Electronic Payments Operations Excellence Course

Name: Electronic Payments Operations Excellence Course
Availability: InStock

Strengthen payment processing, reconciliation, exception control, service performance, and operational resilience.

At a glance

Duration: 5 days
Format: Classroom
Cities: Tbilisi, San Diego, Toronto, Dubai, Amsterdam, Munich and more
Next session: 19 – 23 October 2026, Tbilisi
Average fee: 5,800 €

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Electronic Payments Operations Excellence Course

Overview

Electronic Payments Operations Excellence Course is a five-day professional course for banking operations, payments, digital transformation, service ownership, and operational excellence teams, who leave with a Payment Operations Improvement Roadmap. Participants map electronic payment operations, strengthen straight-through processing and payment reconciliation, control operational exceptions, coordinate incidents, and improve service resilience and customer experience. Agile Leaders Training Center delivers this payment operations excellence course.

Who Should Attend

Teams responsible for electronic payment processing and settlement operations
Functions responsible for digital channel service performance
Leaders responsible for payment operations transformation
Teams responsible for reconciliation and exception investigation
Specialists responsible for service controls and operational improvement

The course assumes participants work with payment processes or service operations and leaves out coding, broad fintech ecosystem strategy, and regulation-only coverage.

Departments and Industries

The course supports functions that operate, control, and improve payment services across sectors.

Banking, payments, and financial services operations
Retail and e-commerce payment teams
Technology and shared-service operations
Telecommunications and digital service providers
Finance, treasury, risk, and customer service departments

Learning Objectives

By the end of this course, participants will be able to:

Analyze an end-to-end electronic payment value chain
Apply straight-through processing controls to digital channel flows
Build payment reconciliation and settlement control routines
Diagnose operational exceptions and recurring failure causes
Evaluate capacity, service performance, and operational resilience
Prioritize a payment operations improvement roadmap

Course Agenda

Day 1: Payment Value Chain and Controls

Electronic Payment Value-Chain Map
Digital Channel-to-Ledger Process Map
Payment Message and Data Quality Checklist
Payment Operations Responsibility Matrix
Service Control Point Register

Day 2: Automated Processing and Reconciliation

Straight-Through Processing Flow
Payment Validation Rule Set
Matching and Reconciliation Matrix
Settlement Position Control Sheet
Processing Capacity and Cutoff Plan

Day 3: Exceptions and Investigations

Operational Exception Classification Model
Payment Investigation Workflow
Repair and Resubmission Control
Customer Query and Payment Status Protocol
Root-Cause and Recurrence Log

Day 4: Performance and Resilience

Payment Operations KPI Dashboard
Service-Level and Backlog Control Board
Payment Incident Coordination Playbook
Continuity and Recovery Scenario Map
Operational Risk and Control Register

Day 5: Payment Operations Improvement Practice

Exercise: Payment Flow Control Review
Exercise: Reconciliation Break Analysis
Exercise: Exception Root-Cause Challenge
Exercise: Resilience and Capacity Review
Capstone Payment Operations Improvement Roadmap

Practical Exercises

The course includes the following suggested activities:

Suggested activity: trace a payment from digital channel initiation through ledger posting and settlement
Suggested activity: investigate unmatched transactions using a reconciliation matrix and exception log
Suggested activity: test incident roles, service controls, and recovery priorities against a disruption scenario
Suggested activity: convert performance findings into a sequenced improvement roadmap

Frequently Asked Questions

Who suits the Electronic Payments Operations Excellence Course?

It suits teams responsible for payment processing, digital channels, reconciliation, service ownership, transformation, and operational improvement, and assumes practical exposure to payment processes or service operations.

How does electronic payments operations excellence differ from fintech strategy?

Electronic payments operations excellence improves processing, reconciliation, exception control, capacity, and resilience, while fintech strategy addresses broader business models, partnerships, technologies, and market choices.

How does straight-through processing improve electronic payment operations?

Straight-through processing reduces manual intervention by applying consistent validation, routing, matching, and posting rules while directing failed transactions into controlled exception workflows.

What controls support payment reconciliation and settlement?

Payment reconciliation and settlement use source-to-ledger matching, control totals, position checks, ownership rules, aging measures, and documented investigation and resolution paths.

What is the main electronic payments operations output?

The main output is a Payment Operations Improvement Roadmap linking process gaps, control priorities, service measures, resilience actions, owners, and implementation sequencing.

Conclusion

Participants take back a Payment Operations Improvement Roadmap and supporting control artifacts. These products turn fragmented processing, reconciliation, exception, and service evidence into prioritized operational actions. They also clarify ownership, measures, resilience priorities, and the sequence for improving payment performance and customer experience.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 1-20 of 74 events

Location	Dates	Duration	Mode	Price
Tbilisi	Week 43, 2026 19 – 23 October 2026	5 Days	Onsite	€5,000
San Diego	Week 43, 2026 19 – 23 October 2026	5 Days	Onsite	€14,000
Toronto	Week 43, 2026 25 – 29 October 2026	5 Days	Onsite	€12,000
Dubai	Week 44, 2026 26 – 30 October 2026	5 Days	Onsite	€4,500
Amsterdam	Week 45, 2026 2 – 6 November 2026	5 Days	Onsite	€5,700
Munich	Week 45, 2026 2 – 6 November 2026	5 Days	Onsite	€5,700
London	Week 46, 2026 9 – 13 November 2026	5 Days	Onsite	€5,700
Vienna	Week 47, 2026 16 – 20 November 2026	5 Days	Onsite	€5,700
Casablanca	Week 48, 2026 23 – 27 November 2026	5 Days	Onsite	€4,100
Barcelona	Week 49, 2026 30 November – 4 December 2026	5 Days	Onsite	€5,700
Abu Dhabi	Week 49, 2026 30 November – 4 December 2026	5 Days	Onsite	€4,700
Milan	Week 50, 2026 7 – 11 December 2026	5 Days	Onsite	€5,700
Porto	Week 50, 2026 7 – 11 December 2026	5 Days	Onsite	€5,700
Baku	Week 51, 2026 14 – 18 December 2026	5 Days	Onsite	€5,000
Madrid	Week 52, 2026 21 – 25 December 2026	5 Days	Onsite	€5,700
London	Week 01, 2027 4 – 8 January 2027	5 Days	Onsite	€5,700
Nairobi	Week 01, 2027 10 – 14 January 2027	5 Days	Onsite	€4,500
Milan	Week 02, 2027 11 – 15 January 2027	5 Days	Onsite	€5,700
Kuwait	Week 02, 2027 17 – 21 January 2027	5 Days	Onsite	€5,500
Vienna	Week 03, 2027 18 – 22 January 2027	5 Days	Onsite	€5,700

Frequently asked questions

What does this course cover?

OverviewElectronic Payments Operations Excellence Course is a five-day professional course for banking operations, payments, digital transformation, service ownership, and operational excellence teams, who leave with a Payment Operations Improvement Roadmap. Participants map electronic payment operations, strengthen straight-through processing and payment…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

Electronic Payments Operations Excellence Course