Leading Vendor Relations & Supplier Performance

Name: Leading Vendor Relations and Strategic Supplier Performance
Availability: InStock

Designed for procurement leaders and supply chain managers aiming to optimize supplier collaboration, manage vendor risks, and maximize long-term contractual value.

Leading Vendor Relations & Supplier Performance

At a glance

Duration: 1 Week
Format: Classroom
Cities: Langkawi, Geneva, Bali, Abu Dhabi, Bangkok, Kuala Lumpur and more
Next session: 1 – 5 November 2026, Langkawi
Average fee: 7,550 €

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Leading Vendor Relations and Strategic Supplier Performance

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Overview

Managing modern supply networks requires moving beyond adversarial procurement toward collaboration that protects value and reduces operational disruption. Organizations frequently struggle with mismatched vendor expectations, poor performance visibility, and unmanaged supply chain vulnerabilities. This course in leading vendor relations and strategic supplier performance equips professionals with structured scorecards, governance frameworks, and segmentation models to build resilient commercial partnerships. Participants leave with actionable toolkits to evaluate vendor capabilities and drive continuous performance improvements through structured collaboration delivered by Agile Leaders Training Center.

Who Should Attend

Professionals responsible for managing strategic supplier contracts and operational service agreements
Teams directing category management and strategic sourcing across direct and indirect spend
Managers overseeing vendor quality assurance, supplier audits, and operational compliance
Leaders responsible for enterprise supply continuity, supplier risk mitigation, and commercial dispute resolution
Specialists administering supplier performance evaluation systems, operational metrics, and vendor development initiatives

Departments and Industries

This course serves cross-functional teams managing vendor ecosystems across manufacturing, telecommunications, financial services, healthcare, and energy sectors.

Strategic Procurement and Sourcing
Vendor Management and Supplier Performance
Supply Chain Operations and Logistics
Contract Administration and Governance
Quality Assurance and Operational Risk

Learning Objectives

By the end of this course, participants will be able to:

Apply the Kraljic Portfolio Matrix to segment vendor portfolios and establish differentiated relationship models.
Build balanced supplier scorecards integrating operational Key Performance Indicators and contract Service Level Agreements.
Diagnose operational failure points across vendor delivery cycles using Failure Mode and Effects Analysis.
Prioritise vendor risk exposures across multi-tier supply networks using operational Risk Assessment Matrices.
Evaluate supplier quality and sustainability compliance against ISO 9001:2015 and ISO 20400:2017 benchmarks.

Course Agenda

Day 1: Supplier Segmentation and Relationship Strategy

Kraljic Portfolio Matrix for Spend and Risk Categorisation
Supplier Preferencing Matrix for Assessing Vendor Attractiveness
ISO 20400:2017 Sustainable Procurement Framework Integration
Stakeholder Power-Interest Grid for Vendor Relationship Mapping
Supplier Relationship Management Governance Tiering Model

Day 2: Performance Measurement and Metrics Design

Balanced Scorecard Framework for Multi-Dimensional Vendor Assessment
Service Level Agreement Performance Attribution Matrix
Key Performance Indicator Dashboard Design using Statistical Process Control
Supplier Value Creation Index for Commercial Performance Tracking
Perfect Order Index Calculation for Fulfilment Accuracy

Day 3: Supplier Risk and Operational Resilience

Supplier Failure Mode and Effects Analysis Matrix
Financial Health Evaluation using Altman Z-score Analysis
Multi-Tier Supply Network Mapping for Sub-Tier Dependency Tracking
Business Continuity Plan Audit Protocol based on ISO 22301:2019
Corrective Action and Preventive Action Workflow Templates

Day 4: Collaborative Value Creation and Vendor Development

Joint Business Planning Charter for Strategic Partners
Supplier Development Roadmap using Kaizen Continuous Improvement Methods
Early Supplier Involvement Framework in Product and Service Design
Total Cost of Ownership Calculation Model for Contract Variations
Supplier Innovation Incentive Mechanism and Gain-Sharing Matrix

Day 5: Synthesis and Executive Performance Review

Capstone Vendor Portfolio Review using Prior Integrated Segmentation Matrices
Simulation of Quarterly Business Review Meetings using Standardised Dashboard Artefacts
Supplier Remediation Scenario Analysis applying Corrective Action Protocols
Collaborative Value Capture Evaluation utilizing Prior Total Cost of Ownership Data
Executive Governance Reporting using Consolidated Supplier Scorecards

Practical Exercises

Participants apply core methodologies to realistic operational scenarios through guided group and individual sessions.

Suggested activity: Construct a Kraljic matrix to categorise critical vendors across direct and indirect spend categories.
Suggested activity: Design a balanced supplier scorecard complete with specific Service Level Agreement penalty thresholds.
Suggested activity: Conduct a root-cause remediation plan using corrective action protocols on an underperforming logistics supplier.

FAQs

What prerequisite knowledge is expected for this course?

Participants benefit from basic familiarity with operational procurement, commercial purchasing, or contract administration. No technical modeling experience is necessary, as all analytical tools and segmentation frameworks are introduced and applied systematically during the sessions.

How does this course address supplier risk management?

The program covers operational risk assessment frameworks, sub-tier dependency mapping, and ISO 22301:2019 continuity audit methods. Participants practice evaluating financial indicators and establishing structured corrective action plans to mitigate supplier disruption.

Are the scorecards adaptable to indirect spend categories?

Yes. The measurement frameworks, Service Level Agreement attribution matrices, and scorecard tools apply across both direct operational materials and complex indirect services, including facilities management and information technology vendors.

How are collaborative initiatives evaluated for commercial value?

Participants examine Total Cost of Ownership models and gain-sharing incentive mechanisms. These tools quantify commercial savings, process efficiencies, and joint continuous improvement results achieved through strategic supplier collaboration.

Conclusion

Participants return to their organizations equipped with practical governance structures, robust evaluation scorecards, and strategic segmentation models. They possess the capability to systematically measure vendor delivery, mitigate multi-tier operational disruptions, and engage strategic suppliers in collaborative value creation. These methods ensure supplier relationships align directly with corporate operational resilience and long-term organizational value.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 41-56 of 56 events

Location	Dates	Duration	Mode	Price
San Diego	Week 29, 2027 19 – 23 July 2027	1 Week	Onsite	€16,000
Tashkent	Week 29, 2027 25 – 29 July 2027	1 Week	Onsite	€8,000
Munich	Week 31, 2027 2 – 6 August 2027	1 Week	Onsite	€6,500
Prague	Week 33, 2027 16 – 20 August 2027	1 Week	Onsite	€7,500
Vienna	Week 34, 2027 23 – 27 August 2027	1 Week	Onsite	€7,500
Zanzibar	Week 34, 2027 29 August – 2 September 2027	1 Week	Onsite	€6,000
Tokyo	Week 35, 2027 30 August – 3 September 2027	1 Week	Onsite	€12,000
Istanbul	Week 36, 2027 6 – 10 September 2027	1 Week	Onsite	€6,000
Frankfurt	Week 36, 2027 6 – 10 September 2027	1 Week	Onsite	€6,500
Dubai	Week 38, 2027 20 – 24 September 2027	1 Week	Onsite	€6,500
Zoom	Week 38, 2027 20 – 24 September 2027	1 Week	Online	€3,000
Abu Dhabi	Week 38, 2027 20 – 24 September 2027	1 Week	Onsite	€6,500
Jakarta	Week 40, 2027 4 – 8 October 2027	1 Week	Onsite	€8,000
Montreux	Week 40, 2027 4 – 8 October 2027	1 Week	Onsite	€8,000
Muscat	Week 40, 2027 10 – 14 October 2027	1 Week	Onsite	€6,500
Milan	Week 42, 2027 18 – 22 October 2027	1 Week	Onsite	€7,000

Frequently asked questions

What does this course cover?

Overview Managing modern supply networks requires moving beyond adversarial procurement toward collaboration that protects value and reduces operational disruption. Organizations frequently struggle with mismatched vendor expectations, poor performance visibility, and unmanaged supply chain vulnerabilities. This course in leading vendor relations and stra…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

Leading Vendor Relations & Supplier Performance