Quality Assurance to Customer Happiness Training Course

Name: From Quality Assurance to Customer Happiness Training Course
Availability: InStock

Improving the Visitor Experience: An Integrated Approach Learns the advantages of a learning organization, Delve into the customer centricity model, Master the Balanced Scorecard

At a glance

Duration: 5 days
Format: Classroom
Cities: Dubai, New York, London, Riyadh, Montreux, Toronto and more
Next session: 12 – 16 October 2026, Dubai
Average fee: 5,800 €

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From Quality Assurance to Customer Happiness Training Course

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Overview

This training course is designed to take your organization from a product-focused mindset to a customer-centric service model. Also, you'll explore customer communication strategy, customer communication plan, and how to use customer communication tools effectively. We'll also focus on quality assurance and quality control, poka yoke, and the quality improvement cycle. This training program is unique as it combines key concepts from both the Balanced Scorecard training and the CRM course, giving a holistic customer-centric approach.

Target Audience

Customer Service Managers
Quality Assurance Managers
Customer Care Staff.
Visitor Operations Officer

Targeted Organizational Departments

Customer Service Department
Front Desks Employees.
Quality Assurance Department
Public Relation

Targeted Industries

Governmental Entities
Retail
Banking
Hospitality
Telecommunication

Course Offerings

By the end of this course, the Participants will be able to:

Learn the advantages of a learning organization
Delve into the customer centricity model
Master the Balanced Scorecard
Improve their visitor communication strategy

Training Methodology

Interactive sessions
Real-life case studies
Group discussions
Continuous feedback sessions

Course Toolbox

A comprehensive workbook
Balanced Scorecard templates
Visitor communication tools

Course Agenda

Day 1: Understanding the visitor

Topic 1: Introduction to visitor centricity model and its advantages
Topic 2: Basics of visitor communication strategy and visitor communication plan
Topic 3: Effective usage of visitor communication tools
Reflection & Review: Reflecting on the importance of visitor centric thinking

Day 2: Quality Assurance and Control

Topic 1: Introduction to quality assurance and quality control
Topic 2: Understanding Poka Yoke
Topic 3: The quality improvement cycle
Reflection & Review: Importance of quality in visitor service

Day 3: Mastering Communication

Topic 1: Effective Listening
Topic 2: Acknowledging the Voice of Customer VOC
Topic 3: Handling Customer Issues Effectively (Body Language, Tone of Voice ...etc)
Reflection & Review: Importance of VOC and Communication Skills in customer satisfaction

Day 4: Balanced Scorecard and CRM

Topic 1: Balanced Scorecard training
Topic 2: Introduction to CRM course
Topic 3: Aligning CRM with customer centricity
Reflection & Review: How Balanced Scorecard and CRM improve customer service management

Day 5: Customer Satisfaction and Happiness

Topic 1: Customer satisfaction training courses
Topic 2: Enhancing customer relations
Topic 3: Customize happiness – Making customers happy
Reflection & Review: The role of customer satisfaction in customer centric culture

How This Course is Different from Other Enhancing The Visitor Experience Courses

Our course integrates different aspects like customer communication strategy, CRM, Balanced Scorecard, and customer centric culture into one comprehensive course. This holistic approach helps participants understand how these elements work together to enhance the customer experience. The course's strength lies in its practical, hands-on approach, providing real-life examples and case studies for a more engaging learning experience.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center

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Showing 41-60 of 77 events

Location	Dates	Duration	Mode	Price
Dubai	Week 16, 2027 19 – 23 April 2027	5 Days	Onsite	€4,500
Jakarta	Week 16, 2027 19 – 23 April 2027	5 Days	Onsite	€5,700
Cape town	Week 16, 2027 25 – 29 April 2027	5 Days	Onsite	€4,500
San Diego	Week 17, 2027 26 – 30 April 2027	5 Days	Onsite	€14,000
Tbilisi	Week 18, 2027 3 – 7 May 2027	5 Days	Onsite	€5,000
Istanbul	Week 19, 2027 10 – 14 May 2027	5 Days	Onsite	€4,500
Barcelona	Week 20, 2027 17 – 21 May 2027	5 Days	Onsite	€5,700
Bali	Week 20, 2027 23 – 27 May 2027	5 Days	Onsite	€5,700
Paris	Week 22, 2027 31 May – 4 June 2027	5 Days	Onsite	€5,700
Amsterdam	Week 22, 2027 31 May – 4 June 2027	5 Days	Onsite	€5,700
Vienna	Week 23, 2027 7 – 11 June 2027	5 Days	Onsite	€5,700
Abu Dhabi	Week 23, 2027 7 – 11 June 2027	5 Days	Onsite	€4,700
Rome	Week 24, 2027 14 – 18 June 2027	5 Days	Onsite	€5,700
Cairo	Week 25, 2027 21 – 25 June 2027	5 Days	Onsite	€4,100
Kuala Lumpur	Week 26, 2027 28 June – 2 July 2027	5 Days	Onsite	€5,200
Singapore	Week 26, 2027 28 June – 2 July 2027	5 Days	Onsite	€5,700
Johannesburg	Week 26, 2027 4 – 8 July 2027	5 Days	Onsite	€4,500
Manama	Week 27, 2027 11 – 15 July 2027	5 Days	Onsite	€4,700
London	Week 28, 2027 12 – 16 July 2027	5 Days	Onsite	€5,700
Lisbon	Week 28, 2027 12 – 16 July 2027	5 Days	Onsite	€5,700