Healthcare Performance Improvement Training Course

Name: Advanced Healthcare Performance Improvement Training Course
Availability: InStock

Lead measurement-driven improvement through process diagnosis, variation analysis, PDSA testing, adoption, governance, and sustainment.

At a glance

Duration: 1 Week
Format: Classroom
Cities: Zanzibar, Cairo, Istanbul, Abu Dhabi, Amman, Tashkent and more
Next session: 1 – 5 November 2026, Zanzibar
Average fee: 5,750 €

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Advanced Healthcare Performance Improvement Training Course

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Overview

Advanced Healthcare Performance Improvement Training Course is a one-week course for healthcare leaders, quality and patient-safety teams, clinical managers, operational excellence professionals, service-line leaders, analysts, and improvement owners who leave with a Healthcare Performance Improvement Dossier. Participants connect healthcare performance systems, improvement aims, outcome-process-balancing measures, process diagnosis, variation analysis, PDSA testing, Lean waste reduction, reliability, change adoption, benefits tracking, improvement governance, and executive reporting. Agile Leaders Training Center presents healthcare performance improvement as disciplined learning from processes and data.

Who Should Attend

Healthcare leadership functions responsible for performance priorities and improvement governance
Quality and patient-safety functions responsible for measures, projects, and sustained change
Clinical management functions responsible for pathway performance and team reliability
Operational excellence functions responsible for process analysis and waste reduction
Service-line functions responsible for outcomes, flow, capacity, and benefits
Analytics functions responsible for definitions, data quality, variation, and reporting

The course assumes participants already lead or support healthcare performance, quality, safety, operations, analytics, or improvement work and leaves out introductory statistics, accreditation preparation, and software-specific configuration.

Departments and Industries

The course supports departments and industries that monitor and improve healthcare services and supporting processes.

Hospitals, clinics, and integrated care providers
Quality, patient safety, and clinical-governance departments
Operations, service-line, and patient-flow teams
Laboratory, diagnostic, pharmacy, and ambulatory networks
Healthcare analytics, digital health, and performance offices
Insurance, care-management, and healthcare support services

Learning Objectives

By the end of this course, participants will be able to:

Build healthcare performance systems and improvement governance
Analyze processes, root causes, waste, and reliability risks
Apply outcome, process, and balancing measurement families
Evaluate variation with run and control charts
Use PDSA tests to learn and adapt changes
Build adoption, benefits, sustainment, and executive reporting plans

Course Agenda

Day 1: Performance System and Improvement Aim

Healthcare Performance System Architecture
Improvement Governance and Decision Rights Map
SMART Improvement Aim Statement
Outcome, Process, and Balancing Measure Family
Operational Definition and Data Collection Plan

Day 2: Process and Cause Diagnosis

Patient Journey and Process Mapping Method
Swimlane Handoff and Delay Analysis
Root-Cause Fishbone and Five-Why Analysis
Lean Healthcare Waste Observation Grid
Driver Diagram and Change Concept Map

Day 3: Variation and Improvement Evidence

Baseline and Stratification Analysis Plan
Run Chart Construction and Signal Rules
Shewhart Control Chart Selection Matrix
Common- and Special-Cause Response Guide
Improvement Evidence Review Board

Day 4: Testing, Reliability, and Sustainment

PDSA Test-of-Change Record
Reliability Design and Failure Prevention Checklist
Change Adoption and Stakeholder Readiness Plan
Benefits Tracking and Sustainment Control Plan
Executive Improvement Performance Report

Day 5: Healthcare Improvement Practice

Exercise: Frame an Aim and Measurement Family
Exercise: Diagnose Process and Root Causes
Exercise: Interpret Run and Control Chart Signals
Exercise: Design PDSA, Adoption, and Sustainment Cycles
Capstone Exercise: Healthcare Performance Improvement Dossier

Practical Exercises

The course uses suggested activities drawn from patient flow, diagnostic turnaround, medication processes, and support services.

Suggested activity: convert a performance concern into an aim, driver diagram, measurement family, operational definitions, and collection plan.
Suggested activity: map a healthcare process and reconcile handoffs, delays, root causes, Lean waste, and reliability risks.
Suggested activity: interpret run and control chart signals and choose a system response without reacting to routine variation.
Suggested activity: assemble test records, adoption actions, benefits measures, sustainment controls, and executive evidence in the capstone dossier.

FAQs

Who suits healthcare performance improvement training, and what does it assume?

Healthcare performance improvement training suits people who already lead or support healthcare quality, safety, operations, analytics, or improvement work and need advanced methods for measurement, diagnosis, testing, adoption, governance, and sustainment.

How does advanced healthcare performance improvement differ from basic KPI training?

Advanced healthcare performance improvement moves beyond selecting indicators into process diagnosis, measure families, variation analysis, controlled testing, reliability design, adoption, benefits tracking, sustainment, and governance of improvement decisions.

How should outcome, process, and balancing measures be used in healthcare improvement?

Outcome measures show whether the intended result changes, process measures show whether the new way of working is applied, and balancing measures reveal unintended effects. Teams use the family together to judge progress without shifting harm elsewhere.

How do run charts and control charts support healthcare performance improvement?

Run charts and control charts display performance over time, help distinguish signals from routine fluctuation, and guide whether teams should investigate a special cause or redesign a stable system rather than react to every data point.

How are PDSA tests used in healthcare performance improvement?

PDSA tests define a prediction, test a change on a manageable scale, document observations and data, compare results with the prediction, and decide whether to adapt, adopt, abandon, or run another test before wider implementation.

Conclusion

The course connects performance architecture, measurement, process diagnosis, variation, testing, reliability, adoption, benefits, sustainment, governance, and executive reporting. Participants take back a Healthcare Performance Improvement Dossier. The dossier helps their organizations define decisions, test changes, interpret evidence, assign ownership, protect gains, and communicate improvement progress to clinical and executive stakeholders.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 41-60 of 75 events

Location	Dates	Duration	Mode	Price
Kuala Lumpur	Week 18, 2027 3 – 7 May 2027	1 Week	Onsite	€5,200
Milan	Week 19, 2027 10 – 14 May 2027	1 Week	Onsite	€5,700
Abu Dhabi	Week 20, 2027 17 – 21 May 2027	1 Week	Onsite	€4,700
Bangkok	Week 20, 2027 23 – 27 May 2027	1 Week	Onsite	€6,000
Istanbul	Week 21, 2027 24 – 28 May 2027	1 Week	Onsite	€4,500
Cairo	Week 22, 2027 31 May – 4 June 2027	1 Week	Onsite	€4,100
Athens	Week 22, 2027 31 May – 4 June 2027	1 Week	Onsite	€6,700
Lagos	Week 22, 2027 6 – 10 June 2027	1 Week	Onsite	€4,100
Doha	Week 23, 2027 13 – 17 June 2027	1 Week	Onsite	€5,500
Geneva	Week 24, 2027 20 – 24 June 2027	1 Week	Onsite	€6,200
Nairobi	Week 25, 2027 27 June – 1 July 2027	1 Week	Onsite	€4,500
Milan	Week 27, 2027 5 – 9 July 2027	1 Week	Onsite	€5,700
London	Week 28, 2027 12 – 16 July 2027	1 Week	Onsite	€5,700
Madrid	Week 28, 2027 12 – 16 July 2027	1 Week	Onsite	€5,700
Paris	Week 29, 2027 19 – 23 July 2027	1 Week	Onsite	€5,700
Singapore	Week 29, 2027 19 – 23 July 2027	1 Week	Onsite	€5,700
Dubai	Week 30, 2027 26 – 30 July 2027	1 Week	Onsite	€4,500
Nice	Week 30, 2027 26 – 30 July 2027	1 Week	Onsite	€5,700
Johannesburg	Week 30, 2027 1 – 5 August 2027	1 Week	Onsite	€4,500
Rome	Week 32, 2027 9 – 13 August 2027	1 Week	Onsite	€5,700

Frequently asked questions

What does this course cover?

OverviewAdvanced Healthcare Performance Improvement Training Course is a one-week course for healthcare leaders, quality and patient-safety teams, clinical managers, operational excellence professionals, service-line leaders, analysts, and improvement owners who leave with a Healthcare Performance Improvement Dossier. Participants connect healthcare perfo…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

Healthcare Performance Improvement Training Course