Enhancing The Visitor Experience: The Complete Training Course

Name: Enhancing The Visitor Experience: The Complete Training Course
Rating: 4.8 (150 reviews)

Improving the Visitor Experience: An Integrated Approach Learns the advantages of a learning organization, Delve into the customer centricity model, Master the Balanced Scorecard

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Enhancing The Visitor Experience: The Complete Training Course

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Overview:

This training course is designed to take your organization from a product-focused mindset to a customer-centric service model. Also, you'll explore customer communication strategy, customer communication plan, and how to use customer communication tools effectively. We'll also focus on quality assurance and quality control, poka yoke, and the quality improvement cycle. This training program is unique as it combines key concepts from both the Balanced Scorecard training and the CRM course, giving a holistic customer-centric approach.

Target Audience:

Customer Service Managers
Quality Assurance Managers
Customer Care Staff.
Visitor Operations Officer

Targeted Organizational Departments:

Customer Service Department
Front Desks Employees.
Quality Assurance Department
Public Relation

Targeted Industries:

Governmental Entities
Retail
Banking
Hospitality
Telecommunication

Course Offerings:

By the end of this course, the Participants will be able to:

Learn the advantages of a learning organization
Delve into the customer centricity model
Master the Balanced Scorecard
Improve their visitor communication strategy

Training Methodology:

Interactive sessions
Real-life case studies
Group discussions
Continuous feedback sessions

Course Toolbox:

A comprehensive workbook
Balanced Scorecard templates
Visitor communication tools

Course Agenda:

Day 1: Understanding the visitor

Topic 1: Introduction to visitor centricity model and its advantages
Topic 2: Basics of visitor communication strategy and visitor communication plan
Topic 3: Effective usage of visitor communication tools
Reflection & Review: Reflecting on the importance of visitor centric thinking

Day 2: Quality Assurance and Control

Topic 1: Introduction to quality assurance and quality control
Topic 2: Understanding Poka Yoke
Topic 3: The quality improvement cycle
Reflection & Review: Importance of quality in visitor service

Day 3: Mastering Communication

Topic 1: Effective Listening
Topic 2: Acknowledging the Voice of Customer VOC
Topic 3: Handling Customer Issues Effectively (Body Language, Tone of Voice ...etc)
Reflection & Review: Importance of VOC and Communication Skills in customer satisfaction

Day 4: Balanced Scorecard and CRM

Topic 1: Balanced Scorecard training
Topic 2: Introduction to CRM course
Topic 3: Aligning CRM with customer centricity
Reflection & Review: How Balanced Scorecard and CRM improve customer service management

Day 5: Customer Satisfaction and Happiness

Topic 1: Customer satisfaction training courses
Topic 2: Enhancing customer relations
Topic 3: Customize happiness – Making customers happy
Reflection & Review: The role of customer satisfaction in customer centric culture

How This Course is Different from Other Enhancing The Visitor Experience Courses:

Our course integrates different aspects like customer communication strategy, CRM, Balanced Scorecard, and customer centric culture into one comprehensive course. This holistic approach helps participants understand how these elements work together to enhance the customer experience. The course's strength lies in its practical, hands-on approach, providing real-life examples and case studies for a more engaging learning experience.

credits: 5 credit per day

Course Mode: full-time

Provider: Agile Leaders Training Center