Reverse Logistics and Returns Management Course

Name: Reverse Logistics and Returns Management Training Course
Availability: InStock

Practical controls for teams to authorize, collect, inspect, route, recover value from, and measure product returns.

Reverse Logistics and Returns Management Course

At a glance

Duration: 1 Week
Format: Classroom
Cities: Dubai, Sharm El-Sheikh, Kuala Lumpur, Lisbon, London, Berlin and more
Next session: 9 – 13 November 2026, Dubai
Average fee: 5,750 €

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Reverse Logistics and Returns Management Training Course

Overview

Reverse Logistics and Returns Management Training Course is a one-week intermediate course for supply-chain, logistics, returns, warehouse, customer-service, sustainability, quality, and operations teams who leave with a Reverse Logistics Operating Plan. The course connects return authorization and collection, receiving, inspection and disposition controls, repair refurbishment and recycling, recovery value, fraud prevention, customer communication, and performance measures. Agile Leaders Training Center delivers this course on reverse logistics and returns management.

Who Should Attend

Teams responsible for return policy, authorization, customer channels, and service recovery
Functions responsible for collection, transportation, receiving, quarantine, and inventory status
Teams responsible for inspection, grading, repair, refurbishment, resale, and recycling
Functions responsible for supplier, carrier, and third-party returns-service governance
Teams responsible for warranty, fraud, reconciliation, sustainability, and returns performance

The course assumes participants work with product, order, inventory, service, or returns records, and leaves out equipment repair procedures, software configuration, and legal advice.

Departments and Industries

The course supports reverse-logistics decisions across consumer, industrial, and service supply chains.

Supply chain, logistics, transportation, warehousing, and distribution
Customer service, quality, warranty, finance, and sustainability
Retail, e-commerce, consumer electronics, and appliances
Manufacturing, automotive, industrial equipment, and spare parts
Healthcare products, telecommunications, parcel, and field service

Learning Objectives

By the end of this course, participants will be able to:

Build return-policy, authorization, collection, and handoff controls.
Apply receiving, quarantine, inspection, and grading rules.
Compare repair, refurbishment, resale, recycling, recovery, and disposal options.
Analyze return cost, recovery value, fraud, warranty, and service data.
Evaluate providers, inventory reconciliation, and returns performance.
Build a Reverse Logistics Operating Plan.

Course Agenda

Day 1: Define Return Flows and Policies

Customer Return Reason, Eligibility, Channel, and Service Matrix
Return Merchandise Authorization and Product Identifier Register
Forward-to-Reverse Product, Information, and Financial Flow Map
Return Policy, Warranty, Exception, and Approval Control Sheet
Return Actor, Responsibility, Handoff, Evidence, and Escalation Matrix

Day 2: Collect, Receive, and Inspect Returns

Collection Channel, Pickup, Consolidation, and Transport Route Plan
Packaging, Labeling, Shipping, and Chain-of-Custody Checklist
Returns Receiving, Count, Identity, Condition, and Quarantine Record
Inspection, Testing, Grading, Cause, and Evidence Standard
Missing, Damaged, Misrouted, and Unidentified Return Exception Log

Day 3: Select Disposition and Recover Value

Disposition Decision Tree for Reuse, Repair, Refurbishment, and Remanufacture
Resale, Parts Harvesting, Recycling, Recovery, and Disposal Matrix
Return Cost, Processing Time, Recovery Value, and Margin Model
Repair Partner, Refurbisher, Recycler, and Disposal Provider Scorecard
Recovered Product Quality, Inventory Status, and Release Checklist

Day 4: Control Risk, Service, and Performance

Return Fraud, Warranty Abuse, Duplicate Claim, and Authorization Controls
Customer Refund, Replacement, Repair, Status, and Communication Workflow
Returned Inventory, Credit, Claim, and Financial Reconciliation Register
Returns Rate, Cycle Time, Recovery Yield, Cost, and Service Dashboard
Cause Trend, Preventive Action, Provider Review, and Improvement Log

Day 5: Reverse Logistics Practice

Exercise: Map a Return Authorization, Collection, and Receiving Flow
Exercise: Inspect, Grade, and Classify Returned Products
Exercise: Compare Disposition Cost, Recovery Value, and Service Options
Exercise: Resolve Fraud, Reconciliation, and Customer-Service Exceptions
Capstone Exercise: Build the Reverse Logistics Operating Plan

Practical Exercises

The course uses suggested activities to connect customer returns, physical flows, disposition decisions, value recovery, and operating evidence.

Suggested activity: trace a returned product from customer request through authorization, pickup, receiving, quarantine, and inspection.
Suggested activity: grade returned products and compare repair, refurbishment, resale, recycling, recovery, and disposal routes.
Suggested activity: reconcile returned inventory, customer credit, provider evidence, and recovery value for an exception case.
Suggested activity: review returns rate, cycle time, cost, recovery yield, service, and cause trends.

FAQs

Who is reverse logistics and returns management training designed for?

Reverse logistics and returns management training suits teams responsible for customer returns, collection, receiving, inspection, disposition, recovery, reconciliation, service, or performance, and assumes access to practical product or return records.

How does reverse logistics differ from general logistics management training?

Reverse logistics controls products moving from customers or users back toward inspection, recovery, resale, recycling, or disposal, while general logistics management training covers the wider forward movement, storage, and delivery of goods.

What belongs in a Reverse Logistics Operating Plan?

A Reverse Logistics Operating Plan combines policies, authorization rules, collection routes, receiving checks, grading criteria, disposition logic, providers, service workflows, reconciliation controls, measures, responsibilities, and escalation paths.

How should returned products be assigned a disposition?

Returned products should be assigned a disposition through verified identity and condition, grading evidence, safety and quality requirements, customer commitments, processing time, cost, recovery value, and approved reuse, repair, resale, recycling, recovery, or disposal routes.

Conclusion

Participants take back a Reverse Logistics Operating Plan. The plan connects return authorization, collection, receiving, inspection, grading, disposition, recovery value, customer service, reconciliation, risk, providers, and measures. It changes fragmented return handling into a controlled reverse flow with defined rules, evidence, responsibilities, decisions, exceptions, and review points.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Location	Dates	Duration	Mode	Price
Rome	Week 06, 2027 8 – 12 February 2027	1 Week	Onsite	€5,700
Nice	Week 06, 2027 8 – 12 February 2027	1 Week	Onsite	€5,700
Cape town	Week 06, 2027 14 – 18 February 2027	1 Week	Onsite	€4,500
Milan	Week 08, 2027 22 – 26 February 2027	1 Week	Onsite	€5,700
Istanbul	Week 09, 2027 1 – 5 March 2027	1 Week	Onsite	€4,500
Abu Dhabi	Week 09, 2027 1 – 5 March 2027	1 Week	Onsite	€4,700
London	Week 10, 2027 8 – 12 March 2027	1 Week	Onsite	€5,700
Dubai	Week 11, 2027 15 – 19 March 2027	1 Week	Onsite	€4,500
Paris	Week 12, 2027 22 – 26 March 2027	1 Week	Onsite	€5,700
Amsterdam	Week 13, 2027 29 March – 2 April 2027	1 Week	Onsite	€5,700
Barcelona	Week 14, 2027 5 – 9 April 2027	1 Week	Onsite	€5,700
Toronto	Week 14, 2027 11 – 15 April 2027	1 Week	Onsite	€12,000
Vienna	Week 15, 2027 12 – 16 April 2027	1 Week	Onsite	€5,700
Lagos	Week 15, 2027 18 – 22 April 2027	1 Week	Onsite	€4,100
Kuala Lumpur	Week 16, 2027 19 – 23 April 2027	1 Week	Onsite	€5,200
Baku	Week 17, 2027 26 – 30 April 2027	1 Week	Onsite	€5,000
Zanzibar	Week 17, 2027 2 – 6 May 2027	1 Week	Onsite	€5,500
Dubai	Week 19, 2027 10 – 14 May 2027	1 Week	Onsite	€4,500
Marbella	Week 19, 2027 16 – 20 May 2027	1 Week	Onsite	€5,700
Munich	Week 20, 2027 17 – 21 May 2027	1 Week	Onsite	€5,700

Frequently asked questions

What does this course cover?

OverviewReverse Logistics and Returns Management Training Course is a one-week intermediate course for supply-chain, logistics, returns, warehouse, customer-service, sustainability, quality, and operations teams who leave with a Reverse Logistics Operating Plan. The course connects return authorization and collection, receiving, inspection and disposition…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

Reverse Logistics and Returns Management Course