Quality Assurance to Customer Happiness Training Course

Name: From Quality Assurance to Customer Happiness Training Course
Availability: InStock

Improving the Visitor Experience: An Integrated Approach Learns the advantages of a learning organization, Delve into the customer centricity model, Master the Balanced Scorecard

At a glance

Duration: 5 days
Format: Classroom
Cities: Dubai, New York, London, Riyadh, Montreux, Toronto and more
Next session: 12 – 16 October 2026, Dubai
Average fee: 5,800 €

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From Quality Assurance to Customer Happiness Training Course

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Overview

This training course is designed to take your organization from a product-focused mindset to a customer-centric service model. Also, you'll explore customer communication strategy, customer communication plan, and how to use customer communication tools effectively. We'll also focus on quality assurance and quality control, poka yoke, and the quality improvement cycle. This training program is unique as it combines key concepts from both the Balanced Scorecard training and the CRM course, giving a holistic customer-centric approach.

Target Audience

Customer Service Managers
Quality Assurance Managers
Customer Care Staff.
Visitor Operations Officer

Targeted Organizational Departments

Customer Service Department
Front Desks Employees.
Quality Assurance Department
Public Relation

Targeted Industries

Governmental Entities
Retail
Banking
Hospitality
Telecommunication

Course Offerings

By the end of this course, the Participants will be able to:

Learn the advantages of a learning organization
Delve into the customer centricity model
Master the Balanced Scorecard
Improve their visitor communication strategy

Training Methodology

Interactive sessions
Real-life case studies
Group discussions
Continuous feedback sessions

Course Toolbox

A comprehensive workbook
Balanced Scorecard templates
Visitor communication tools

Course Agenda

Day 1: Understanding the visitor

Topic 1: Introduction to visitor centricity model and its advantages
Topic 2: Basics of visitor communication strategy and visitor communication plan
Topic 3: Effective usage of visitor communication tools
Reflection & Review: Reflecting on the importance of visitor centric thinking

Day 2: Quality Assurance and Control

Topic 1: Introduction to quality assurance and quality control
Topic 2: Understanding Poka Yoke
Topic 3: The quality improvement cycle
Reflection & Review: Importance of quality in visitor service

Day 3: Mastering Communication

Topic 1: Effective Listening
Topic 2: Acknowledging the Voice of Customer VOC
Topic 3: Handling Customer Issues Effectively (Body Language, Tone of Voice ...etc)
Reflection & Review: Importance of VOC and Communication Skills in customer satisfaction

Day 4: Balanced Scorecard and CRM

Topic 1: Balanced Scorecard training
Topic 2: Introduction to CRM course
Topic 3: Aligning CRM with customer centricity
Reflection & Review: How Balanced Scorecard and CRM improve customer service management

Day 5: Customer Satisfaction and Happiness

Topic 1: Customer satisfaction training courses
Topic 2: Enhancing customer relations
Topic 3: Customize happiness – Making customers happy
Reflection & Review: The role of customer satisfaction in customer centric culture

How This Course is Different from Other Enhancing The Visitor Experience Courses

Our course integrates different aspects like customer communication strategy, CRM, Balanced Scorecard, and customer centric culture into one comprehensive course. This holistic approach helps participants understand how these elements work together to enhance the customer experience. The course's strength lies in its practical, hands-on approach, providing real-life examples and case studies for a more engaging learning experience.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Location	Dates	Duration	Mode	Price
Istanbul	Week 04, 2027 25 – 29 January 2027	5 Days	Onsite	€4,500
Accra	Week 04, 2027 31 January – 4 February 2027	5 Days	Onsite	€4,100
Kuala Lumpur	Week 05, 2027 1 – 5 February 2027	5 Days	Onsite	€5,200
Casablanca	Week 06, 2027 8 – 12 February 2027	5 Days	Onsite	€4,100
Amsterdam	Week 06, 2027 8 – 12 February 2027	5 Days	Onsite	€5,700
Geneva	Week 06, 2027 14 – 18 February 2027	5 Days	Onsite	€6,200
Zanzibar	Week 06, 2027 14 – 18 February 2027	5 Days	Onsite	€5,500
Porto	Week 07, 2027 15 – 19 February 2027	5 Days	Onsite	€5,700
Milan	Week 08, 2027 22 – 26 February 2027	5 Days	Onsite	€5,700
Manama	Week 08, 2027 28 February – 4 March 2027	5 Days	Onsite	€4,700
Phuket	Week 08, 2027 28 February – 4 March 2027	5 Days	Onsite	€6,000
Marbella	Week 08, 2027 28 February – 4 March 2027	5 Days	Onsite	€5,700
Barcelona	Week 10, 2027 8 – 12 March 2027	5 Days	Onsite	€5,700
Bangkok	Week 10, 2027 14 – 18 March 2027	5 Days	Onsite	€6,000
Sharm El-Sheikh	Week 12, 2027 22 – 26 March 2027	5 Days	Onsite	€4,100
Madrid	Week 13, 2027 29 March – 2 April 2027	5 Days	Onsite	€5,700
Doha	Week 13, 2027 4 – 8 April 2027	5 Days	Onsite	€5,500
Rome	Week 14, 2027 5 – 9 April 2027	5 Days	Onsite	€5,700
London	Week 15, 2027 12 – 16 April 2027	5 Days	Onsite	€5,700
Baku	Week 15, 2027 12 – 16 April 2027	5 Days	Onsite	€5,000