Healthcare Speaking Up and Psychological Safety Course

Name: Speaking Up Culture and Psychological Safety Training Course for Healthcare Professionals
Availability: InStock

Practical tools for healthcare leaders and teams to raise concerns, respond fairly, escalate risk, and turn speaking up into learning.

Healthcare Speaking Up and Psychological Safety Course

At a glance

Duration: 1 Week
Format: Classroom
Cities: Amman, Milan, Amsterdam, Paris, Frankfurt, Tokyo and more
Next session: 1 – 5 November 2026, Amman
Average fee: 5,750 €

Home
Our Categories
Speaking Up Culture and Psychological Safety Training Course for Healthcare Professionals

Download Brochure (PDF) Print PDF

Overview

Speaking Up Culture and Psychological Safety Training Course for Healthcare Professionals is a one-week intermediate course for clinical team leaders, healthcare supervisors, patient safety professionals, quality specialists, educators, and managers who leave with a Healthcare Speaking-Up and Psychological Safety Improvement Pack. Participants connect psychological safety in healthcare, speaking-up culture, graded assertiveness, leader response, concern escalation, learning from concerns, and improvement measures through realistic team situations. Agile Leaders Training Center presents healthcare speaking up as a daily patient-safety and team-learning practice.

Who Should Attend

Functions responsible for clinical team communication and coordination
Leaders who receive, respond to, and follow up on staff concerns
Teams responsible for patient safety, quality, and organizational learning
Functions designing education, simulation, and team-development activities
Teams reviewing culture indicators, incidents, and reporting barriers
Managers responsible for fair treatment and reliable escalation routes

The course assumes participants already lead, support, or improve healthcare teams and leaves out clinical procedure training and specialist employment-law advice.

Departments and Industries

The course serves departments and healthcare settings where team communication and concern escalation affect safe service delivery.

Hospitals, clinics, ambulatory care, and diagnostic services
Primary care, community health, and long-term care
Patient safety, quality improvement, and clinical governance functions
Nursing, medicine, allied health, and pharmacy teams
Human resources, organizational development, and staff wellbeing
Clinical education, simulation, and professional development teams

Learning Objectives

By the end of this course, participants will be able to:

Analyze barriers to speaking up in healthcare teams
Apply graded assertiveness and concern-escalation tools
Use leader responses that support psychological safety
Build fair follow-up and learning pathways
Evaluate meeting and debrief practices
Prioritize measurable culture-improvement actions

Course Agenda

Day 1: Psychological Safety and Team Voice

Healthcare Psychological Safety Conditions Map
Speaking-Up Barrier and Enabler Analysis
Team Voice Risk Scenario Canvas
Leader Behavior Observation Guide
Baseline Culture Evidence Register

Day 2: Assertive Communication and Escalation

TeamSTEPPS Advocacy and Assertion Sequence
CUS Signal Phrase Practice Method
Two-Challenge Rule Escalation Path
DESC Conflict Conversation Script
Concern Route and Decision Tree

Day 3: Leader Response and Fair Follow-Up

Invite-Listen-Thank-Follow-Up Response Model
Concern Acknowledgment Conversation Checklist
Just Culture Response Boundary Map
Confidentiality and Feedback Decision Guide
Concern Closure and Learning Record

Day 4: Team Routines and Improvement Measures

Inclusive Meeting Voice Check
Safety Huddle Concern Capture Board
Clinical Debrief Learning Template
Speaking-Up Indicator Dashboard
Barrier Removal Action Tracker

Day 5: Speaking-Up Culture Practice

Exercise: Diagnose a Team Voice Barrier
Exercise: Apply Graded Assertiveness Tools
Exercise: Respond to and Follow Up a Concern
Exercise: Review Culture Evidence and Actions
Capstone Exercise: Healthcare Speaking-Up and Psychological Safety Improvement Pack

Practical Exercises

The course uses suggested activities drawn from inpatient care, clinics, diagnostics, community services, and support functions.

Suggested activity: diagnose why a team member stays silent and map the behavioral, relational, and process barriers.
Suggested activity: practice advocacy, CUS, the Two-Challenge Rule, and DESC across patient-safety and team-conflict scenarios.
Suggested activity: compare leader responses and design acknowledgment, escalation, feedback, confidentiality, and learning steps.
Suggested activity: combine team routines, indicators, responsibilities, and improvement actions into the capstone pack.

FAQs

Who suits healthcare speaking-up and psychological safety training, and what does it assume?

Healthcare speaking-up and psychological safety training suits leaders and improvement professionals who already work with teams, communication, patient safety, quality, education, or culture change.

How does psychological safety training differ from general patient safety training?

Psychological safety training concentrates on team voice, interpersonal risk, leader response, escalation, fair follow-up, and learning routines rather than the full range of clinical safety systems.

What does graded assertiveness mean in healthcare speaking up?

Graded assertiveness means increasing the clarity and strength of a concern when the risk remains unresolved while keeping communication respectful and focused on safety.

How should healthcare leaders respond when staff speak up?

Healthcare leaders should acknowledge the person, listen without defensiveness, clarify the concern, protect fair treatment, explain next steps, follow up, and share learning where appropriate.

How can healthcare teams measure psychological safety and speaking-up culture?

Healthcare teams can combine staff feedback, observed behaviors, reporting patterns, response timeliness, follow-up quality, recurring barriers, debrief learning, and action closure without treating one measure as definitive.

Conclusion

The course connects psychological safety, team voice, graded assertiveness, leader response, fair follow-up, learning routines, and improvement measures. Participants take back a Healthcare Speaking-Up and Psychological Safety Improvement Pack that turns concerns into traceable response and learning. The pack helps teams raise risks earlier, respond consistently, and strengthen everyday participation.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

Download Brochure (PDF) Print PDF

Showing 61-75 of 75 events

Location	Dates	Duration	Mode	Price
Baku	Week 34, 2027 23 – 27 August 2027	1 Week	Onsite	€5,000
Muscat	Week 34, 2027 29 August – 2 September 2027	1 Week	Onsite	€5,700
Cairo	Week 35, 2027 30 August – 3 September 2027	1 Week	Onsite	€4,100
Abu Dhabi	Week 36, 2027 6 – 10 September 2027	1 Week	Onsite	€4,700
Marbella	Week 37, 2027 19 – 23 September 2027	1 Week	Onsite	€5,700
Istanbul	Week 38, 2027 20 – 24 September 2027	1 Week	Onsite	€4,500
Doha	Week 38, 2027 26 – 30 September 2027	1 Week	Onsite	€5,500
Kuala Lumpur	Week 39, 2027 27 September – 1 October 2027	1 Week	Onsite	€5,200
Geneva	Week 39, 2027 3 – 7 October 2027	1 Week	Onsite	€6,200
Madrid	Week 40, 2027 4 – 8 October 2027	1 Week	Onsite	€5,700
Rome	Week 41, 2027 11 – 15 October 2027	1 Week	Onsite	€5,700
Porto	Week 41, 2027 11 – 15 October 2027	1 Week	Onsite	€5,700
Johannesburg	Week 41, 2027 17 – 21 October 2027	1 Week	Onsite	€4,500
Dubai	Week 42, 2027 18 – 22 October 2027	1 Week	Onsite	€4,500
London	Week 44, 2027 1 – 5 November 2027	1 Week	Onsite	€5,700

Frequently asked questions

What does this course cover?

OverviewSpeaking Up Culture and Psychological Safety Training Course for Healthcare Professionals is a one-week intermediate course for clinical team leaders, healthcare supervisors, patient safety professionals, quality specialists, educators, and managers who leave with a Healthcare Speaking-Up and Psychological Safety Improvement Pack. Participants con…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

Healthcare Speaking Up and Psychological Safety Course