Customer Relationship Management Training Course

Name: From Good To Great: Achieving Excellence In Customer Relationship Management
Availability: InStock

Strategies for Excellence: A Comprehensive Customer Relations Training Course

Customer Relationship Management Training Course

At a glance

Duration: 5 days
Format: Classroom
Cities: Dubai, London, Vienna, Abu Dhabi, Marbella, San Diego and more
Next session: 5 – 9 October 2026, Dubai
Average fee: 5,700 €

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From Good To Great: Achieving Excellence In Customer Relationship Management

Course Overview

The course aimed at empowering professionals to deliver excellence in customer service. Our course provides comprehensive customer service training and focuses on the development of essential customer service skills. The importance of customer service training cannot be overstated. Our curriculum is designed with this understanding, emphasizing critical aspects such as professional customer service, quality customer service, and effective customer service strategy. Participants will learn why good customer service training is pivotal to business success and how to apply the best customer service skills in their daily interactions.

Target Audience

Customer service professionals
Team leaders
Managers and supervisors
Individuals seeking to improve their professional customer service skills
Individuals aiming to provide excellence in customer service

Targeted Organizational Departments

Customer Service
Sales
Marketing
Human Resources
Management

Targeted Industries

Retail
Hospitality
Banking
Healthcare
Telecommunications

Course Offerings

Upon completion of "Achieving Excellence in Customer Service", participants will:

Have undergone quality customer service training
Improved their listening skills in customer service
Understood the important skills for customer service
Learned effective customer service strategies

Training Methodology

"Achieving Excellence in Customer Service" employs various methodologies, including case studies, group work, interactive sessions, and feedback sessions. We focus on training for customer service, with special emphasis on listening skills in customer service - an often overlooked but critical aspect. Our approach ensures professionals develop the best customer service skills and understand why customer service training is important.

Course Toolbox

Participants will receive:

Comprehensive workbooks
Access to online resources
A variety of templates and checklists designed to enhance their professional customer service abilities
Unique tools that will serve as a constant resource for the pursuit of excellence in customer service

Course Agenda

Day 1: Introduction to Customer-Centric Culture

Topic 1: Power Shift in the Business Landscape towards Customer Centricity
Topic 2: Identifying and Addressing the Main Concerns of a Customer-Centric Organization
Topic 3: Building a Robust Customer Centricity Model
Topic 4: Introduction to Agile Service Concepts
Topic 5: Developing a Customer Centric Thinking Approach
Topic 6: Facilitating Client's Involvement in Decision Making
Topic 7: Incorporating the Customer's Perspective into the Strategy Map

Day 2: Building A Customer Communication Strategy

Topic 1: Developing Effective Communication Skills: The Basics
Topic 2: The Art of Communication: Advanced Techniques
Topic 3: Effective Listening: Understanding the Silent Language
Topic 4: Communicating with Clients: Building Trust and Understanding
Topic 5: Mastering Personal Persuasion Skills
Topic 6: Drafting a Comprehensive Customer Communication Plan

Day 3: An Agile Customer Service Approach

Topic 1: Delivering Agile Customer Service with Style
Topic 2: Taking the Customer's Perspective: From Transactions to Interactions
Topic 3: Paying Attention to the Details: Enhancing the Customer Experience
Topic 4: Essential Etiquette for Agile Customer Service
Topic 5: Understanding and Applying the Protocols of Customer Service

Day 4: Exposure to Quality Assurance and Quality Control

Topic 1: The Customer Experience Blueprint: Building a Quality Service
Topic 2: Poka Yoke and Mistake Preventions: Aiming for Zero Defects
Topic 3: Quality Control and Workforce Compliance: A Two-Sided Approach
Topic 4: Quality Improvement Cycle and Continuous Improvement: An Ongoing Journey
Topic 5: Getting Acquainted with Key Performance Indicators: Measuring Success
Topic 6: Conducting a Balanced Scorecard Training Session: From Theory to Practice
Topic 7: Developing KPIs for the BSC Customer Perspective: A Strategic View
Topic 8: Connecting the Customer Perspective to the Financial Perspective: Aligning Goals
Topic 9: Conducting a Simple Customer Analysis: The First Step to Improvement

Day 5: Coaching and Developing the Customer Service Force

Topic 1: Understanding the Concept of a Learning Organization: A Strategic Shift
Topic 2: Steps to Create a Learning Organization: From Vision to Reality
Topic 3: Exploring the Advantages of a Learning Organization: Why It Matters
Topic 4: Mastering the Essentials of Coaching: Developing Your Team
Topic 5: Using the Ask-Tell Matrix: Enhancing Communication and Learning
Topic 6: Steps to Coach an Effective Customer Service Force: A Comprehensive Guide
Topic 7: Brainstorming for a More Detailed Customer Experience: A Collaborative Approach
Topic 8: Understanding the Customer Centric Approach: The Key to Success

How This Course is Different from Other Customer Service Courses

"Achieving Excellence in Customer Relations" is unique because it focuses not just on the basics of customer service but on achieving excellence in every interaction. We understand the importance of good customer service training and ensure that each participant leaves the course equipped to deliver the best customer service skills. Our emphasis on listening skills in customer service sets us apart, as does our detailed focus on the importance of a well-crafted customer service strategy.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Location	Dates	Duration	Mode	Price
Kuwait	Week 10, 2027 14 – 18 March 2027	5 Days	Onsite	€5,500
London	Week 11, 2027 15 – 19 March 2027	5 Days	Onsite	€5,700
Madrid	Week 12, 2027 22 – 26 March 2027	5 Days	Onsite	€5,700
Amman	Week 12, 2027 28 March – 1 April 2027	5 Days	Onsite	€4,100
Rome	Week 13, 2027 29 March – 2 April 2027	5 Days	Onsite	€5,700
Al Jubail	Week 13, 2027 4 – 8 April 2027	5 Days	Onsite	€5,700
Milan	Week 14, 2027 5 – 9 April 2027	5 Days	Onsite	€5,700
Zoom	Week 14, 2027 5 – 9 April 2027	5 Days	Online	€1,500
Johannesburg	Week 14, 2027 11 – 15 April 2027	5 Days	Onsite	€4,500
Paris	Week 15, 2027 12 – 16 April 2027	5 Days	Onsite	€5,700
London	Week 16, 2027 19 – 23 April 2027	5 Days	Onsite	€5,700
New York	Week 16, 2027 19 – 23 April 2027	5 Days	Onsite	€12,000
Trabzon	Week 16, 2027 25 – 29 April 2027	5 Days	Onsite	€6,800
Vienna	Week 17, 2027 26 – 30 April 2027	5 Days	Onsite	€5,700
Cairo	Week 18, 2027 3 – 7 May 2027	5 Days	Onsite	€4,100
Singapore	Week 18, 2027 3 – 7 May 2027	5 Days	Onsite	€5,700
Manama	Week 18, 2027 9 – 13 May 2027	5 Days	Onsite	€4,700
Barcelona	Week 20, 2027 17 – 21 May 2027	5 Days	Onsite	€5,700
Frankfurt	Week 20, 2027 17 – 21 May 2027	5 Days	Onsite	€5,700
Istanbul	Week 21, 2027 24 – 28 May 2027	5 Days	Onsite	€4,500