Facilities Operations Excellence and Quality Course

Name: Facilities Operations Excellence and Service Quality Course
Availability: InStock

Improve facilities services through process control, standard work, service measures, supplier quality, problem solving, and improvement.

Facilities Operations Excellence and Quality Course

At a glance

Duration: 1 Week
Format: Classroom
Cities: Tashkent, Amsterdam, Lisbon, Frankfurt, Zanzibar, Manama and more
Next session: 25 – 29 October 2026, Tashkent
Average fee: 5,750 €

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Facilities Operations Excellence and Service Quality Course

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Overview

Facilities Operations Excellence and Service Quality Course is a one-week advanced course for facilities leaders, quality teams, service managers, maintenance coordinators, and contract managers, who leave with a Facilities Continuous Improvement Plan. The course connects the facilities service operating model, customer requirements, FM process and standard work, service levels and performance measures, supplier quality, audits, root cause, corrective action, visual control, and improvement. Agile Leaders Training Center develops practical capability in facilities operations excellence and service quality.

Who Should Attend

Leaders responsible for facilities service strategy, operating models, and performance
Teams mapping and controlling workplace, property, and support-service processes
Personnel managing maintenance interfaces, service requests, and work-order flow
Functions governing contracts, suppliers, service levels, audits, and customer feedback
Improvement teams responsible for variation, waste, root cause, and corrective action

The course assumes participants already manage facilities services, quality, maintenance, suppliers, contracts, or performance and leaves out entry-level facilities administration and certification-auditor qualification.

Departments and Industries

The course supports departments and sectors that rely on consistent workplace, property, asset, and support services.

Facilities and workplace management
Property, real estate, and community operations
Maintenance, engineering, and asset services
Healthcare, education, hospitality, and public facilities
Manufacturing, logistics, and corporate campuses
Procurement, contract management, and outsourced service providers

Learning Objectives

By the end of this course, participants will be able to:

Analyze facilities demand, customer requirements, service risks, and process ownership
Build process maps, standard work, visual controls, and handoff rules
Apply service-level, KPI, variation, waste, and supplier-quality methods
Evaluate audits, nonconformities, root causes, and corrective actions
Use maintenance and service evidence to prioritize improvement opportunities
Prioritize a facilities improvement portfolio with accountable measures

Course Agenda

Day 1: Facilities Service Quality and Operating Model

Facilities Service Operating Model Canvas
Customer Requirement and Critical-to-Quality Matrix
ISO 41001:2018 Facilities Management System Map
Service Quality Objectives and Ownership Charter
Facilities Service Risk and Control Register

Day 2: Process Flow and Standard Work

Facilities Process Architecture and SIPOC Map
Service Request Value-Stream Analysis
Standard Work and Handoff Control Sheet
Visual Management and Daily Control Board
Demand, Capacity, and Backlog Balance Model

Day 3: Service Levels and Performance Control

Service-Level Agreement and Measure Tree
Facilities KPI Definition and Data-Quality Sheet
Variation, Waste, and Failure-Cost Analysis
Supplier Quality and Performance Scorecard
Customer Feedback and Service-Recovery Loop

Day 4: Assurance and Continuous Improvement

Facilities Service Audit and Evidence Checklist
Nonconformity and Corrective-Action Workflow
Root-Cause Analysis and Cause-Validation Record
Maintenance and Service Interface Control Map
PDCA Improvement Portfolio and Benefits Tracker

Day 5: Facilities Excellence Simulation

Exercise: Customer Requirement and Process Risk Review
Exercise: Workflow, Standard Work, and Capacity Diagnosis
Exercise: SLA, Supplier, and Performance Tradeoff
Exercise: Root Cause and Corrective-Action Decision
Capstone Exercise: Facilities Continuous Improvement Plan

Practical Exercises

The course uses suggested activities that connect facilities decisions with customer, process, supplier, maintenance, and performance evidence.

Suggested activity: map a service request from demand through completion and feedback
Suggested activity: diagnose variation and waste using work-order and service-level evidence
Suggested activity: test a corrective action against a verified root cause
Suggested activity: assemble a Facilities Continuous Improvement Plan

FAQs

Who suits facilities operations excellence and service quality training?

Facilities operations excellence and service quality training suits experienced personnel responsible for facilities services, quality, maintenance, contracts, suppliers, service levels, customer feedback, or performance. It assumes practical responsibility for service delivery or improvement.

How does facilities operations excellence differ from general facilities management?

Facilities operations excellence concentrates on process flow, standard work, service measures, variation, waste, supplier quality, problem solving, and sustained improvement. General facilities management covers a wider range of strategic, technical, financial, people, asset, and workplace responsibilities.

What belongs in a facilities service-level agreement?

A facilities service-level agreement should define service scope, demand channels, priorities, response and resolution measures, availability, quality criteria, exclusions, customer responsibilities, supplier obligations, evidence, escalation, reporting, review, and change control.

How should facilities teams conduct root-cause analysis?

Facilities teams should define the failure, protect service continuity, collect process and asset evidence, distinguish symptoms from causes, test causal links, select actions, assign owners, verify effectiveness, and update standard work and controls.

Which measures support facilities operations excellence?

Facilities operations measures should connect demand, response, resolution, repeat work, backlog, availability, preventive work, failures, service quality, complaints, supplier results, audit findings, costs, safety, resource use, corrective-action closure, and improvement benefits to decisions.

Conclusion

Participants leave with a Facilities Continuous Improvement Plan connecting service demand, processes, standard work, measures, suppliers, maintenance, audits, root cause, corrective action, and benefits. The plan replaces isolated fixes with controlled learning cycles. It gives facilities teams a practical basis for reliable service, accountable improvement, and performance review.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 21-40 of 75 events

Location	Dates	Duration	Mode	Price
Cairo	Week 08, 2027 22 – 26 February 2027	1 Week	Onsite	€4,100
Berlin	Week 08, 2027 22 – 26 February 2027	1 Week	Onsite	€5,700
Amman	Week 08, 2027 28 February – 4 March 2027	1 Week	Onsite	€4,100
Dubai	Week 09, 2027 1 – 5 March 2027	1 Week	Onsite	€4,500
Langkawi	Week 09, 2027 7 – 11 March 2027	1 Week	Onsite	€6,000
Toronto	Week 10, 2027 14 – 18 March 2027	1 Week	Onsite	€12,000
Madrid	Week 11, 2027 15 – 19 March 2027	1 Week	Onsite	€5,700
Bali	Week 11, 2027 21 – 25 March 2027	1 Week	Onsite	€5,700
Montreux	Week 13, 2027 29 March – 2 April 2027	1 Week	Onsite	€7,500
Paris	Week 14, 2027 5 – 9 April 2027	1 Week	Onsite	€5,700
Seoul	Week 14, 2027 5 – 9 April 2027	1 Week	Onsite	€10,000
London	Week 15, 2027 12 – 16 April 2027	1 Week	Onsite	€5,700
Baku	Week 15, 2027 12 – 16 April 2027	1 Week	Onsite	€5,000
Muscat	Week 15, 2027 18 – 22 April 2027	1 Week	Onsite	€5,700
Vienna	Week 17, 2027 26 – 30 April 2027	1 Week	Onsite	€5,700
Tokyo	Week 18, 2027 3 – 7 May 2027	1 Week	Onsite	€10,000
Istanbul	Week 19, 2027 10 – 14 May 2027	1 Week	Onsite	€4,500
Abu Dhabi	Week 19, 2027 10 – 14 May 2027	1 Week	Onsite	€4,700
Geneva	Week 19, 2027 16 – 20 May 2027	1 Week	Onsite	€6,200
Dubai	Week 21, 2027 24 – 28 May 2027	1 Week	Onsite	€4,500

Frequently asked questions

What does this course cover?

OverviewFacilities Operations Excellence and Service Quality Course is a one-week advanced course for facilities leaders, quality teams, service managers, maintenance coordinators, and contract managers, who leave with a Facilities Continuous Improvement Plan. The course connects the facilities service operating model, customer requirements, FM process an…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

Facilities Operations Excellence and Quality Course