ITIL 4 Drive Stakeholder Value (DSV) Training Course

Name: ITIL 4 Drive Stakeholder Value : Engage, Co-Create, and Optimize IT Services Training Course
Availability: InStock

Drive Stakeholder Collaboration, Enhance Customer Experiences, and Deliver Measurable Service Value."

ITIL 4 Drive Stakeholder Value (DSV) Training Course

At a glance

Duration: 5 days
Format: Classroom
Cities: Doha, Manama, Phuket, London, Dubai, Porto and more
Next session: 4 – 8 October 2026, Doha
Average fee: 5,700 €

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ITIL 4 Drive Stakeholder Value : Engage, Co-Create, and Optimize IT Services Training Course

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Course Overview

ITIL 4 Drive Stakeholder Value: Engage, Co-Create, and Optimize IT Services is a specialized training program designed to help IT professionals master the art of stakeholder engagement within IT service management. This course focuses on the ITIL 4 framework’s Drive Stakeholder Value (DSV) module, equipping participants with the skills to map customer journeys, optimize service offerings, and enhance business relationships. Through real-world case studies and interactive sessions, learners will gain hands-on experience in ITIL service value co-creation, customer journey mapping, and IT governance strategies. This course is ideal for professionals looking to advance their ITIL training and certification while strengthening IT service relationship management. Participants will explore key ITIL principles such as ITIL business relationship management, ITIL value co-creation strategy, and ITIL 4 service value optimization, ensuring their organizations achieve long-term success.

Target Audience

IT service managers
ITIL 4 Managing Professional candidates
IT consultants and analysts
Service desk managers
IT governance professionals
Business relationship managers

Targeted Organizational Departments

IT Service Management (ITSM)
Business Relationship Management (BRM)
IT Governance & Compliance
Digital Transformation Teams
Customer Experience & Support Teams

Targeted Industries

IT & Technology
Banking & Finance
Healthcare & Pharmaceuticals
Government & Public Sector
Retail & E-commerce
Telecommunications

Course Offerings

By the end of this course, participants will be able to:

Master ITIL stakeholder engagement strategies.
Design and optimize customer journey mapping.
Implement ITIL best practices for service management.
Improve IT supplier and partner management.
Enhance ITIL-driven service value realization.

Training Methodology

This course employs an interactive training approach combining real-world case studies, practical exercises, and group discussions. Participants will engage in ITIL-driven problem-solving scenarios, stakeholder role-playing exercises, and guided hands-on activities to reinforce ITIL 4 frameworks. Expert-led sessions will provide insights into ITIL digital transformation strategies, ITIL business relationship management, and service value co-creation best practices.

Course Toolbox

ITIL 4 Drive Stakeholder Value study guide
ITIL stakeholder management training templates
ITIL customer experience improvement checklists
ITIL service relationship management frameworks

Course Agenda

Day 1: Foundations of ITIL 4 Drive Stakeholder Value

Topic 1: Introduction to ITIL 4 and Stakeholder Value
Topic 2: Understanding the ITIL Service Value System (SVS)
Topic 3: ITIL Customer Journey Mapping Fundamentals
Topic 4: ITIL Business Relationship Management Strategies
Topic 5: ITIL Stakeholder Engagement Principles
Topic 6: Service Management in ITIL 4
Reflection & Review: Key takeaways and Q&A

Day 2: Managing Stakeholder Expectations & Value Co-Creation

Topic 1: ITIL Stakeholder Communication Best Practices
Topic 2: ITIL Service Offering and Agreement Strategies
Topic 3: ITIL Demand and Value Realization
Topic 4: ITIL Supplier and Partner Management
Topic 5: ITIL Service Relationship Management Techniques
Topic 6: ITIL Stakeholder Experience Optimization
Reflection & Review: Lessons learned and practical applications

Day 3: ITIL Digital Transformation & Governance

Topic 1: IT Governance Frameworks in ITIL 4
Topic 2: ITIL Service Value Realization Strategies
Topic 3: ITIL 4 Modern Service Management
Topic 4: ITIL Continuous Improvement Framework
Topic 5: ITIL 4 Guiding Principles for Stakeholder Engagement
Topic 6: ITIL Professional Development Roadmap
Reflection & Review: Best practices and interactive discussion

Day 4: Optimizing Service Design & Value Streams

Topic 1: ITIL Best Practices for Stakeholder Engagement
Topic 2: ITIL Service Design and Innovation
Topic 3: ITIL Business Relationship Management in Action
Topic 4: ITIL Framework for Business Success
Topic 5: ITIL Service Value Optimization Strategies
Topic 6: ITIL Training for Business Leaders
Reflection & Review: Key takeaways and actionable insights

Day 5: Certification Preparation & Case Studies

Topic 1: ITIL DSV Exam Preparation Strategies
Topic 2: Case Study: ITIL Stakeholder Experience Optimization
Topic 3: ITIL 4 Digital Transformation Strategies
Topic 4: ITIL IT Service Value Realization Best Practices
Topic 5: ITIL 4 Managing Professional Certification Roadmap
Topic 6: Final Q&A and Real-World Applications
Reflection & Review: Course summary and next steps

FAQ

What specific qualifications or prerequisites are needed for participants before enrolling in the course?

No prior ITIL certification is required, but familiarity with IT service management concepts is beneficial.

How long is each day's session, and is there a total number of hours required for the entire course?

Each day's session lasts approximately 4-5 hours, totaling 20-25 hours across five days.

What makes ITIL 4 Drive Stakeholder Value critical for IT professionals?

ITIL 4 DSV helps IT professionals align IT services with business needs, improve stakeholder engagement, and drive service value realization effectively.

How This Course is Different from Other ITIL 4 Drive Stakeholder Value Courses

Unlike generic ITIL 4 courses, this program focuses exclusively on stakeholder engagement, value co-creation, and service optimization. The course integrates hands-on activities, real-world case studies, and expert-led sessions to ensure participants not only understand ITIL 4 concepts but can apply them effectively in their organizations. This training offers an in-depth approach to ITIL stakeholder management training, digital transformation strategies, and IT service management best practices, equipping participants with skills that directly impact business success. By focusing on practical application and certification readiness, this course ensures participants gain a competitive edge in ITIL 4 service management.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Bali	Week 24, 2027 20 – 24 June 2027	5 Days	Onsite	€5,700
Madrid	Week 26, 2027 28 June – 2 July 2027	5 Days	Onsite	€5,700
Nice	Week 26, 2027 28 June – 2 July 2027	5 Days	Onsite	€5,700
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Rome	Week 27, 2027 5 – 9 July 2027	5 Days	Onsite	€5,700
London	Week 28, 2027 12 – 16 July 2027	5 Days	Onsite	€5,700
Vienna	Week 29, 2027 19 – 23 July 2027	5 Days	Onsite	€5,700
Baku	Week 30, 2027 26 – 30 July 2027	5 Days	Onsite	€5,000
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Paris	Week 32, 2027 9 – 13 August 2027	5 Days	Onsite	€5,700
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Amsterdam	Week 34, 2027 23 – 27 August 2027	5 Days	Onsite	€5,700
Lisbon	Week 34, 2027 23 – 27 August 2027	5 Days	Onsite	€5,700
Langkawi	Week 34, 2027 29 August – 2 September 2027	5 Days	Onsite	€6,000
Muscat	Week 36, 2027 12 – 16 September 2027	5 Days	Onsite	€5,700
Vienna	Week 37, 2027 13 – 17 September 2027	5 Days	Onsite	€5,700
Zanzibar	Week 37, 2027 19 – 23 September 2027	5 Days	Onsite	€5,500
Chicago	Week 37, 2027 19 – 23 September 2027	5 Days	Onsite	€12,000
Seoul	Week 39, 2027 27 September – 1 October 2027	5 Days	Onsite	€10,000
Abu Dhabi	Week 40, 2027 4 – 8 October 2027	5 Days	Onsite	€4,700