ISO 22320 Incident Management Foundations Course

Name: ISO 22320 Incident Management Foundations Training Course
Availability: InStock

Apply ISO 22320 guidance to roles, information, decisions, resources, and coordination during operational incidents.

ISO 22320 Incident Management Foundations Course

At a glance

Duration: 1 Week
Format: Classroom
Cities: Muscat, Paris, Porto, Abu Dhabi, Dubai, Amsterdam and more
Next session: 8 – 12 November 2026, Muscat
Average fee: 5,750 €

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ISO 22320 Incident Management Foundations Training Course

Overview

ISO 22320 Incident Management Foundations Training Course is a one-week foundation course for emergency response, public safety, security, resilience, and business continuity professionals, and participants leave with an Incident Management Coordination Plan. The course connects ISO 22320 guidance, incident management principles, operational command, situational awareness, resource management, decision support, and multi-agency coordination. It addresses fragmented roles and information flows through structured incident management methods. Agile Leaders Training Center presents practical emergency management guidelines.

Who Should Attend

Response functions responsible for coordinating operational actions during incidents
Control-room functions responsible for maintaining situational awareness and information flow
Public safety functions responsible for command support and interagency liaison
Security functions responsible for escalation, resource deployment, and response continuity
Resilience functions responsible for connecting incident response with continuity arrangements

The course assumes participants contribute to emergency plans or operational response and leaves certification, conformity assessment, and advanced strategic crisis leadership outside its scope.

Departments and Industries

The course supports departments and industries that coordinate people, information, decisions, and resources during incidents.

Emergency management and operations centers
Public safety and protective security functions
Energy, utilities, and infrastructure operations
Healthcare and emergency service organizations
Transport, logistics, and industrial facilities

Learning Objectives

By the end of this course, participants will be able to:

Apply ISO 22320 principles to incident-management decisions.
Build clear roles, responsibilities, and escalation paths.
Use information-management methods to support situational awareness.
Analyze resource needs and operational priorities.
Evaluate coordination and communication across responding organizations.
Build an Incident Management Coordination Plan.

Course Agenda

Day 1: Frame Incident Management

ISO 22320 Scope and Guidance Map
Incident Management Principles Reference Card
Incident Type and Scale Classification Matrix
Response Context and Stakeholder Map
Incident Management Lifecycle Model

Day 2: Structure Roles and Direction

Incident Management Structure Diagram
Roles and Responsibilities Assignment Matrix
Authority and Escalation Pathway
Joint Direction Coordination Model
Operational Objectives and Task Register

Day 3: Manage Information and Decisions

Incident Information Collection Plan
Common Operating Picture Template
Situational Awareness Update Cycle
Decision Log and Assumption Register
Operational Communication Flow Map

Day 4: Coordinate Resources and Organizations

Resource Request and Allocation Matrix
Capability and Constraint Assessment
Multi-Agency Coordination Protocol
Cooperation and Liaison Checklist
Response Performance Review Framework

Day 5: Practice Coordinated Incident Response

Suggested Exercise: Classify an Incident and Set Objectives
Suggested Exercise: Assign Roles and Escalation Paths
Suggested Exercise: Build a Common Operating Picture
Suggested Exercise: Coordinate Resources Across Organizations
Capstone Exercise: Complete an Incident Management Coordination Plan

Practical Exercises

The course uses suggested activities based on infrastructure disruption, healthcare surge, industrial incident, and transport interruption cases.

Suggested activity: map responders, authorities, information needs, and operational dependencies for a developing incident.
Suggested activity: convert incomplete field reports into a common operating picture and decision log.
Suggested activity: prioritize constrained resources and record allocation decisions across participating organizations.
Suggested activity: review coordination performance and identify corrective actions after the response.

FAQs

Who suits ISO 22320 incident management training, and what does it assume?

ISO 22320 incident management training suits professionals who support emergency plans, operations centers, response coordination, or resilience. It assumes basic exposure to organizational response arrangements and does not require standards expertise.

How does ISO 22320 incident management differ from strategic crisis management?

ISO 22320 incident management focuses on operational structures, roles, information, resources, direction, and cooperation during incidents. Strategic crisis management addresses senior leadership, organizational consequences, and longer-horizon crisis decisions.

What is a common operating picture in incident management?

A common operating picture is a shared, current representation of incident conditions, actions, resources, risks, and decisions used to align participating organizations.

Why does multi-agency coordination matter in emergency management?

Multi-agency coordination aligns objectives, authority, information, capabilities, and resource decisions while organizations retain their own structures or operate through a combined arrangement.

Conclusion

Participants take back an Incident Management Coordination Plan. It combines roles, escalation paths, operational objectives, information flows, decision records, resource priorities, and cooperation methods. The plan changes disconnected response activities into a structured operating approach for coordinated incident decisions and action.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 41-60 of 76 events

Location	Dates	Duration	Mode	Price
Milan	Week 20, 2027 17 – 21 May 2027	1 Week	Onsite	€5,700
Amsterdam	Week 21, 2027 24 – 28 May 2027	1 Week	Onsite	€5,700
Baku	Week 22, 2027 31 May – 4 June 2027	1 Week	Onsite	€5,000
Marbella	Week 22, 2027 6 – 10 June 2027	1 Week	Onsite	€5,700
Dubai	Week 23, 2027 7 – 11 June 2027	1 Week	Onsite	€4,500
San Diego	Week 24, 2027 14 – 18 June 2027	1 Week	Onsite	€14,000
Tashkent	Week 24, 2027 20 – 24 June 2027	1 Week	Onsite	€4,500
Amman	Week 25, 2027 27 June – 1 July 2027	1 Week	Onsite	€4,100
Munich	Week 27, 2027 5 – 9 July 2027	1 Week	Onsite	€5,700
Istanbul	Week 28, 2027 12 – 16 July 2027	1 Week	Onsite	€4,500
Madrid	Week 28, 2027 12 – 16 July 2027	1 Week	Onsite	€5,700
Seoul	Week 29, 2027 19 – 23 July 2027	1 Week	Onsite	€10,000
Nairobi	Week 29, 2027 25 – 29 July 2027	1 Week	Onsite	€4,500
Zanzibar	Week 30, 2027 1 – 5 August 2027	1 Week	Onsite	€5,500
Johannesburg	Week 31, 2027 8 – 12 August 2027	1 Week	Onsite	€4,500
Bangkok	Week 32, 2027 15 – 19 August 2027	1 Week	Onsite	€6,000
Tbilisi	Week 34, 2027 23 – 27 August 2027	1 Week	Onsite	€5,000
Sharm El-Sheikh	Week 35, 2027 30 August – 3 September 2027	1 Week	Onsite	€4,100
Rome	Week 35, 2027 30 August – 3 September 2027	1 Week	Onsite	€5,700
Montreux	Week 36, 2027 6 – 10 September 2027	1 Week	Onsite	€7,500

Frequently asked questions

What does this course cover?

OverviewISO 22320 Incident Management Foundations Training Course is a one-week foundation course for emergency response, public safety, security, resilience, and business continuity professionals, and participants leave with an Incident Management Coordination Plan. The course connects ISO 22320 guidance, incident management principles, operational comma…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

ISO 22320 Incident Management Foundations Course