Consultative Telephone Sales and Engagement Course

Name: Consultative Telephone Sales and Customer Engagement Training Course
Availability: InStock

Build structured sales calls that uncover needs, connect value, diagnose objections, sustain engagement, and secure clear next steps.

Consultative Telephone Sales and Engagement Course

At a glance

Duration: 5 days
Format: Classroom
Cities: Sharm El-Sheikh, Amsterdam, Tokyo, Marbella, Dubai, Montreux and more
Next session: 12 – 16 October 2026, Sharm El-Sheikh
Average fee: 5,800 €

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Consultative Telephone Sales and Customer Engagement Training Course

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Overview

Consultative Telephone Sales and Customer Engagement Training Course is a five-day professional course for inside sales representatives, account coordinators, business development staff, customer advisers, and telephone-based sellers who leave with a Consultative Sales Call Playbook. Participants prepare calls, open with purpose, build voice-based rapport, discover needs, connect value, diagnose objections, recognize engagement signals, secure next steps, and review follow-up. The course uses business services, technology, healthcare, and property scenarios. Agile Leaders Training Center develops consultative telephone sales and customer engagement.

Who Should Attend

Staff responsible for outbound prospect and customer calls
Teams responsible for inbound sales conversations and qualification
Professionals responsible for discovery, value explanation, and objections
Account support staff responsible for next steps and follow-up
Supervisors responsible for reviewing telephone sales conversations

The course assumes participants conduct or support telephone sales conversations and leaves out general customer service, telephone etiquette, contact-center management, field sales, cold-email outreach, and broad negotiation training.

Departments and Industries

The course supports departments and industries where voice conversations develop sales opportunities and customer commitment.

Inside sales and business development teams
Technology and professional-service providers
Healthcare services and appointment-based businesses
Property and facilities service companies
Education and training providers

Learning Objectives

By the end of this course, participants will be able to:

Apply a preparation and purposeful-opening routine
Use voice-based rapport and active listening
Analyze needs through sequenced discovery questions
Build value statements from customer priorities
Diagnose objections and sustain engagement
Evaluate commitments, follow-up, and call quality

Course Agenda

Day 1: Call Preparation and Opening

Sales Call Objective and Customer Context Sheet
Purposeful Opening Statement Builder
Voice Tone, Pace, and Rapport Guide
Consent and Relevance Opening Check
Call Agenda and Transition Map

Day 2: Discovery and Engagement

Customer Need Discovery Question Funnel
Active Listening and Signal Capture Grid
Problem, Impact, and Priority Note Frame
Engagement Signal Recognition Checklist
Discovery Summary Confirmation Loop

Day 3: Value and Objections

Need-to-Value Connection Canvas
Benefit and Evidence Statement Pattern
Objection Diagnosis Question Tree
Concern Acknowledgement and Response Frame
Value Conversation Re-Engagement Route

Day 4: Commitment and Follow-Up

Customer Commitment Readiness Check
Next-Step Ask and Choice Structure
Action Owner and Timing Confirmation Record
Telephone Sales Follow-Up Plan
Sales Call Review Scorecard

Day 5: Telephone Sales Practice

Exercise: Prepare and Open a Relevant Sales Call
Exercise: Discover Needs and Confirm Priorities
Exercise: Connect Value and Diagnose an Objection
Exercise: Secure a Next Step and Plan Follow-Up
Capstone: Consultative Sales Call Playbook

Practical Exercises

The course uses suggested activities based on telephone sales in business services, technology, healthcare, and property.

Suggested activity: prepare a customer context sheet and deliver a purposeful opening with a relevance check.
Suggested activity: use a question funnel, capture engagement signals, and confirm the customer's priorities.
Suggested activity: connect an identified need to value and diagnose the concern behind an objection.
Suggested activity: secure a specific next step, document ownership, and review the call with a scorecard.

FAQs

Who suits consultative telephone sales and customer engagement training, and what does it assume?

Inside-sales staff, business-development teams, account coordinators, customer advisers, and telephone-based sellers suit the training; it assumes responsibility for sales conversations or their follow-up.

How does consultative telephone sales differ from general telephone etiquette training?

Consultative telephone sales focuses on customer context, discovery, value, objections, engagement, commitments, and follow-up rather than courtesy, call routing, holds, transfers, or message taking.

What discovery questions improve customer engagement in telephone sales?

Effective discovery questions explore the current situation, desired result, problem, impact, priority, decision criteria, constraints, and willingness to take a next step.

How should telephone sellers respond to customer objections?

Telephone sellers should acknowledge the concern, ask diagnostic questions, verify its cause, connect the response to the customer's priorities, check whether the concern is resolved, and avoid arguing.

How should a consultative telephone sales call end?

A consultative sales call should end with a summarized need, agreed value, explicit next step, named action owner, timing, follow-up channel, and confirmation from the customer.

Conclusion

Participants take back a Consultative Sales Call Playbook containing preparation sheets, opening builders, discovery funnels, signal grids, value canvases, objection trees, commitment checks, follow-up plans, and review scorecards. It changes product-led calls into customer-centered conversations with verified needs and explicit next steps. The playbook supports consistent engagement, accountable follow-up, and evidence-based call improvement.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 61-74 of 74 events

Location	Dates	Duration	Mode	Price
Lisbon	Week 31, 2027 2 – 6 August 2027	5 Days	Onsite	€5,700
Milan	Week 32, 2027 9 – 13 August 2027	5 Days	Onsite	€5,700
Jakarta	Week 33, 2027 16 – 20 August 2027	5 Days	Onsite	€5,700
Muscat	Week 33, 2027 22 – 26 August 2027	5 Days	Onsite	€5,700
London	Week 34, 2027 23 – 27 August 2027	5 Days	Onsite	€5,700
Cape town	Week 34, 2027 29 August – 2 September 2027	5 Days	Onsite	€4,500
Kuwait	Week 35, 2027 5 – 9 September 2027	5 Days	Onsite	€5,500
Dubai	Week 36, 2027 6 – 10 September 2027	5 Days	Onsite	€4,500
Seoul	Week 37, 2027 13 – 17 September 2027	5 Days	Onsite	€10,000
Doha	Week 37, 2027 19 – 23 September 2027	5 Days	Onsite	€5,500
Cairo	Week 39, 2027 27 September – 1 October 2027	5 Days	Onsite	€4,100
Rome	Week 39, 2027 27 September – 1 October 2027	5 Days	Onsite	€5,700
Paris	Week 40, 2027 4 – 8 October 2027	5 Days	Onsite	€5,700
Istanbul	Week 41, 2027 11 – 15 October 2027	5 Days	Onsite	€4,500

Frequently asked questions

What does this course cover?

OverviewConsultative Telephone Sales and Customer Engagement Training Course is a five-day professional course for inside sales representatives, account coordinators, business development staff, customer advisers, and telephone-based sellers who leave with a Consultative Sales Call Playbook. Participants prepare calls, open with purpose, build voice-based…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

Consultative Telephone Sales and Engagement Course