Facilities Operations Excellence and Quality Course

Name: Facilities Operations Excellence and Service Quality Course
Availability: InStock

Improve facilities services through process control, standard work, service measures, supplier quality, problem solving, and improvement.

Facilities Operations Excellence and Quality Course

At a glance

Duration: 1 Week
Format: Classroom
Cities: Tashkent, Amsterdam, Lisbon, Frankfurt, Zanzibar, Manama and more
Next session: 25 – 29 October 2026, Tashkent
Average fee: 5,750 €

Home
Our Categories
Facilities Operations Excellence and Service Quality Course

Download Brochure (PDF) Print PDF

Overview

Facilities Operations Excellence and Service Quality Course is a one-week advanced course for facilities leaders, quality teams, service managers, maintenance coordinators, and contract managers, who leave with a Facilities Continuous Improvement Plan. The course connects the facilities service operating model, customer requirements, FM process and standard work, service levels and performance measures, supplier quality, audits, root cause, corrective action, visual control, and improvement. Agile Leaders Training Center develops practical capability in facilities operations excellence and service quality.

Who Should Attend

Leaders responsible for facilities service strategy, operating models, and performance
Teams mapping and controlling workplace, property, and support-service processes
Personnel managing maintenance interfaces, service requests, and work-order flow
Functions governing contracts, suppliers, service levels, audits, and customer feedback
Improvement teams responsible for variation, waste, root cause, and corrective action

The course assumes participants already manage facilities services, quality, maintenance, suppliers, contracts, or performance and leaves out entry-level facilities administration and certification-auditor qualification.

Departments and Industries

The course supports departments and sectors that rely on consistent workplace, property, asset, and support services.

Facilities and workplace management
Property, real estate, and community operations
Maintenance, engineering, and asset services
Healthcare, education, hospitality, and public facilities
Manufacturing, logistics, and corporate campuses
Procurement, contract management, and outsourced service providers

Learning Objectives

By the end of this course, participants will be able to:

Analyze facilities demand, customer requirements, service risks, and process ownership
Build process maps, standard work, visual controls, and handoff rules
Apply service-level, KPI, variation, waste, and supplier-quality methods
Evaluate audits, nonconformities, root causes, and corrective actions
Use maintenance and service evidence to prioritize improvement opportunities
Prioritize a facilities improvement portfolio with accountable measures

Course Agenda

Day 1: Facilities Service Quality and Operating Model

Facilities Service Operating Model Canvas
Customer Requirement and Critical-to-Quality Matrix
ISO 41001:2018 Facilities Management System Map
Service Quality Objectives and Ownership Charter
Facilities Service Risk and Control Register

Day 2: Process Flow and Standard Work

Facilities Process Architecture and SIPOC Map
Service Request Value-Stream Analysis
Standard Work and Handoff Control Sheet
Visual Management and Daily Control Board
Demand, Capacity, and Backlog Balance Model

Day 3: Service Levels and Performance Control

Service-Level Agreement and Measure Tree
Facilities KPI Definition and Data-Quality Sheet
Variation, Waste, and Failure-Cost Analysis
Supplier Quality and Performance Scorecard
Customer Feedback and Service-Recovery Loop

Day 4: Assurance and Continuous Improvement

Facilities Service Audit and Evidence Checklist
Nonconformity and Corrective-Action Workflow
Root-Cause Analysis and Cause-Validation Record
Maintenance and Service Interface Control Map
PDCA Improvement Portfolio and Benefits Tracker

Day 5: Facilities Excellence Simulation

Exercise: Customer Requirement and Process Risk Review
Exercise: Workflow, Standard Work, and Capacity Diagnosis
Exercise: SLA, Supplier, and Performance Tradeoff
Exercise: Root Cause and Corrective-Action Decision
Capstone Exercise: Facilities Continuous Improvement Plan

Practical Exercises

The course uses suggested activities that connect facilities decisions with customer, process, supplier, maintenance, and performance evidence.

Suggested activity: map a service request from demand through completion and feedback
Suggested activity: diagnose variation and waste using work-order and service-level evidence
Suggested activity: test a corrective action against a verified root cause
Suggested activity: assemble a Facilities Continuous Improvement Plan

FAQs

Who suits facilities operations excellence and service quality training?

Facilities operations excellence and service quality training suits experienced personnel responsible for facilities services, quality, maintenance, contracts, suppliers, service levels, customer feedback, or performance. It assumes practical responsibility for service delivery or improvement.

How does facilities operations excellence differ from general facilities management?

Facilities operations excellence concentrates on process flow, standard work, service measures, variation, waste, supplier quality, problem solving, and sustained improvement. General facilities management covers a wider range of strategic, technical, financial, people, asset, and workplace responsibilities.

What belongs in a facilities service-level agreement?

A facilities service-level agreement should define service scope, demand channels, priorities, response and resolution measures, availability, quality criteria, exclusions, customer responsibilities, supplier obligations, evidence, escalation, reporting, review, and change control.

How should facilities teams conduct root-cause analysis?

Facilities teams should define the failure, protect service continuity, collect process and asset evidence, distinguish symptoms from causes, test causal links, select actions, assign owners, verify effectiveness, and update standard work and controls.

Which measures support facilities operations excellence?

Facilities operations measures should connect demand, response, resolution, repeat work, backlog, availability, preventive work, failures, service quality, complaints, supplier results, audit findings, costs, safety, resource use, corrective-action closure, and improvement benefits to decisions.

Conclusion

Participants leave with a Facilities Continuous Improvement Plan connecting service demand, processes, standard work, measures, suppliers, maintenance, audits, root cause, corrective action, and benefits. The plan replaces isolated fixes with controlled learning cycles. It gives facilities teams a practical basis for reliable service, accountable improvement, and performance review.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

Download Brochure (PDF) Print PDF

Showing 41-60 of 75 events

Location	Dates	Duration	Mode	Price
Rome	Week 21, 2027 24 – 28 May 2027	1 Week	Onsite	€5,700
Kuwait	Week 21, 2027 30 May – 3 June 2027	1 Week	Onsite	€5,500
Lagos	Week 22, 2027 6 – 10 June 2027	1 Week	Onsite	€4,100
Barcelona	Week 23, 2027 7 – 11 June 2027	1 Week	Onsite	€5,700
San Diego	Week 23, 2027 7 – 11 June 2027	1 Week	Onsite	€14,000
Nairobi	Week 23, 2027 13 – 17 June 2027	1 Week	Onsite	€4,500
Cairo	Week 25, 2027 21 – 25 June 2027	1 Week	Onsite	€4,100
Milan	Week 25, 2027 21 – 25 June 2027	1 Week	Onsite	€5,700
Doha	Week 25, 2027 27 June – 1 July 2027	1 Week	Onsite	€5,500
Kuala Lumpur	Week 26, 2027 28 June – 2 July 2027	1 Week	Onsite	€5,200
Athens	Week 27, 2027 5 – 9 July 2027	1 Week	Onsite	€6,700
Johannesburg	Week 27, 2027 11 – 15 July 2027	1 Week	Onsite	€4,500
London	Week 29, 2027 19 – 23 July 2027	1 Week	Onsite	€5,700
Madrid	Week 29, 2027 19 – 23 July 2027	1 Week	Onsite	€5,700
Manama	Week 29, 2027 25 – 29 July 2027	1 Week	Onsite	€4,700
Paris	Week 31, 2027 2 – 6 August 2027	1 Week	Onsite	€5,700
Abu Dhabi	Week 31, 2027 2 – 6 August 2027	1 Week	Onsite	€4,700
Porto	Week 32, 2027 9 – 13 August 2027	1 Week	Onsite	€5,700
Sharm El-Sheikh	Week 33, 2027 16 – 20 August 2027	1 Week	Onsite	€4,100
Amsterdam	Week 33, 2027 16 – 20 August 2027	1 Week	Onsite	€5,700

Frequently asked questions

What does this course cover?

OverviewFacilities Operations Excellence and Service Quality Course is a one-week advanced course for facilities leaders, quality teams, service managers, maintenance coordinators, and contract managers, who leave with a Facilities Continuous Improvement Plan. The course connects the facilities service operating model, customer requirements, FM process an…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

Facilities Operations Excellence and Quality Course