Global Distribution Systems and Ticketing Course

Name: Global Distribution Systems and Air Ticketing Training Course
Availability: InStock

Build vendor-neutral skills in air availability, booking files, fare rules, itinerary pricing, electronic tickets, and quality-controlled servicing.

Global Distribution Systems and Ticketing Course

At a glance

Duration: 1 Week
Format: Classroom
Cities: Trabzon, Dubai, Athens, Zanzibar, Vienna, Amsterdam and more
Next session: 1 – 5 November 2026, Trabzon
Average fee: 5,750 €

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Global Distribution Systems and Air Ticketing Training Course

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Overview

Global Distribution Systems and Air Ticketing Training Course is a one-week foundation programme for travel consultants, reservation staff, and airline support teams who need vendor-neutral workflow literacy. Participants practise the sequence from schedule and availability review through booking-file creation, fare display, itinerary pricing, ticketing arrangements, electronic-ticket records, and post-ticket service decisions. Exercises use simulated records and neutral command logic without promising access to a proprietary platform. Each participant leaves with a Reservation and Ticketing Quality Checklist. Agile Leaders Training Center provides this course to build accurate, controlled booking and ticketing practice.

Who Should Attend

Travel consultants and reservation agents
Airline call-centre and ticketing support staff
Tour operations and corporate travel coordinators
New staff working with booking records and air itineraries
Supervisors responsible for reservation quality checks

Departments and Industries

Travel agencies and tour operators
Airlines and passenger service organisations
Corporate travel and mobility departments
Reservation, ticketing, sales, and customer service teams
Travel technology and distribution support functions

Learning Objectives

Explain the role of global distribution systems in air shopping, booking, pricing, and ticketing
Build and quality-check a simulated passenger booking file
Interpret schedules, availability, fare displays, fare rules, taxes, fees, and pricing results
Identify ticketing time limits, validating information, and electronic-ticket data
Evaluate exchange, reissue, and refund requests at a foundation level
Apply an end-to-end Reservation and Ticketing Quality Checklist

Course Agenda

Day 1: Distribution Systems and Air Availability

Map airline distribution participants and the GDS workflow
Interpret airport, city, carrier, class, and passenger-type codes
Read schedules, connections, elapsed time, and availability displays
Compare direct, connecting, and alternative itinerary options
Record search decisions in an Availability Evaluation Sheet

Day 2: Passenger Records and Itinerary Building

Structure passenger names, contacts, and service information
Sell simulated air segments and assemble an itinerary
Apply status codes, special service information, and remarks
Set ticketing arrangements and follow-up time limits
Complete a Booking File Quality Checklist

Day 3: Fare Displays, Rules, and Itinerary Pricing

Distinguish published, normal, special, and passenger-type fares
Read fare displays, booking classes, and validity information
Interpret key fare-rule categories and travel restrictions
Review taxes, fees, charges, baggage, and validating information
Compare pricing results with a Fare Decision Worksheet

Day 4: Electronic Ticketing and Servicing Decisions

Trace the ticketing workflow from priced itinerary to issue readiness
Interpret electronic-ticket coupons, status, and data elements
Check payment, endorsement, and ticketing information
Classify exchange, reissue, cancellation, and refund scenarios
Use a Post-Ticket Service Decision Tree

Day 5: Integrated Reservation and Ticketing Workflow

Process a simulated request from availability to booking file
Apply fare rules and select an appropriate pricing option
Complete pre-ticket quality and time-limit checks
Diagnose booking and pricing errors with an Error Log
Present a completed Reservation and Ticketing Quality Checklist

Practical Exercises

Compare schedule and availability options
Build and review a simulated passenger booking file
Interpret fare rules and pricing output
Classify post-ticket service requests
Complete an end-to-end reservation and ticketing case

Frequently Asked Questions

Does the course provide access to a live proprietary system?

No. It develops vendor-neutral workflow literacy through simulated records, neutral command logic, and quality-control exercises.

Does the course award an industry certification?

No. It is a professional skills course and does not claim certification or examination preparation.

Are exchanges and refunds covered in depth?

They are introduced at a foundation level so participants can classify requests, identify required checks, and understand when specialist support is needed.

Conclusion

Participants finish with a structured understanding of GDS-supported availability, booking files, fare interpretation, itinerary pricing, ticketing controls, and post-ticket service decisions, supported by a reusable quality checklist.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 61-75 of 75 events

Location	Dates	Duration	Mode	Price
Porto	Week 34, 2027 23 – 27 August 2027	1 Week	Onsite	€5,700
Milan	Week 35, 2027 30 August – 3 September 2027	1 Week	Onsite	€5,700
Frankfurt	Week 35, 2027 30 August – 3 September 2027	1 Week	Onsite	€5,700
Phuket	Week 35, 2027 5 – 9 September 2027	1 Week	Onsite	€6,000
Dubai	Week 37, 2027 13 – 17 September 2027	1 Week	Onsite	€4,500
Johannesburg	Week 37, 2027 19 – 23 September 2027	1 Week	Onsite	€4,500
Vienna	Week 38, 2027 20 – 24 September 2027	1 Week	Onsite	€5,700
Amsterdam	Week 39, 2027 27 September – 1 October 2027	1 Week	Onsite	€5,700
Singapore	Week 40, 2027 4 – 8 October 2027	1 Week	Onsite	€5,700
Madrid	Week 41, 2027 11 – 15 October 2027	1 Week	Onsite	€5,700
Montreux	Week 41, 2027 11 – 15 October 2027	1 Week	Onsite	€7,500
London	Week 42, 2027 18 – 22 October 2027	1 Week	Onsite	€5,700
Barcelona	Week 43, 2027 25 – 29 October 2027	1 Week	Onsite	€5,700
Abu Dhabi	Week 43, 2027 25 – 29 October 2027	1 Week	Onsite	€4,700
Tashkent	Week 43, 2027 31 October – 4 November 2027	1 Week	Onsite	€4,500

Frequently asked questions

What does this course cover?

OverviewGlobal Distribution Systems and Air Ticketing Training Course is a one-week foundation programme for travel consultants, reservation staff, and airline support teams who need vendor-neutral workflow literacy. Participants practise the sequence from schedule and availability review through booking-file creation, fare display, itinerary pricing, tic…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

Global Distribution Systems and Ticketing Course