Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields

Master Project Finance with Advanced Global Strategies

Course Overview:

The course provides a complete approach to mastering Six Sigma principles, focusing on process improvement, defect reduction, and quality management. Participants will gain hands-on experience with Six Sigma methods, preparing them for roles such as green belt, black belt, and beyond. Whether you're in manufacturing, healthcare, IT, finance, or customer service, this Lean Six Sigma training equips you with the skills to lead data-driven projects that drive operational excellence.

 

Target Audience:

  • Project Managers
  • Operations Managers
  • Quality Assurance Professionals
  • Customer Service Team Leaders
  • IT Managers
  • Engineers
  • Marketing Managers
  • Human Resources Managers
  • Six Sigma Green Belt and Black Belt Candidates
  • Government Professionals

 

Targeted Organizational Departments:

  • Operations and Quality Assurance Departments
  • Customer Service Departments
  • Call Center Management
  • IT Departments
  • Manufacturing and Engineering Departments
  • Human Resources
  • Marketing and Sales Teams

 

Targeted Industries:

  • Manufacturing and Production
  • Healthcare
  • IT and Software Development
  • Financial Services
  • Retail and E-Commerce
  • Government and Public Sector
  • Telecommunications
  • Construction and Engineering

 

Course Offerings:

By the end of this course, participants will be able to:

  • Apply DMAIC and DMADV methodologies in process improvement projects.
  • Lead customer service improvement initiatives using Six Sigma tools.
  • Manage call center operations with enhanced process control.
  • Implement Six Sigma in manufacturing and engineering processes.
  • Utilize Six Sigma tools for financial management and IT process optimization.
  • Conduct root cause analysis and defect reduction strategies.
  • Lead teams in applying Six Sigma techniques across departments.

 

Training Methodology:

The course uses a combination of case studies, hands-on exercises, group discussions, and real-world applications to enhance learning. Participants will work through interactive sessions to practice DMAIC and DMADV methodologies in various industries, from manufacturing to customer service. Through feedback sessions, statistical analysis exercises, and process improvement simulations, learners will gain the confidence to apply Six Sigma principles in both customer-facing and internal processes. The course also emphasizes continuous improvement and includes data-driven decision-making techniques, ensuring that participants leave with practical, applicable skills.

 

Course Toolbox:

  • DMAIC and DMADV process templates
  • Lean Six Sigma certification exam guides
  • Case studies from customer service, manufacturing, and healthcare sectors
  • Process improvement checklists
  • Online resources for continued Six Sigma education

 

Course Agenda:

Day 1: Introduction to Six Sigma & Lean Principles

  • Topic 1: What is Six Sigma? Introduction and Core Principles
  • Topic 2: Understanding DMAIC and DMADV Methodologies
  • Topic 3: History and Evolution of Six Sigma
  • Topic 4: Lean Concepts and Waste Reduction Strategies
  • Topic 5: Six Sigma Certification Levels (Yellow, Green, Black Belts)
  • Topic 6: Introduction to the SIPOC Model and Stakeholder Analysis
  • Reflection & Review: Overview of Six Sigma’s Importance in Various Fields

 

Day 2: Six Sigma Methods & Techniques

  • Topic 1: Statistical Process Control (SPC) Basics
  • Topic 2: Using Control Charts for Process Monitoring
  • Topic 3: Voice of the Customer (VOC) and Customer-Centric Quality
  • Topic 4: The 5 Whys and Root Cause Analysis
  • Topic 5: Value Stream Mapping Techniques
  • Topic 6: Defining Critical to Quality (CTQ) Characteristics
  • Reflection & Review: Practical Applications of Six Sigma Methods

 

Day 3: Data-Driven Decision Making

  • Topic 1: Data Collection Techniques: Continuous vs. Discrete Data
  • Topic 2: Process Mapping and Swimlane Diagrams
  • Topic 3: Hypothesis Testing and Regression Analysis
  • Topic 4: Pareto Analysis and Identifying Key Problem Areas
  • Topic 5: Measurement Systems Analysis (MSA) and Gage R&R
  • Topic 6: Developing and Using Cause and Effect Diagrams
  • Reflection & Review: Case Study on Data-Driven Problem Solving

 

Day 4: Process Improvement & Optimization

  • Topic 1: Solutions Selection Matrix and Prioritization Techniques
  • Topic 2: Cost-Benefit Analysis for Solution Implementation
  • Topic 3: Developing Control Plans for Sustainability
  • Topic 4: Implementing Six Sigma in Customer Service and Call Centers
  • Topic 5: Piloting and Testing Improvements
  • Topic 6: Techniques for Continuous Process Improvement
  • Reflection & Review: Process Improvement Simulation Exercise

 

Day 5: Advanced Applications of Six Sigma

  • Topic 1: Six Sigma in Different Industries (Healthcare, Manufacturing, IT)
  • Topic 2: Project Management in Six Sigma: Timelines and Budgeting
  • Topic 3: Visual Management and KPI Dashboards
  • Topic 4: Team Management and Role Assignments in Six Sigma Projects
  • Topic 5: Control Charts in Minitab and Advanced Statistical Techniques
  • Topic 6: Closing a Six Sigma Project with Documentation and Reflection
  • Reflection & Review: Comprehensive Review and Q&A

 

How This Course is Different from Other Six Sigma Training Courses:

The course provides a balanced approach for service and non-service industries, covering traditional Six Sigma methods and techniques while offering specialized training for customer service improvement and process optimization in fields like healthcare and IT. It includes real-world case studies tailored for specific industries and practical application of Six Sigma in everyday operations. This course combines online training flexibility with intensive, hands-on learning, setting it apart from other standard Six Sigma training programs.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

Upcoming Events


Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Casablanca 2024-12-16 #262744
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields London 2024-12-16 #262747
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Paris 2024-12-23 #262760
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Jakarta 2025-01-05 #262800
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Zoom  2025-01-13 #262770
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Rome 2025-01-20 #262767
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields London 2025-01-20 #262748
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Bangkok 2025-01-26 #262802
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Dubai 2025-01-27 #262738
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Barcelona 2025-01-27 #262764
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Tokyo 2025-01-27 #262773
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Amsterdam 2025-02-03 #262777
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Cairo 2025-02-03 #262741
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Kuala Lumpur 2025-02-10 #262753
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Amman 2025-02-23 #262796
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Prague 2025-02-23 #262798
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Zoom  2025-02-24 #262771
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Istanbul 2025-03-10 #262757
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Rome 2025-03-10 #262768
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Madrid 2025-03-17 #262786
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Phuket 2025-03-23 #262803
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Casablanca 2025-03-24 #262745
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Kuala Lumpur 2025-03-31 #262754
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Vienna 2025-04-21 #262781
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Manama 2025-05-11 #262794
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Cairo 2025-05-12 #262742
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields London 2025-05-12 #262749
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Tokyo 2025-05-12 #262774
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Tbilisi 2025-05-12 #262782
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Milan 2025-05-19 #262790
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Madrid 2025-05-26 #262787
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Dubai 2025-06-02 #262739
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Baku  2025-06-02 #262784
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Istanbul 2025-06-09 #262758
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Paris 2025-06-16 #262761
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Manama 2025-06-29 #262795
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Cairo 2025-06-30 #262743
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Amsterdam 2025-07-07 #262778
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Zoom  2025-07-07 #262772
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Kuala Lumpur 2025-07-07 #262755
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Langkawi 2025-07-13 #262801
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Amman 2025-07-13 #262797
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Barcelona 2025-07-14 #262765
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Paris 2025-07-14 #262762
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Casablanca 2025-07-14 #262746
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Dubai 2025-07-28 #262740
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Tokyo 2025-09-01 #262775
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Istanbul 2025-09-15 #262759
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields London 2025-09-29 #262750
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Sharm El-Sheikh 2025-09-29 #262752
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Rome 2025-10-06 #262769
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Doha  2025-10-12 #262792
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Amsterdam 2025-10-13 #262779
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Milan 2025-10-13 #262791
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Madrid 2025-10-13 #262788
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Barcelona 2025-10-13 #262766
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Baku  2025-10-20 #262783
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Amsterdam 2025-11-03 #262776
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Istanbul 2025-11-03 #262756
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Geneva 2025-11-09 #262799
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Milan 2025-11-10 #262789
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Vienna 2025-11-10 #262780
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Manama 2025-11-30 #262793
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Madrid 2025-12-01 #262785
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Barcelona 2025-12-01 #262763
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Dubai 2025-12-01 #262737
Mastering Six Sigma Training Course: For Customer-Facing and Non Customer-Facing Fields Sharm El-Sheikh 2025-12-08 #262751
footer.svg