Card Payments Operations and Controls Course

Name: Card Payments Operations and Controls Training Course
Availability: InStock

Trace card transactions, manage issuing and acquiring handoffs, reconcile settlement, resolve disputes, and strengthen payment operations.

Card Payments Operations and Controls Course

At a glance

Duration: 1 Week
Format: Classroom
Cities: Muscat, Dubai, Accra, Vienna, Milan, Lagos and more
Next session: 25 – 29 October 2026, Muscat
Average fee: 5,750 €

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Card Payments Operations and Controls Training Course

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Overview

Card Payments Operations and Controls Training Course is a one-week intermediate course for card operations, payment product, merchant services, finance operations, and supervisory teams, who leave with a Card Payment Operations Control Pack. Participants trace issuing and acquiring roles through authorization, clearing and settlement, merchant services, interchange, reconciliation, chargebacks and disputes, payment tokenisation, digital wallets, contactless payments, fraud controls, and incident handling. Agile Leaders Training Center develops card payments operations capability.

Who Should Attend

Teams responsible for card authorization, clearing, settlement, and reconciliation
Teams responsible for issuing, acquiring, processing, and merchant-service operations
Teams responsible for disputes, chargebacks, fraud controls, and evidence
Teams responsible for tokenized, wallet, contactless, and remote payment journeys
Teams responsible for payment incidents, service measures, and operational controls

The course assumes participants already work with payment transactions or operational reports, and it leaves software development, terminal penetration testing, banking foundations, and certification preparation outside its scope.

Departments and Industries

The course supports departments and industries that issue, accept, process, reconcile, or service card payments.

Card operations, payment products, finance operations, and risk controls
Banks, payment processors, merchant acquirers, and service providers
Retail, e-commerce, hospitality, and transportation businesses
Telecommunications, technology, healthcare, and subscription services
Customer operations, dispute teams, treasury, and merchant services

Learning Objectives

By the end of this course, participants will be able to:

Analyze card ecosystem roles and transaction messages
Map authorization, clearing, settlement, and reconciliation flows
Apply merchant, dispute, token, and fraud control procedures
Diagnose chargebacks, settlement breaks, and operational incidents
Use service measures to prioritize corrective actions
Build a Card Payment Operations Control Pack

Course Agenda

Day 1: Card Ecosystem and Transaction Flow

Issuer, Acquirer, Processor and Merchant Role Map
Card Product and Payment Journey Matrix
Authorization Message and Decision Flow
Transaction Status and Exception Code Register
Payment Operations Responsibility Matrix

Day 2: Clearing, Settlement and Reconciliation

Clearing File and Presentment Process Map
Settlement Position and Funding Schedule
Interchange and Fee Component Worksheet
Transaction-to-Ledger Reconciliation Matrix
Settlement Break Investigation Log

Day 3: Merchant, Dispute and Chargeback Operations

Merchant Onboarding and Acceptance Control Checklist
Dispute Intake and Case Classification Guide
Chargeback Lifecycle and Evidence Map
Representment Decision and Document Checklist
Dispute Root-Cause and Prevention Register

Day 4: Digital Payments, Risk and Service Control

EMV Payment Tokenisation Role and Data Map
Contactless, Wallet and Remote Payment Journey Comparison
PCI DSS Payment Data Responsibility Matrix
Fraud Alert and Operational Incident Escalation Playbook
Payment Service and Control Indicator Scorecard

Day 5: Card Payment Operations Practice

Exercise: Trace Authorization and Clearing Exceptions
Exercise: Reconcile Settlement and Interchange Differences
Exercise: Assess Dispute Evidence and Chargeback Response
Exercise: Prioritize Token, Fraud and Incident Controls
Capstone Exercise: Card Payment Operations Control Pack

Practical Exercises

The course uses suggested activities that connect transaction flow, evidence, reconciliation, service, and control decisions.

Suggested activity: trace an e-commerce authorization through clearing and settlement
Suggested activity: reconcile merchant funding and fee differences for a retail chain
Suggested activity: classify a disputed transaction and assemble response evidence for a subscription service
Suggested activity: prepare an incident escalation and control scorecard for wallet payments

FAQs

Who suits card payments operations and controls training?

Card operations, payment product, merchant services, finance operations, control, and supervisory teams suit the training. Participants should already work with payment transactions, cases, reconciliations, or operating reports.

How do card payments operations differ from payment cybersecurity training?

Card payments operations focuses on transaction lifecycles, roles, settlement, reconciliation, disputes, service, and operating controls. Payment cybersecurity training focuses on technical threats, system defenses, testing, and security engineering.

How do authorization, clearing, and settlement differ in card payments?

Authorization evaluates a transaction request, clearing exchanges and presents transaction records, and settlement transfers net financial positions. Operations teams track each stage and investigate breaks between them.

How do chargebacks and payment disputes move through card operations?

Payment disputes move from cardholder query and issuer review to merchant notification, evidence collection, response, and outcome. A chargeback reverses funds when the case results in a payment reversal.

Why is payment tokenisation used in digital card payments?

Payment tokenisation replaces a primary account number with a constrained alternative value for a defined merchant, device, or payment scenario, reducing the usefulness of compromised payment data.

Conclusion

Participants take back a Card Payment Operations Control Pack containing role maps, transaction flows, settlement schedules, reconciliation tools, dispute checklists, token views, incident playbooks, and service measures. The pack links transaction stages with owners, evidence, exceptions, and controls. Teams can use it to investigate breaks, coordinate responses, and improve payment operations.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 61-75 of 75 events

Location	Dates	Duration	Mode	Price
Dubai	Week 35, 2027 30 August – 3 September 2027	1 Week	Onsite	€4,500
Amsterdam	Week 36, 2027 6 – 10 September 2027	1 Week	Onsite	€5,700
Baku	Week 36, 2027 6 – 10 September 2027	1 Week	Onsite	€5,000
San Diego	Week 37, 2027 13 – 17 September 2027	1 Week	Onsite	€14,000
Kuala Lumpur	Week 38, 2027 20 – 24 September 2027	1 Week	Onsite	€5,200
New York	Week 38, 2027 20 – 24 September 2027	1 Week	Onsite	€12,000
Amman	Week 38, 2027 26 – 30 September 2027	1 Week	Onsite	€4,100
Tokyo	Week 39, 2027 27 September – 1 October 2027	1 Week	Onsite	€10,000
Manama	Week 39, 2027 3 – 7 October 2027	1 Week	Onsite	€4,700
Rome	Week 40, 2027 4 – 8 October 2027	1 Week	Onsite	€5,700
Langkawi	Week 40, 2027 10 – 14 October 2027	1 Week	Onsite	€6,000
Toronto	Week 41, 2027 17 – 21 October 2027	1 Week	Onsite	€12,000
London	Week 42, 2027 18 – 22 October 2027	1 Week	Onsite	€5,700
Tbilisi	Week 43, 2027 25 – 29 October 2027	1 Week	Onsite	€5,000
Abu Dhabi	Week 43, 2027 25 – 29 October 2027	1 Week	Onsite	€4,700

Frequently asked questions

What does this course cover?

OverviewCard Payments Operations and Controls Training Course is a one-week intermediate course for card operations, payment product, merchant services, finance operations, and supervisory teams, who leave with a Card Payment Operations Control Pack. Participants trace issuing and acquiring roles through authorization, clearing and settlement, merchant se…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

Card Payments Operations and Controls Course