This training course is designed to take your organization from a product-focused mindset to a customer-centric service model. Also, you'll explore customer communication strategy, customer communication plan, and how to use customer communication tools effectively. We'll also focus on quality assurance and quality control, poka yoke, and the quality improvement cycle. This training program is unique as it combines key concepts from both the Balanced Scorecard training and the CRM course, giving a holistic customer centric approach.
Participants will:
Our training methodology involves:
Participants will be provided with:
Our course integrates different aspects like customer communication strategy, CRM, Balanced Scorecard, and customer centric culture into one comprehensive course. This holistic approach helps participants understand how these elements work together to enhance the customer experience. The course's strength lies in its practical, hands-on approach, providing real-life examples and case studies for a more engaging learning experience.
credits: 5 credit per day
Course Mode: full-time
Provider: Agile Leaders Training Center
Amsterdam 2024-07-08
Manama 2024-07-21
London 2024-07-22
Milan 2024-07-22
Madrid 2024-08-05
Sharm El-Sheikh 2024-08-05
Casablanca 2024-08-12
Kuala Lumpur 2024-08-26
Rome 2024-08-26
London 2024-09-02
Manama 2024-09-08
Kuala Lumpur 2024-09-23
Paris 2024-09-30
Dubai 2024-10-07
Casablanca 2024-10-07
Istanbul 2024-10-07
Zoom 2024-10-07
Tbilisi 2024-10-07
Dubai 2024-10-14
Cairo 2024-10-14