Software Diagnostics and Troubleshooting Course

Name: Software Diagnostics and Troubleshooting Training Course
Availability: InStock

Trace software failures from reproducible symptoms through logs, metrics, traces, profiling, fault isolation, and validated remediation evidence.

Software Diagnostics and Troubleshooting Course

At a glance

Duration: 1 Week
Format: Classroom
Cities: Milan, Cairo, Munich, New York, Lagos, Amsterdam and more
Next session: 9 – 13 November 2026, Milan
Average fee: 5,750 €

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Software Diagnostics and Troubleshooting Training Course

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Overview

Software Diagnostics and Troubleshooting Training Course is a one-week course for support engineers, application administrators, developers, quality engineers, and operations teams, who leave with a Software Diagnostic Evidence Pack. The course connects reproducible symptoms, logs, metrics, traces, debugging, dependency checks, configuration comparisons, performance profiling, fault isolation, causal hypotheses, and remediation validation across test and production environments. Agile Leaders Training Center presents the course on software diagnostics and troubleshooting.

Who Should Attend

Teams responsible for application support and incident triage
Functions responsible for software development and debugging
Teams responsible for testing, defect evidence, and release quality
Functions responsible for application administration and configuration
Teams responsible for service monitoring and technical operations

The course assumes participants investigate software behavior at work and leaves out introductory programming, platform-specific certification preparation, malware analysis, and hardware repair.

Departments and Industries

The course supports software fault diagnosis across digital services and technology-enabled operations.

Software engineering and application support departments
Quality engineering and release management teams
Site reliability and technical operations functions
Financial services and telecommunications technology teams
Healthcare and education application operations
Manufacturing and logistics software teams

Learning Objectives

By the end of this course, participants will be able to:

Apply a reproducible symptom-capture method
Analyze logs, metrics, traces, and exceptions
Compare dependencies and configuration states
Use profiling and dump evidence for isolation
Evaluate causal hypotheses against observations
Validate remediation and incident closure evidence

Course Agenda

Day 1: Diagnostic Foundation

Symptom and Impact Capture Template
Reproduction Condition Decision Tree
Black-Box and White-Box Evidence Map
Diagnostic Timeline and Change Register
Evidence Preservation Checklist

Day 2: Telemetry and Context

Structured Log and Exception Correlation Matrix
Metric Baseline and Deviation Worksheet
Distributed Trace and Request Path Map
Dependency Health and Timeout Register
Configuration State Comparison Method

Day 3: Debugging and Profiling

Debugger Hypothesis and Breakpoint Plan
CPU Sampling and Hot-Path Profile
Memory Allocation and Leak Evidence Sheet
Process Dump Triage Checklist
Concurrency and Resource Contention Map

Day 4: Isolation and Validation

Fault-Domain Isolation Matrix
Controlled Change and Experiment Log
Root-Cause Hypothesis Evidence Table
Remediation Risk and Rollback Checklist
Fix Verification and Regression Record

Day 5: Software Diagnostic Practice

Symptom Reproduction and Timeline Exercise
Log Metric and Trace Correlation Exercise
Performance Profile and Dump Triage Exercise
Fault Isolation and Fix Validation Exercise
Software Diagnostic Evidence Pack Capstone Exercise

Practical Exercises

The course uses suggested activities to practice evidence-based software diagnosis.

Suggested activity: reproduce a failure and build a timeline from user symptoms, changes, and environmental conditions.
Suggested activity: correlate logs, metrics, traces, exceptions, dependencies, and configuration differences.
Suggested activity: review CPU, memory, dump, and contention evidence to isolate a fault domain.
Suggested activity: test causal hypotheses and record remediation, rollback, verification, and regression evidence.

FAQs

Who suits software diagnostics and troubleshooting training and what does it assume?

Software diagnostics and troubleshooting training suits application support, development, quality, administration, and technical operations teams. It assumes practical exposure to software failures and access to operational or test evidence.

How does software diagnostics and troubleshooting differ from software testing training?

Software diagnostics and troubleshooting investigates why an observed failure occurs using telemetry, debugging, profiling, isolation, and experiments. Software testing training focuses on designing and executing checks that reveal defects and verify expected behavior.

Which evidence supports software diagnostics and troubleshooting?

Software diagnostics and troubleshooting uses reproducible symptoms, timelines, logs, metrics, traces, exceptions, dependencies, configuration states, profiles, process dumps, experiments, and fix-verification records.

How do logs, metrics, and traces work together in software diagnosis?

Logs explain recorded events, metrics show changes in system behavior, and traces connect activity across request paths. Correlating their timestamps and identifiers helps teams move from a symptom toward a testable causal hypothesis.

How is a root-cause hypothesis validated in software troubleshooting?

A root-cause hypothesis is validated by predicting observable evidence, running a controlled test, ruling out competing explanations, applying a bounded remediation, and confirming the symptom disappears without unacceptable regression.

Conclusion

Participants take a Software Diagnostic Evidence Pack back to work. It connects symptom records, timelines, telemetry, dependency maps, configuration comparisons, profiles, dumps, hypotheses, experiments, remediation decisions, and verification evidence. It changes ad hoc troubleshooting into reproducible investigations, traceable decisions, controlled fixes, and reviewable incident closure.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 21-40 of 76 events

Location	Dates	Duration	Mode	Price
Porto	Week 04, 2027 25 – 29 January 2027	1 Week	Onsite	€5,700
Geneva	Week 04, 2027 31 January – 4 February 2027	1 Week	Onsite	€6,200
Doha	Week 05, 2027 7 – 11 February 2027	1 Week	Onsite	€5,500
Kuwait	Week 05, 2027 7 – 11 February 2027	1 Week	Onsite	€5,500
Istanbul	Week 07, 2027 15 – 19 February 2027	1 Week	Onsite	€4,500
Cape town	Week 07, 2027 21 – 25 February 2027	1 Week	Onsite	€4,500
Muscat	Week 07, 2027 21 – 25 February 2027	1 Week	Onsite	€5,700
Dubai	Week 09, 2027 1 – 5 March 2027	1 Week	Onsite	€4,500
Zoom	Week 09, 2027 1 – 5 March 2027	1 Week	Online	€1,500
Madrid	Week 10, 2027 8 – 12 March 2027	1 Week	Onsite	€5,700
Abu Dhabi	Week 10, 2027 8 – 12 March 2027	1 Week	Onsite	€4,700
Barcelona	Week 11, 2027 15 – 19 March 2027	1 Week	Onsite	€5,700
Tbilisi	Week 12, 2027 22 – 26 March 2027	1 Week	Onsite	€5,000
Tokyo	Week 13, 2027 29 March – 2 April 2027	1 Week	Onsite	€10,000
Nairobi	Week 13, 2027 4 – 8 April 2027	1 Week	Onsite	€4,500
Istanbul	Week 15, 2027 12 – 16 April 2027	1 Week	Onsite	€4,500
Prague	Week 16, 2027 19 – 23 April 2027	1 Week	Onsite	€6,000
London	Week 17, 2027 26 – 30 April 2027	1 Week	Onsite	€5,700
Montreux	Week 17, 2027 26 – 30 April 2027	1 Week	Onsite	€7,500
Johannesburg	Week 17, 2027 2 – 6 May 2027	1 Week	Onsite	€4,500

Frequently asked questions

What does this course cover?

OverviewSoftware Diagnostics and Troubleshooting Training Course is a one-week course for support engineers, application administrators, developers, quality engineers, and operations teams, who leave with a Software Diagnostic Evidence Pack. The course connects reproducible symptoms, logs, metrics, traces, debugging, dependency checks, configuration compa…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

Software Diagnostics and Troubleshooting Course