Visitor Journey Simulation Training Course: Master Visitor Experience Design

Master Visitor Experience: Design, Engage, and Enhance Journeys

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Visitor Journey Simulation Training Course: Master Visitor Experience Design

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Course Overview:

This course offers a complete dive into the art and science of visitor experience design. Participants will analyse and map the entire visitor experience from start to finish, enhancing comprehension, enjoyment, and connection to the theme or nature of the site. This course covers critical areas such as visitor journey mapping, enhancing visitor engagement, and implementing hosting etiquette and protocols. It also delves into visitor safety concerns, cultural hosting aspects, and visitor experience mistake-proofing using Poka Yoke. Participants will learn to listen to the voice of the visitor (VOV), identify visitor needs, and create effective visitor experience blueprints. By the end of the course, attendees will have the tools to improve visitor satisfaction and journey enhancement, positioning themselves as specialists in visitor coordination and experience.

Target Audience:

Visitor Experience Specialists
Visitor Coordinators
Customer Service Representatives
Hospitality Professionals
Event Coordinators
Museum and Exhibition Staff
Tourism Industry Professionals

Targeted Organizational Departments:

Customer Service Departments
Hospitality and Tourism Management
Event Planning and Management
Museum and Exhibition Operations
Marketing and Public Relations

Targeted Industries:

Tourism and Travel
Hospitality
Museums and Cultural Institutions
Event Management
Entertainment and Theme Parks

Course Offerings:

By the end of this course, participants will be able to:

Design and map visitor experiences from start to finish.
Implement visitor journey mapping and create effective blueprints.
Enhance visitor engagement and satisfaction during their visit.
Apply hosting etiquette, protocols, and safety measures.
Incorporate cultural aspects into hosting practices.
Utilize mistake-proofing techniques (Poka Yoke) in visitor experiences.
Gather and analyse visitor feedback (VOV) to improve services.
Identify and meet various visitor needs, including emotional, social, and functional requirements.

Training Methodology:

This course utilizes a blend of interactive training methodologies to ensure a thorough understanding of visitor experience concepts. Participants will engage in case studies, group discussions, and hands-on simulations of visitor journey mapping. Interactive sessions will focus on enhancing visitor engagement, applying Poka Yoke techniques, and practicing hosting protocols. Feedback sessions will enable participants to listen to the voice of the visitor (VOV) and report accurate feedback. Real-world scenarios and role-playing exercises will be used to simulate various visitor needs and improve the overall visitor experience.

Course Toolbox:

complete workbooks and manuals
Case study materials
Checklists and templates for hosting protocols
Online resources and reading materials
Feedback and reporting tools

Course Agenda:

Day 1: Introduction to Visitor Experience Design

Topic 1: Overview of Visitor Experience Design
Topic 2: Understanding Visitor Journey Mapping
Topic 3: Creating Visitor Experience Blueprints
Topic 4: Identifying Strengths and Areas for Improvement
Topic 5: Enhancing Visitor Comprehension and Enjoyment
Topic 6: Connection to the Theme or Nature of the Site
Reflection & Review: Key Learnings and Insights from Day 1

Day 2: Advanced Visitor Engagement Techniques

Topic 1: Enhancing Visitor Engagement Levels
Topic 2: Hosting Etiquette and Protocols
Topic 3: Ensuring Hosting Safety Concerns
Topic 4: Cultural Aspects of Hosting Visitors
Topic 5: Walking the Extra Mile in Enhancing Visitor Journey
Topic 6: Visitor Feedback and VOV Reporting
Reflection & Review: Key Learnings and Insights from Day 2

Day 3: Visitor Needs Analysis

Topic 1: Discovering Declared Visitor Needs and Wants
Topic 2: Identifying Undeclared Visitor Needs and Wants
Topic 3: Types of Visitor Needs
Topic 4: Emotional and Social Needs
Topic 5: Empathy and Functional Needs
Topic 6: Information, Control, and Convenience Needs
Reflection & Review: Key Learnings and Insights from Day 3

Day 4: Poka Yoke and Mistake Proofing

Topic 1: Introduction to Poka Yoke in Visitor Experience
Topic 2: Implementing Mistake Proofing Techniques
Topic 3: Practical Applications of Poka Yoke
Topic 4: Ensuring Visitor Satisfaction through Poka Yoke
Topic 5: Continuous Improvement and Feedback Loops
Topic 6: Case Studies and Real-World Examples
Reflection & Review: Key Learnings and Insights from Day 4

Day 5: Practical Applications and Simulation Exercises

Topic 1: Real-World Application of Visitor Experience Design
Topic 2: Visitor Journey Simulation Exercises
Topic 3: Analysing and Improving Visitor Experiences
Topic 4: Creating Action Plans for Visitor Experience Enhancement
Topic 5: Final Assessment and Feedback
Topic 6: Implementing Visitor Experience Insights
Reflection & Review: Key Learnings and Insights from the Course

How This Course is Different from Other Similar Courses:

The course stands out due to its complete and interactive approach to visitor experience design. Unlike other courses, this program provides a deep dive into visitor journey mapping, enhancing engagement, and mistake-proofing with Poka Yoke. The course emphasizes real-world application through simulations and role-playing exercises, ensuring participants can effectively implement what they learn. Additionally, it covers the cultural aspects of hosting and advanced engagement techniques, making it a holistic program tailored for specialists and coordinators in the visitor experience field.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Location	Dates	Duration	Mode	Price
Amsterdam	Week 45, 2025 Nov 3, 2025 - Nov 7, 2025	5 Days	Onsite	€5,700
Milan	Week 45, 2025 Nov 3, 2025 - Nov 7, 2025	5 Days	Onsite	€5,700
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