TQM Management Performance Improvement Course

Name: TQM Management Performance Improvement Training Course
Availability: InStock

Turn TQM principles into process measures, improvement decisions, and governed performance results for managers and quality teams.

TQM Management Performance Improvement Course

At a glance

Duration: 5 days
Format: Classroom
Cities: Munich, Trabzon, London, Athens, San Diego, Amsterdam and more
Next session: 12 – 16 October 2026, Munich
Average fee: 5,800 €

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TQM Management Performance Improvement Training Course

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Overview

TQM Management Performance Improvement Training Course is a five-day course for managers, quality professionals, and performance teams who leave with a TQM Management Performance Improvement Pack. The course connects customer focus, leadership commitment, employee involvement, process orientation, evidence-based decisions, and continual improvement with measurable management results. Participants use process maps, quality-cost analysis, indicators, problem-solving tools, benchmarking, policy deployment, and improvement governance. Agile Leaders Training Center delivers this course on TQM management performance improvement.

Who Should Attend

Management functions responsible for organizational priorities and performance results
Quality functions responsible for management systems and continual improvement
Operational excellence functions responsible for process performance and improvement portfolios
Performance functions responsible for measures, analysis, and management reporting
Department leadership functions responsible for service quality and cross-functional results

The course assumes participants already manage processes or performance measures and leaves out introductory leadership development and standalone quality-auditor preparation.

Departments and Industries

The course supports management performance improvement across service, industrial, and public-interest environments.

Quality, strategy, and organizational performance departments
Operations, supply chain, and customer service functions
Manufacturing, energy, and infrastructure organizations
Healthcare, education, and professional service organizations
Finance, technology, and shared-service operations

Learning Objectives

By the end of this course, participants will be able to:

Apply TQM principles to management performance priorities
Build process maps and customer-focused measures
Analyze quality costs and performance variation
Use fact-based problem-solving and benchmarking methods
Build policy deployment and improvement project controls
Evaluate governance and sustainment arrangements

Course Agenda

Day 1: TQM Principles and Management Direction

Seven Quality Management Principles Application Map
Customer Requirements and Stakeholder Needs Matrix
Leadership Commitment and Quality Policy Alignment Test
Employee Involvement and Improvement Role Charter
Management Performance Baseline Assessment

Day 2: Process Orientation and Performance Measures

SIPOC Process Boundary and Supplier-Customer Map
Cross-Functional Process Mapping Method
Critical-to-Quality Requirement Translation Tree
Performance Indicator Definition Sheet
Process Review and Evidence Dashboard

Day 3: Quality Costs and Fact-Based Improvement

Prevention-Appraisal-Failure Cost Classification Model
Cost of Poor Quality Analysis Worksheet
Pareto Analysis and Problem Prioritization Method
Cause-and-Effect Diagram and Five Whys Method
PDCA Improvement Experiment Record

Day 4: Benchmarking Policy Deployment and Governance

Performance Benchmarking Partner and Metric Protocol
Policy Deployment Objective Cascade Matrix
Improvement Project Selection and Benefits Scorecard
Quality Improvement Governance and Decision Rights Map
Control Plan and Sustainment Review Calendar

Day 5: TQM Management Performance Practice

Suggested Exercise: Customer Requirement and Process Alignment
Suggested Exercise: Quality Cost and Root-Cause Diagnosis
Suggested Exercise: Benchmark and Policy Deployment Decisions
Suggested Exercise: Improvement Governance and Sustainment Review
Capstone Exercise: TQM Management Performance Improvement Pack

Practical Exercises

The course uses suggested activities to turn TQM concepts into management performance decisions.

Suggested activity: map a customer service process and define critical-to-quality measures.
Suggested activity: classify quality costs and diagnose recurring failures in a manufacturing process.
Suggested activity: compare performance benchmarks and cascade a quality objective across departments.
Suggested activity: govern an improvement portfolio and test its sustainment controls.

FAQs

Who suits TQM management performance training, and what does it assume?

TQM management performance training suits managers and improvement professionals who already own processes, measures, or quality responsibilities and need an applied system for improving organizational results.

How does TQM management performance training differ from general leadership training?

TQM management performance training focuses on customer requirements, process evidence, quality costs, problem solving, policy deployment, improvement governance, and measurable results rather than general leadership behaviors.

How does TQM improve management performance?

TQM improves management performance by aligning customer needs, process ownership, employee involvement, evidence-based decisions, and continual improvement with defined organizational measures.

What is the role of quality costs in TQM performance improvement?

Quality costs reveal resources spent on prevention, appraisal, internal failure, and external failure, helping managers prioritize improvements and evaluate their operational effect.

How can TQM improvements be sustained?

TQM improvements are sustained through assigned ownership, standard work, control measures, review routines, governance decisions, employee participation, and corrective action when performance drifts.

Conclusion

Participants leave with a TQM Management Performance Improvement Pack containing customer, process, measure, quality-cost, problem-solving, benchmarking, policy deployment, governance, and sustainment artifacts. The pack changes disconnected improvement activity into a managed performance system. It provides a working basis for prioritizing projects, assigning decisions, reviewing evidence, and maintaining gains.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 21-40 of 74 events

Location	Dates	Duration	Mode	Price
Toronto	Week 03, 2027 24 – 28 January 2027	5 Days	Onsite	€12,000
Dubai	Week 04, 2027 25 – 29 January 2027	5 Days	Onsite	€4,500
New York	Week 05, 2027 1 – 5 February 2027	5 Days	Onsite	€12,000
Geneva	Week 05, 2027 7 – 11 February 2027	5 Days	Onsite	€6,200
London	Week 06, 2027 8 – 12 February 2027	5 Days	Onsite	€5,700
Amsterdam	Week 07, 2027 15 – 19 February 2027	5 Days	Onsite	€5,700
Jakarta	Week 08, 2027 22 – 26 February 2027	5 Days	Onsite	€5,700
Cape town	Week 08, 2027 28 February – 4 March 2027	5 Days	Onsite	€4,500
Tokyo	Week 10, 2027 8 – 12 March 2027	5 Days	Onsite	€10,000
Langkawi	Week 10, 2027 14 – 18 March 2027	5 Days	Onsite	€6,000
Sharm El-Sheikh	Week 12, 2027 22 – 26 March 2027	5 Days	Onsite	€4,100
Abu Dhabi	Week 12, 2027 22 – 26 March 2027	5 Days	Onsite	€4,700
Zanzibar	Week 12, 2027 28 March – 1 April 2027	5 Days	Onsite	€5,500
Paris	Week 14, 2027 5 – 9 April 2027	5 Days	Onsite	€5,700
Nice	Week 14, 2027 5 – 9 April 2027	5 Days	Onsite	€5,700
Zoom	Week 15, 2027 12 – 16 April 2027	5 Days	Online	€1,500
Cairo	Week 16, 2027 19 – 23 April 2027	5 Days	Onsite	€4,100
Porto	Week 16, 2027 19 – 23 April 2027	5 Days	Onsite	€5,700
Marbella	Week 16, 2027 25 – 29 April 2027	5 Days	Onsite	€5,700
Frankfurt	Week 18, 2027 3 – 7 May 2027	5 Days	Onsite	€5,700

Frequently asked questions

What does this course cover?

OverviewTQM Management Performance Improvement Training Course is a five-day course for managers, quality professionals, and performance teams who leave with a TQM Management Performance Improvement Pack. The course connects customer focus, leadership commitment, employee involvement, process orientation, evidence-based decisions, and continual improvemen…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

TQM Management Performance Improvement Course