Workplace Feedback Skills Training Course

Name: Workplace Feedback Skills and Constructive Conversations Course
Availability: InStock

Build evidence-based feedback conversations through observable behavior, active listening, emotional regulation, action planning and follow-up.

Workplace Feedback Skills Training Course

At a glance

Duration: 1 Week
Format: Classroom
Cities: Manama, Seoul, Istanbul, San Diego, Abu Dhabi, Paris and more
Next session: 1 – 5 November 2026, Manama
Average fee: 5,750 €

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Workplace Feedback Skills and Constructive Conversations Course

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Overview

Workplace Feedback Skills and Constructive Conversations Course is a one-week course for managers, team leaders and professionals who leave with a Workplace Feedback Conversation and Action Plan. The course develops evidence-based feedback conversations through observable behavior, active listening, emotional regulation, action planning and follow-up. Participants practice giving, receiving and applying constructive feedback across operational, service and project settings. Agile Leaders Training Center develops workplace feedback capability.

Who Should Attend

Teams responsible for guiding employee performance and development
Teams responsible for coordinating projects and cross-functional work
Teams responsible for customer service and quality improvement
Teams responsible for people development and employee experience
Professionals responsible for receiving and applying workplace feedback

The course assumes participants handle workplace conversations and leaves out formal disciplinary procedure, clinical counseling and legal case management.

Departments and Industries

The course supports departments and industries where performance depends on clear conversations and coordinated improvement.

Human resources, learning and people operations
Project, engineering and technology teams
Customer service, hospitality and retail operations
Healthcare administration and professional services
Quality, manufacturing and logistics operations

Learning Objectives

By the end of this course, participants will be able to:

Analyze feedback situations using observable evidence and context
Apply the SBI feedback model to constructive conversations
Use active listening and clarifying questions when receiving feedback
Build action plans with responsibilities, support and follow-up
Evaluate emotional responses, assumptions and communication choices
Design team feedback routines that support ongoing improvement

Course Agenda

Day 1: Feedback Foundations and Readiness

Feedback Purpose and Improvement Cycle Map
Observation-versus-Interpretation Sorting Tool
Feedback Readiness and Context Checklist
Psychological Safety Conversation Conditions Map
Feedback Bias and Assumption Audit

Day 2: Giving Constructive Feedback

SBI Situation-Behavior-Impact Message Framework
Positive Reinforcement Message Template
Developmental Feedback Message Builder
Intent-versus-Impact Inquiry Guide
Timing, Privacy and Channel Decision Matrix

Day 3: Receiving and Processing Feedback

Active Listening and Paraphrasing Protocol
Emotional Trigger and Response Pause Plan
Clarifying Question Funnel
Evidence and Perspective Evaluation Grid
Feedback Acceptance and Boundary Statement

Day 4: Action Planning and Team Routines

Workplace Feedback Action Plan
Improvement Goal and Success Measure Sheet
Support and Resource Agreement
Follow-Up Check-In Schedule
Team Feedback Routine Canvas

Day 5: Feedback Conversation Practice

Exercise: Diagnose Evidence and Assumptions in a Feedback Case
Exercise: Deliver an SBI Feedback Conversation
Exercise: Receive Feedback with Listening and Clarification
Exercise: Build an Action and Follow-Up Agreement
Capstone: Workplace Feedback Conversation and Action Plan

Practical Exercises

Suggested activities use service, project, manufacturing and professional-team scenarios.

Suggested activity: separate observable behavior from interpretation in a performance case
Suggested activity: conduct a two-way SBI feedback conversation and explore intent versus impact
Suggested activity: manage an emotional response through listening, clarification and a deliberate pause
Suggested activity: create an action plan with measures, support, responsibilities and follow-up

FAQs

Who should take workplace feedback skills training, and what does it assume?

Workplace feedback skills training suits managers, team leaders and professionals who already participate in work conversations and need a repeatable method for giving, receiving and applying feedback.

How does workplace feedback skills training differ from general communication training?

Workplace feedback skills training concentrates on observable behavior, impact, listening, emotional responses, agreed improvement actions and follow-up, while general communication training addresses a wider range of interpersonal situations.

What makes a constructive feedback conversation useful?

A constructive feedback conversation is useful when it is timely, specific, evidence-based, respectful and two-way, and when it ends with clear understanding, support and agreed next steps.

How can professionals receive workplace feedback without becoming defensive?

Professionals can receive workplace feedback by pausing, listening without interruption, asking clarifying questions, separating evidence from interpretation and deciding which actions will improve their work.

Conclusion

Participants take back a Workplace Feedback Conversation and Action Plan containing evidence, an SBI message, listening questions, response choices, improvement actions and follow-up. The plan makes expectations and responsibilities visible before, during and after a feedback conversation. It helps teams replace vague judgments with observable information, two-way dialogue and monitored improvement.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 41-60 of 76 events

Location	Dates	Duration	Mode	Price
London	Week 19, 2027 10 – 14 May 2027	1 Week	Onsite	€5,700
Paris	Week 20, 2027 17 – 21 May 2027	1 Week	Onsite	€5,700
Accra	Week 20, 2027 23 – 27 May 2027	1 Week	Onsite	€4,100
Sharm El-Sheikh	Week 21, 2027 24 – 28 May 2027	1 Week	Onsite	€4,100
Vienna	Week 22, 2027 31 May – 4 June 2027	1 Week	Onsite	€5,700
Addis Ababa	Week 22, 2027 31 May – 4 June 2027	1 Week	Onsite	€4,500
Marbella	Week 22, 2027 6 – 10 June 2027	1 Week	Onsite	€5,700
Madrid	Week 23, 2027 7 – 11 June 2027	1 Week	Onsite	€5,700
Abu Dhabi	Week 24, 2027 14 – 18 June 2027	1 Week	Onsite	€4,700
Dubai	Week 25, 2027 21 – 25 June 2027	1 Week	Onsite	€4,500
Rome	Week 26, 2027 28 June – 2 July 2027	1 Week	Onsite	€5,700
Milan	Week 28, 2027 12 – 16 July 2027	1 Week	Onsite	€5,700
Zanzibar	Week 28, 2027 18 – 22 July 2027	1 Week	Onsite	€5,500
Nairobi	Week 29, 2027 25 – 29 July 2027	1 Week	Onsite	€4,500
Cape town	Week 30, 2027 1 – 5 August 2027	1 Week	Onsite	€4,500
London	Week 31, 2027 2 – 6 August 2027	1 Week	Onsite	€5,700
Geneva	Week 31, 2027 8 – 12 August 2027	1 Week	Onsite	€6,200
Dubai	Week 33, 2027 16 – 20 August 2027	1 Week	Onsite	€4,500
Porto	Week 33, 2027 16 – 20 August 2027	1 Week	Onsite	€5,700
Lisbon	Week 34, 2027 23 – 27 August 2027	1 Week	Onsite	€5,700

Frequently asked questions

What does this course cover?

OverviewWorkplace Feedback Skills and Constructive Conversations Course is a one-week course for managers, team leaders and professionals who leave with a Workplace Feedback Conversation and Action Plan. The course develops evidence-based feedback conversations through observable behavior, active listening, emotional regulation, action planning and follow…

Are training dates available?

Yes. Available dates and destinations are listed in the course dates section on this page.

How can I register?

Choose an available date on this page and complete the registration form, or send a programme enquiry.

Can I download the course brochure?

Yes. Use the brochure download link provided on this page.

Workplace Feedback Skills Training Course