KPI: Strategic Performance Indicators Training Course

Inspired by: Bernie Smith's KPI Checklists: Develop meaningful, trusted KPIs and reports
KPI: Strategic Performance Indicators Training Course
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Course Overview:

The course is a hands-on, results-driven program. This training demystifies KPI development through structured steps, including KPI trees, stakeholder engagement, dashboard prototyping, and sustainability strategies. Participants will learn how to develop KPIs tailored to organisational goals, avoid common pitfalls, and implement a transparent, data-informed performance management system. Real-world examples, stakeholder communication techniques, and tools such as the RACI matrix and FMEA for KPI risk management are covered.

 

Target Audience:

  • Performance Analysts
  • Business Intelligence Officers
  • Strategy & Planning Managers
  • Operations Managers
  • HR and Finance Professionals
  • Department Heads
  • Continuous Improvement Consultants

 

Targeted Organisational Departments:

  • Strategy and Planning
  • Business Intelligence & Data Analytics
  • HR and Workforce Planning
  • Finance and Risk
  • Operations & Service Delivery
  • Executive and Senior Management

 

Targeted Industries:

  • Financial Services
  • Government & Public Sector
  • Healthcare & Pharma
  • Manufacturing & Supply Chain
  • Telecommunications
  • Utilities & Energy
  • IT and Software Services 

 

Course Offerings:

By the end of this course, participants will be able to:

  • Build KPI trees that align performance indicators with strategic goals
  • Develop meaningful KPIs using shortlisting techniques
  • Create stakeholder-driven KPI systems using RACI and communication plans
  • Prototype dashboards and improve KPI reporting accuracy
  • Use SMED for efficient data collection and apply FMEA to mitigate KPI risk
  • Sustain KPI systems through SLA agreements and business integration
  • Avoid common KPI failures by applying checklist-based methods

 

Training Methodology:

This course utilises adult learning principles, combining interactive theory, application, and peer learning. Each session blends expert-led presentations, live group discussions, case studies, and real-time exercises. analyse data, and map KPI processes. Participants engage in hands-on group activities to build KPI Trees, conduct stakeholder analyses using RACI, and explore methods such as FMEA and SMED to improve KPI collection. Daily reviews and feedback loops reinforce learning outcomes. This blended approach ensures high retention and on-the-job application.

 

Course Toolbox:

Note: Tools are provided as frameworks and insights, not licensed software for requesting licensed software  please contact our team to let them know

  • KPI Tree templates
  • KPI Shortlisting Matrix
  • Communications Planning Checklist
  • FMEA Risk Worksheet
  • RACI Stakeholder Matrix
  • Dashboard Prototyping Examples
  • KPI System Maturity Assessment Guide
  • Real-world case studies 

 

Course Agenda:

Day 1: Strategic Clarity & Objective Alignment

  • Topic 1: Understanding What KPIs Are (Definitions, Purpose, and Relevance)
  • Topic 2: Identifying the Strategic Purpose Behind KPI Development
  • Topic 3: Differentiating Between Mission Statements and Strategic Objectives
  • Topic 4: Evaluating Strategy Fitness Using Checklist Tools
  • Topic 5: Linking KPIs to Vision and Core Business Goals
  • Topic 6: Common Pitfalls of Misaligned KPIs
  • Reflection & Review: Assess your own organization’s strategy readiness for KPI deployment

 

Day 2: Stakeholder Engagement & KPI Tree Development

  • Topic 1: Stakeholder Mapping and the RACI Matrix Approach
  • Topic 2: Building a Communications Plan for KPI Rollout
  • Topic 3: Running Effective Stakeholder Interviews and Workshops
  • Topic 4: Visual Communication Principles (Tufte & Few)
  • Topic 5: Designing and Facilitating Effective KPI Tree Workshops
  • Topic 6: Linking KPIs to Tactical and Operational Metrics via KPI Trees
  • Reflection & Review: Stakeholder dynamics and longlist creation using KPI Trees

 

Day 3: Shortlisting and Defining Effective KPIs

  • Topic 1: Using the Importance vs. Availability Matrix to Prioritize KPIs
  • Topic 2: Facilitating KPI Shortlisting Sessions with Teams
  • Topic 3: Documenting KPI Definitions and Ownership
  • Topic 4: Managing Risk of Data Inaccuracy and Political Interference
  • Topic 5: Aligning Measures to Objectives with Logical Frameworks
  • Topic 6: Data-Driven Decision Making and Metric Validity Checks
  • Reflection & Review: Create and evaluate a KPI shortlist with real-world application

 

Day 4: Dashboard Prototyping and System Integration

  • Topic 1: Prototyping KPI Dashboards and Report Templates
  • Topic 2: Evaluating Tools for Dashboard Visualization (Excel, Mind Maps, Wire Trees)
  • Topic 3: Visual Clarity vs. Data Density: How to Design Usable Reports
  • Topic 4: Linking Dashboards to Stakeholder Expectations and SLA
  • Topic 5: Validating Prototype Dashboards Through User Testing
  • Topic 6: Creating KPI System Maps for Data Collection and Reporting Flow
  • Reflection & Review: Build and critique a dashboard prototype and reporting model

 

Day 5: Sustaining, Reviewing, and Improving KPI Systems

  • Topic 1: Implementing SLAs for KPI Reporting and Review
  • Topic 2: Data Collection Optimization Using SMED and Lean Methods
  • Topic 3: Applying FMEA to KPI Risk Management
  • Topic 4: Root Cause Analysis and the KPI Improvement Cycle
  • Topic 5: KPI Governance: Ownership, Maintenance, and Handovers
  • Topic 6: Monitoring KPI System Health Over Time
  • Reflection & Review: Final workshop on KPI lifecycle sustainability and action planning

 

FAQ:

What specific qualifications or prerequisites are needed for participants before enrolling in the course?

Participants should have at least 2–3 years of experience in business operations, analytics, or management. Familiarity with data-driven decision-making is helpful but not required.

How long is each day's session, and is there a total number of hours required for the entire course?

Each day's session is generally structured to last around 4-5 hours, with breaks and interactive activities included. The total course duration spans five days, approximately 20-25 hours of instruction.

How does the Importance vs. Availability Matrix help in KPI shortlisting?

The matrix allows teams to visually prioritize KPIs based on their business value (importance) and ease of access to reliable data (availability). This ensures effort is focused on feasible and high-impact KPIs.

 

How This Course is Different from Other KPI Courses:

This course stands apart from traditional programs by utilising the Results-Oriented KPI System (ROKS) framework, developed by Bernie Smith in "KPI Checklists." It combines structured checklists, hands-on stakeholder engagement, and data risk mitigation through FMEA, alongside SMED for streamlining processes.

Emphasising the creation of sustainable systems and the avoidance of common pitfalls, participants will learn to apply KPI development across departments. With practical templates, real business cases, and workshop-style sessions, this course focuses on actionable methods that address real-world challenges.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Image Location Dates Duration Mode Price Actions
Abu Dhabi Abu Dhabi Week 40, 2026
28 September – 2 October 2026 		5 Days Onsite €4,500
Muscat Muscat Week 40, 2026
4 – 8 October 2026 		5 Days Onsite €5,700
Seoul Seoul Week 44, 2026
26 – 30 October 2026 		5 Days Onsite €10,000
Dubai Dubai Week 46, 2026
9 – 13 November 2026 		5 Days Onsite €4,500
Vienna Vienna Week 46, 2026
9 – 13 November 2026 		5 Days Onsite €5,700
Abu Dhabi Abu Dhabi Week 48, 2026
23 – 27 November 2026 		5 Days Onsite €4,500
Cape town Cape town Week 51, 2026
20 – 24 December 2026 		5 Days Onsite €6,000
Istanbul Istanbul Week 53, 2026
28 December 2026 – 1 January 2027 		5 Days Onsite €4,500
Rome Rome Week 01, 2027
4 – 8 January 2027 		5 Days Onsite €5,700
Tokyo Tokyo Week 02, 2027
11 – 15 January 2027 		5 Days Onsite €10,000
Kuwait Kuwait Week 02, 2027
17 – 21 January 2027 		5 Days Onsite €5,500
Amsterdam Amsterdam Week 04, 2027
25 – 29 January 2027 		5 Days Onsite €5,700
Athens Athens Week 04, 2027
25 – 29 January 2027 		5 Days Onsite €6,700
Barcelona Barcelona Week 05, 2027
1 – 5 February 2027 		5 Days Onsite €5,700
Zoom Zoom Week 06, 2027
8 – 12 February 2027 		5 Days Online €1,500
Manama Manama Week 06, 2027
14 – 18 February 2027 		5 Days Onsite €4,700
Casablanca Casablanca Week 07, 2027
15 – 19 February 2027 		5 Days Onsite €4,100
Kuala Lumpur Kuala Lumpur Week 08, 2027
22 – 26 February 2027 		5 Days Onsite €5,200
Dubai Dubai Week 09, 2027
1 – 5 March 2027 		5 Days Onsite €4,500
Muscat Muscat Week 09, 2027
7 – 11 March 2027 		5 Days Onsite €5,700

Frequently asked questions

What does this course cover?

Course Overview:The course is a hands-on, results-driven program. This training demystifies KPI development through structured steps, including KPI trees, stakeholder engagement, dashboard prototyping, and sustainability strategies. Participants will learn how to develop KPIs tailored to organisational goals, avoid common pitfalls, and implement a transpa…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

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