This training course is designed to take your organization from a product-focused mindset to a customer-centric service model. Also, you'll explore customer communication strategy, customer communication plan, and how to use customer communication tools effectively. We'll also focus on quality assurance and quality control, poka yoke, and the quality improvement cycle. This training program is unique as it combines key concepts from both the Balanced Scorecard training and the CRM course, giving a holistic customer-centric approach.
By the end of this course, the Participants will be able to:
Our course integrates different aspects like customer communication strategy, CRM, Balanced Scorecard, and customer centric culture into one comprehensive course. This holistic approach helps participants understand how these elements work together to enhance the customer experience. The course's strength lies in its practical, hands-on approach, providing real-life examples and case studies for a more engaging learning experience.
credits: 5 credit per day
Course Mode: full-time
Provider: Agile Leaders Training Center
Milan 2025-07-21
Bali 2025-07-27
Istanbul 2025-07-28
Amsterdam 2025-08-25
Casablanca 2025-08-25
Langkawi 2025-08-31
Accra 2025-09-21
Sharm El-Sheikh 2025-09-22
Milan 2025-09-29
Amman 2025-10-26
London 2025-10-27
Amsterdam 2025-11-24
Milan 2025-12-22
Vienna 2025-12-30
Istanbul 2026-01-27
Milan 2026-02-24
Sharm El-Sheikh 2026-03-24
Madrid 2026-03-31
Zoom 2026-03-31
Dubai 2026-04-21
Cape town 2026-04-27
Trabzon 2026-05-25
Madrid 2026-05-26
Cairo 2026-06-23
Tokyo 2026-06-23
Kuala Lumpur 2026-06-30