Legal Function Management and Operations Course

Name: Legal Function Management and Operations Training Course
Availability: InStock

Run a legal function as an accountable service through strategy, intake, supervision, spend, knowledge, technology, metrics, and improvement.

Legal Function Management and Operations Course

At a glance

Duration: 1 Week
Format: Classroom
Cities: Rome, Amsterdam, Marbella, Nice, Barcelona, Abu Dhabi and more
Next session: 9 – 13 November 2026, Rome
Average fee: 5,750 €

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Legal Function Management and Operations Training Course

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Overview

Legal Function Management and Operations Training Course is a one-week practical programme for leaders who need to run a legal department or legal-services team as an accountable, measurable service. Participants connect legal function management and operations with strategy, demand and matter intake, service delivery models, supervision, resources, spend, external providers, knowledge, information, technology, quality, metrics, and continuous improvement. Each participant leaves with a Legal Function Management and Operations Plan. Agile Leaders Training Center develops disciplined legal-service leadership.

Who Should Attend

General counsel, heads of legal, and deputy legal leaders responsible for function performance
Legal operations managers responsible for workflow, data, technology, spend, and improvement
Law-firm practice managers and legal-services supervisors responsible for delivery capacity and quality
Senior legal advisers preparing for team, portfolio, or department leadership
Legal department business partners supporting finance, procurement, HR, technology, and reporting

The course addresses the management and operating system of a legal function. It does not teach substantive law, promise a prescribed regulatory model, or cover law-firm marketing and business development.

Departments and Industries

In-house legal departments, general counsel offices, government legal services, and regulators
Law-firm practice groups, shared legal services, legal-aid organisations, and professional-services teams
Legal operations, finance, procurement, information governance, knowledge, technology, and HR partners
Financial services, energy, healthcare, technology, infrastructure, manufacturing, and public administration

Learning Objectives

Translate organisational needs into a legal-function strategy, service portfolio, and priorities
Control demand through intake, triage, risk-based prioritisation, and matter planning
Design roles, capacity, delegation, supervision, and service delivery models
Manage budgets, legal spend, external counsel, vendors, knowledge, information, and technology
Define service standards, quality controls, performance measures, and stakeholder reports
Build a sequenced legal operations maturity and improvement roadmap

Day 1: Legal Function Strategy and Service Portfolio

Organisational Context, Stakeholder Need, and Legal Demand Map
Legal Function Mandate, Risk Appetite, and Strategic Priorities
Service Portfolio, Scope, Ownership, and Service Boundaries
Operating Principle, Governance, and Decision-Rights Charter
Annual Legal Function Plan and Stakeholder Engagement Calendar

Day 2: Demand, Matters, Capacity, and Supervision

Matter Intake, Triage, Urgency, and Risk Classification
Prioritisation, Work Allocation, Capacity, and Resource Planning
Matter Plan, Milestone, Dependency, and Status Control
Delegation, Direction, Supervision, and Quality Review Matrix
Escalation, Workload, Wellbeing, and Service Continuity Controls

Day 3: Delivery Models, Spend, and External Providers

Insourcing, Shared Service, Panel, Alternative Provider, and Automation Choices
Legal Budget, Forecast, Accrual, and Spend Category Map
External Counsel Selection, Scope, Fee, and Performance Controls
Vendor Governance, Data, Security, Confidentiality, and Exit Requirements
Value, Outcome, Cost, and Service Delivery Review

Day 4: Knowledge, Information, Technology, and Performance

Knowledge Asset, Precedent, Playbook, and Expertise Map
Information Governance, Access, Retention, Privilege, and Security Controls
Legal Technology Requirement, Workflow, Adoption, and Benefit Plan
Service Standard, Quality, Cycle Time, Outcome, and Satisfaction Metrics
Dashboard, Narrative, Risk, and Stakeholder Reporting Pack

Day 5: Legal Operations Improvement Practice

Exercise: Assess Legal Function Management and Operations Maturity
Exercise: Redesign Intake, Prioritisation, and Matter Control
Exercise: Review Capacity, Spend, and External Provider Performance
Exercise: Build a Metrics and Stakeholder Reporting Pack
Capstone Exercise: Legal Function Management and Operations Plan

Practical Exercises

Map legal demand and stakeholder expectations, then define a service portfolio and boundaries.
Triage a mixed matter queue, allocate resources, design supervision, and communicate priorities.
Compare delivery options and build controls for external counsel scope, fees, information, and performance.
Select a limited set of metrics and turn them into an improvement decision and stakeholder narrative.

FAQs

What is legal function management and operations?

It is the system used to align legal work with organisational priorities, control demand and delivery, manage people and resources, assure quality, use information and technology responsibly, and improve measurable service outcomes.

How does this course differ from substantive legal training?

Substantive legal training develops knowledge of a field of law. This course develops the management system for deciding what work enters the function, how it is delivered and supervised, what it costs, and how performance improves.

Is the course only for large legal departments?

No. The tools scale to a small legal team, public legal service, practice group, or mature legal-operations function. Participants select controls and metrics proportionate to demand, risk, resources, and maturity.

Which legal department metrics should be used?

Use a focused mix linked to decisions, such as demand, risk, cycle time, workload, forecast accuracy, external spend, outcome, quality, rework, service reliability, and stakeholder understanding. Avoid collecting measures without an owner or use.

What is included in the final management plan?

It includes mandate and priorities, service portfolio, governance, intake and triage, capacity and supervision, delivery models, budget and providers, knowledge and information controls, technology needs, service standards, metrics, reporting, and an improvement roadmap.

Conclusion

Participants leave with a Legal Function Management and Operations Plan that turns fragmented management activity into a coherent service system. The plan supports accountable priorities, controlled delivery, effective supervision, responsible spend, usable knowledge, reliable data, and sequenced improvement.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 21-40 of 76 events

Location	Dates	Duration	Mode	Price
Paris	Week 07, 2027 15 – 19 February 2027	1 Week	Onsite	€5,700
Jakarta	Week 07, 2027 15 – 19 February 2027	1 Week	Onsite	€5,700
Casablanca	Week 08, 2027 22 – 26 February 2027	1 Week	Onsite	€4,100
Amsterdam	Week 08, 2027 22 – 26 February 2027	1 Week	Onsite	€5,700
Doha	Week 08, 2027 28 February – 4 March 2027	1 Week	Onsite	€5,500
Sharm El-Sheikh	Week 09, 2027 1 – 5 March 2027	1 Week	Onsite	€4,100
Kuwait	Week 09, 2027 7 – 11 March 2027	1 Week	Onsite	€5,500
Toronto	Week 10, 2027 14 – 18 March 2027	1 Week	Onsite	€12,000
London	Week 11, 2027 15 – 19 March 2027	1 Week	Onsite	€5,700
Dubai	Week 12, 2027 22 – 26 March 2027	1 Week	Onsite	€4,500
Prague	Week 12, 2027 22 – 26 March 2027	1 Week	Onsite	€6,000
Bali	Week 12, 2027 28 March – 1 April 2027	1 Week	Onsite	€5,700
Milan	Week 14, 2027 5 – 9 April 2027	1 Week	Onsite	€5,700
Cairo	Week 15, 2027 12 – 16 April 2027	1 Week	Onsite	€4,100
Montreux	Week 15, 2027 12 – 16 April 2027	1 Week	Onsite	€7,500
Paris	Week 16, 2027 19 – 23 April 2027	1 Week	Onsite	€5,700
Abu Dhabi	Week 16, 2027 19 – 23 April 2027	1 Week	Onsite	€4,700
Vienna	Week 17, 2027 26 – 30 April 2027	1 Week	Onsite	€5,700
Johannesburg	Week 17, 2027 2 – 6 May 2027	1 Week	Onsite	€4,500
Barcelona	Week 18, 2027 3 – 7 May 2027	1 Week	Onsite	€5,700

Frequently asked questions

What does this course cover?

OverviewLegal Function Management and Operations Training Course is a one-week practical programme for leaders who need to run a legal department or legal-services team as an accountable, measurable service. Participants connect legal function management and operations with strategy, demand and matter intake, service delivery models, supervision, resource…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

Legal Function Management and Operations Course