Infrastructure Library for IT Foundation and Operations Management

Master essential principles of the Infrastructure Library for Information Technology to enhance IT service management, asset governance in modern organizations.

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Infrastructure Library for IT Foundation and Operations Management

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Course Overview:

The Infrastructure Library for Information Technology (ILIT) Foundation & Asset Management Practitioner Course is a comprehensive program designed for IT professionals seeking to master modern IT Service Management (ITSM) frameworks and asset lifecycle practices. This course combines the foundational principles of the ILIT Framework with a practical deep dive into IT Asset Management (ITAM), Incident Management, and tool-based service desk operations.
Participants will gain a solid understanding of the ILIT Service Value System (SVS), guiding principles, and the lifecycle of IT assets including classification, license management, contract tracking, and compliance strategies. Through real-world scenarios, participants will also explore Incident Response strategies using ManageEngine's ServiceDesk Plus and AssetExplorer platforms.

By the end of the course, attendees will be equipped to apply ILIT best practices with confidence and lead compliant, effective, and value-driven IT service environments.

Target Audience:

IT Support Specialists and Helpdesk Agents
IT Operations Managers
System and Network Administrators
IT Asset Managers and License Managers
IT Service Delivery Managers
IT Governance and Compliance Officers

Targeted Organizational Departments:

IT Service Management (ITSM)
Asset Management & Procurement
Governance, Risk, and Compliance (GRC)
IT Operations & Infrastructure
Software License & Contract Management
Support and Incident Response Teams

Targeted Industries:

Government & Public Sector
Banking and Financial Services
Healthcare and Hospitals
Energy & Utilities
Manufacturing and Industrial Firms
IT Service Providers and MSPs

Course Offerings:

By the end of this course, participants will be able to:

Explain core concepts of the Infrastructure Library for Information Technology (ILIT) Framework and Service Value System (SVS)
Describe the full lifecycle of IT assets and implement ITAM best practices
Execute Incident Management aligned with ILIT principles and practitioner guidance
Apply IT Governance principles and ensure asset compliance
Navigate and simulate real tools like ServiceDesk Plus and AssetExplorer
Prepare for career advancement using ILIT-aligned methodologies and frameworks

Training Methodology:

This course uses a blended learning methodology combining instructor-led workshops, case studies, simulations, and tool demonstrations. Participants will engage in interactive group activities, hands-on sessions using ServiceDesk Plus and AssetExplorer, and real-life IT operation scenarios.Quizzes and reflection sessions are held daily to reinforce key learnings. The course is aligned with Bloom’s Level 2 and 3 competencies, ensuring both conceptual understanding and practical application.

Course Toolbox:

ILIT Foundation study workbook
IT Asset Management hacks guide (ServiceDesk Plus)
Incident Management syllabus (aligned with ILIT framework)
Practice exam-style questions and answer sets
Role-play and case-based scenarios
Tool simulations using ManageEngine platforms
Asset classification templates and lifecycle checklists

Course Agenda:

Day 1: ILIT Foundation Fundamentals

Topic 1: Introduction to the Infrastructure Library for Information Technology and the Service Value System (SVS)
Topic 2: The Four Dimensions of Service Management
Topic 3: Guiding Principles and Governance in ILIT Framework
Topic 4: Overview of ILIT Practices: Focus on ITAM and Incident Management
Topic 5: Understanding Value Streams and Processes
Topic 6: Key Terms and Definitions for ILIT Foundation
Reflection & Review: ILIT Fundamentals Quiz & Group Recap

Day 2: IT Asset Management Essentials

Topic 1: Classifying IT & Non-IT Assets (Static & Dynamic Groups)
Topic 2: Agent-based Scanning & Periodic Asset Discovery
Topic 3: Software License Management & Compliance
Topic 4: Asset Lifecycle: Procurement to Disposal
Topic 5: Suite License Management and Reuse
Topic 6: Managing Asset Contracts and Vendor Relationships
Reflection & Review: ITAM Simulation Exercise & Tool Review

Day 3: ILIT Practitioner: Incident Management

Topic 1: Purpose, Scope, and Objectives of Incident Management
Topic 2: Key Roles and Responsibilities (IM, Ops, Support)
Topic 3: Incident Models, Prioritization, and Major Incidents
Topic 4: Metrics, KPIs, and Continual Improvement
Topic 5: Integration with Change, Problem, and Event Management
Topic 6: Tool Automation for Escalation and Notifications
Reflection & Review: Practitioner Scenario Practice & Group Mapping

Day 4: Tools in Practice: ManageEngine Lab Day

Topic 1: ServiceDesk Plus Configuration and Use Cases
Topic 2: AssetExplorer for License, Contract, and Audit Tracking
Topic 3: Desktop Management and MDM Integration
Topic 4: Blacklisting Software & Prohibited Applications
Topic 5: Auto Assignment and Asset Site Management
Topic 6: ServiceDesk Plus + Desktop Central Integration
Reflection & Review: Tool-Based Case Study + Group Feedback

Day 5: Strategic Implementation & Governance

Topic 1: ILIT Implementation Strategies and Maturity Models
Topic 2: Mapping ILIT Practices to Organizational Objectives
Topic 3: Continuous Improvement and Process Optimization
Topic 4: Integrating ITAM and IM into the ILIT Framework
Topic 5: Asset Compliance and IT Governance Recap
Topic 6: Final Q&A + Strategic Roadmap for ILIT Adoption
Reflection & Review: Confidence Mapping & Course Wrap-Up

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Location	Dates	Duration	Mode	Price
Tbilisi	Week 39, 2026 21 - 25 Sep 2026	5 Days	Onsite	€5,000
Kuala Lumpur	Week 40, 2026 28 Sep - 02 Oct 2026	5 Days	Onsite	€5,200
Barcelona	Week 41, 2026 05 - 09 Oct 2026	5 Days	Onsite	€5,700
Abu Dhabi	Week 41, 2026 05 - 09 Oct 2026	5 Days	Onsite	€4,500
Paris	Week 42, 2026 12 - 16 Oct 2026	5 Days	Onsite	€5,700
Dubai	Week 43, 2026 19 - 23 Oct 2026	5 Days	Onsite	€4,500
Barcelona	Week 43, 2026 19 - 23 Oct 2026	5 Days	Onsite	€5,700
Rome	Week 43, 2026 19 - 23 Oct 2026	5 Days	Onsite	€5,700
Cairo	Week 44, 2026 26 - 30 Oct 2026	5 Days	Onsite	€4,100
Madrid	Week 44, 2026 26 - 30 Oct 2026	5 Days	Onsite	€5,700
Amman	Week 44, 2026 01 - 05 Nov 2026	5 Days	Onsite	€4,100
London	Week 45, 2026 02 - 06 Nov 2026	5 Days	Onsite	€5,700
Dubai	Week 46, 2026 09 - 13 Nov 2026	5 Days	Onsite	€4,500
Tokyo	Week 47, 2026 16 - 20 Nov 2026	5 Days	Onsite	€10,000
Seoul	Week 48, 2026 23 - 27 Nov 2026	5 Days	Onsite	€10,000
Zoom	Week 49, 2026 30 Nov - 04 Dec 2026	5 Days	Online	€1,500
Sharm El-Sheikh	Week 50, 2026 07 - 11 Dec 2026	5 Days	Onsite	€4,100
Amsterdam	Week 50, 2026 07 - 11 Dec 2026	5 Days	Onsite	€5,700
Milan	Week 51, 2026 14 - 18 Dec 2026	5 Days	Onsite	€5,700
Cape town	Week 51, 2026 20 - 24 Dec 2026	5 Days	Onsite	€6,000