a point of view, and how-might-we questions.
Suggested activity: generate concepts, apply selection criteria, and build a low-fidelity prototype.
Suggested activity: test without leading the user, record feedback, and choose the next iteration.

FAQs

Who suits practical design thinking training, and what does it assume?

Managers, product and service teams, project professionals, and innovation practitioners suit the training. It assumes participants can examine a real workplace challenge and engage with users or stakeholders.

How does design thinking differ from general creative thinking?

Design thinking connects creativity to user evidence, explicit problem framing, tangible prototypes, and iterative tests. General creative thinking may generate ideas without requiring user research or evidence from prototype use.

What is human-centered problem solving in design thinking?

Human-centered problem solving begins with people in context, turns observations into needs and insights, and tests possible solutions with the people affected before committing to implementation.

Why use rapid prototyping before implementing a design thinking concept?

Rapid prototyping makes assumptions visible and testable at low cost. It enables teams to gather specific feedback, identify failure points, and revise a concept before larger commitments are made.

How should user testing feedback guide design thinking iteration?

User testing feedback should be recorded as observed behavior, comments, questions, and new evidence. Teams then decide which assumptions changed, what needs refinement, and what the next prototype should test.

Conclusion

Participants take a Tested Concept and Design Evidence Portfolio back to work. It connects user evidence, problem framing, ideas, selection rationale, prototypes, test findings, and an implementation experiment. The portfolio helps teams replace unsupported solution assumptions with visible learning and an agreed next step.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 21-40 of 76 events

Location	Dates	Duration	Mode	Price
Amsterdam	Week 06, 2027 8 – 12 February 2027	1 Week	Onsite	€5,700
Athens	Week 07, 2027 15 – 19 February 2027	1 Week	Onsite	€6,700
Cairo	Week 08, 2027 22 – 26 February 2027	1 Week	Onsite	€4,100
Baku	Week 08, 2027 22 – 26 February 2027	1 Week	Onsite	€5,000
Dubai	Week 09, 2027 1 – 5 March 2027	1 Week	Onsite	€4,500
Montreux	Week 09, 2027 1 – 5 March 2027	1 Week	Onsite	€7,500
Marbella	Week 09, 2027 7 – 11 March 2027	1 Week	Onsite	€5,700
Lisbon	Week 10, 2027 8 – 12 March 2027	1 Week	Onsite	€5,700
London	Week 11, 2027 15 – 19 March 2027	1 Week	Onsite	€5,700
Vienna	Week 11, 2027 15 – 19 March 2027	1 Week	Onsite	€5,700
Tokyo	Week 12, 2027 22 – 26 March 2027	1 Week	Onsite	€10,000
Abu Dhabi	Week 13, 2027 29 March – 2 April 2027	1 Week	Onsite	€4,700
Cape town	Week 13, 2027 4 – 8 April 2027	1 Week	Onsite	€4,500
Manama	Week 14, 2027 11 – 15 April 2027	1 Week	Onsite	€4,700
Johannesburg	Week 15, 2027 18 – 22 April 2027	1 Week	Onsite	€4,500
Accra	Week 16, 2027 25 – 29 April 2027	1 Week	Onsite	€4,100
Amman	Week 17, 2027 2 – 6 May 2027	1 Week	Onsite	€4,100
Rome	Week 19, 2027 10 – 14 May 2027	1 Week	Onsite	€5,700
Vienna	Week 20, 2027 17 – 21 May 2027	1 Week	Onsite	€5,700
Barcelona	Week 21, 2027 24 – 28 May 2027	1 Week	Onsite	€5,700

Frequently asked questions

What does this course cover?

OverviewPractical Design Thinking and Human-Centred Innovation Course is a one-week course for managers, product and service teams, project professionals, and innovation practitioners who leave with a Tested Concept and Design Evidence Portfolio. Participants use ethical user research, human-centered problem solving, insight synthesis, idea selection, rap…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

Design Thinking Course for Human-Centred Innovation