Systematic Problem Solving & Decision Making Course

Name: The Art of Systematic Problem Solving & Decision Making
Availability: InStock

Master Analytical Skills to Tackle Complex Challenges & Make Informed Decisions

Systematic Problem Solving & Decision Making Course

At a glance

Duration: 5 days
Format: Classroom
Cities: Johannesburg, Tbilisi, Montreux, London, Al Jubail, Abu Dhabi and more
Next session: 11 – 15 October 2026, Johannesburg
Average fee: 5,750 €

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The Art of Systematic Problem Solving & Decision Making

The Art of Systematic Problem Solving & Decision Making Overview

This course is meticulously designed to empower professionals with the art and science of systematic problem solving and decision making. Over the duration, participants will delve into identifying irregularities, dissecting problems through various analytical lenses, and crafting innovative solutions. Key methodologies such as the Correction Tingle (Identify, Analyze, Solve), Ishikawa (Fishbone Diagram), Pareto Rule (80/20), Root Cause Analysis, and the 5 Whys approach will be explored in depth. Additionally, creative and strategic thinking frameworks such as Divergent vs. Convergent Thinking, Lateral Thinking, the SCAMPER Approach, and De Bono's Six Thinking Hats will be covered. This course combines theory with practical application, ensuring that participants leave with a robust toolkit for addressing and solving complex challenges in their professional environments.

Target Audience

Senior Managers
Team Leaders
Process Improvement Specialists
Operational Staff
Project Managers
Strategic Planners

Targeted Organizational Departments

Operations
Quality Assurance
Human Resources
Strategic Planning
Project Management

Targeted Industries

Manufacturing
Healthcare
IT and Software Development
Financial Services
Logistics and Supply Chain

Course Offerings

By the end of the course, participants will be able to:

Systematically identify and define problems using the Correction Tingle.
Apply Ishikawa and Pareto analyses for problem dissection and prioritization.
Conduct thorough Root Cause Analysis and employ the 5 Whys for deeper insights.
Utilize Poka Yoke for creating error-proof processes.
Generate innovative solutions using Divergent and Convergent Thinking.
Apply Lateral Thinking and the SCAMPER Approach for creative problem-solving.
Make informed decisions quickly with insights from Thinking Fast and Slow.
Facilitate effective team discussions and decisions using De Bono’s Six Thinking Hats.

Training Methodology

This course employs a blend of case studies, group work, interactive sessions, and practical exercises to ensure a comprehensive learning experience. It emphasizes real-world application of concepts, encouraging participants to engage actively and reflect on their learnings. The use of diverse methodologies ensures that all types of learners are engaged and able to apply the concepts in their professional lives.

Course Toolbox

Participants will receive:

Workbooks and reading materials for deep dives into key concepts.
Access to online resources for continued learning post-course.
Checklists and templates for implementing frameworks like Ishikawa and Pareto Analysis.
Practical guides for the SCAMPER Approach and Six Thinking Hats.

Course Agenda

Day 1: Foundations and Identifying Problems

Topic 1: Introduction to Systematic Problem Solving & Decision Making
Topic 2: Defining Irregularities and Problems in the Workplace
Topic 3: The Correction Tingle: Identify, Analyse, Solve Methodology
Topic 4: Implementing the 5S Approach for Organizational Efficiency
Topic 5: Running Diagnoses: Continuous Improvement and Monitoring

Day 2: Problem Analysis Techniques

Topic 1: Dissecting Reasons with Ishikawa (Fishbone Diagram)
Topic 2: Applying the Pareto Rule (80/20) for Prioritizing Issues
Topic 3: Introduction to Root Cause Analysis for In-Depth Problem Solving
Topic 4: The 5 Whys Approach: Peeling the Layers of a Problem
Topic 5: Exploring the Concept of "5 Wives One Husband" in Problem Analysis

Day 3: Mistake Proofing and Preventive Measures

Topic 1: Poka Yoke: Principles of Mistake Proofing
Topic 2: Advanced Techniques in Poka Yoke for Process Improvement
Topic 3: Integrating 5S and Poka Yoke for Operational Excellence
Topic 4: Case Study: Successful Implementation of Poka Yoke in Industry
Topic 5: Workshop: Designing a Poka Yoke Solution for a Real-World Problem

Day 4: Deep Dive into Root Cause Analysis and Ishikawa

Topic 1: Mastering Root Cause Analysis: Tools and Techniques
Topic 2: Advanced Ishikawa Diagram: Beyond the Basics
Topic 3: Linking Root Cause Analysis with Ishikawa for Comprehensive Insights
Topic 4: Group Exercise: Applying RCA and Ishikawa to Workplace Scenarios
Topic 5: Discussion: Overcoming Challenges in Root Cause Identification

Day 5: Integrating Learning and Developing Solutions

Topic 1: Recap: From Identifying Problems to Analyzing Root Causes
Topic 2: Divergent and Convergent Thinking in Solution Development
Topic 3: Applying Lateral Thinking to Break Out of Traditional Mindsets
Topic 4: Workshop: Creating Innovative Solutions with SCAMPER and Six Thinking Hats
Topic 5: Action Planning: Applying Course Learnings to Your Professional Context

How This Course is Different from Other Personal & Self-Development Training Courses

"The Art of Systematic Problem Solving & Decision Making" stands out by offering a holistic approach to problem-solving and decision-making, blending traditional analytical techniques with innovative thinking methodologies. Unlike other courses, it provides participants with a comprehensive toolkit, enabling them to tackle complex problems in a structured yet creative manner. The course's emphasis on practical application ensures that participants can immediately apply their learnings in their professional environment, leading to tangible improvements in their decision-making and problem-solving capabilities.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Sharm El-Sheikh	Week 14, 2027 5 – 9 April 2027	5 Days	Onsite	€4,100
Vienna	Week 15, 2027 12 – 16 April 2027	5 Days	Onsite	€5,700
Prague	Week 15, 2027 12 – 16 April 2027	5 Days	Onsite	€6,000
Barcelona	Week 16, 2027 19 – 23 April 2027	5 Days	Onsite	€5,700
Abu Dhabi	Week 16, 2027 19 – 23 April 2027	5 Days	Onsite	€4,700
Amsterdam	Week 17, 2027 26 – 30 April 2027	5 Days	Onsite	€5,700
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Istanbul	Week 18, 2027 3 – 7 May 2027	5 Days	Onsite	€4,500
London	Week 19, 2027 10 – 14 May 2027	5 Days	Onsite	€5,700
Zanzibar	Week 19, 2027 16 – 20 May 2027	5 Days	Onsite	€5,500
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Cairo	Week 21, 2027 24 – 28 May 2027	5 Days	Onsite	€4,100
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Dubai	Week 22, 2027 31 May – 4 June 2027	5 Days	Onsite	€4,500
Kuala Lumpur	Week 23, 2027 7 – 11 June 2027	5 Days	Onsite	€5,200
Milan	Week 24, 2027 14 – 18 June 2027	5 Days	Onsite	€5,700
Madrid	Week 25, 2027 21 – 25 June 2027	5 Days	Onsite	€5,700
Abu Dhabi	Week 25, 2027 21 – 25 June 2027	5 Days	Onsite	€4,700
Phuket	Week 26, 2027 4 – 8 July 2027	5 Days	Onsite	€6,000
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