Quality And Operation Management Courses

ISO 9001 Training and Certification - (QM1026)

MS Project Mastery: Advanced Techniques for Successful Project Management</h3>

<div dir=\"ltr\">This ISO 9001 certification training Aims at equipping participants with the needed knowledge and skills to become ISO 9001 lead auditor. Participants will be able to conduct or participate in the implementation or the assessment of a Quality Management System.</div>

<div dir=\"ltr\">Targeted Audience For The ISO 9001 2015 Training Course</div>

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	<div dir=\"ltr\">ISO Consultants.</div>
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	<div dir=\"ltr\">Quality Managers & Quality Engineers.</div>
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	<div dir=\"ltr\">Quality Team Members</div>
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	<div dir=\"ltr\">Management System Experts.</div>
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	<div dir=\"ltr\">Management system consultants</div>
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	<div dir=\"ltr\">Professionals Preparing for ISO Certification.</div>
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	<div dir=\"ltr\">Quality Management System Auditors.</div>
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	<div dir=\"ltr\">People involved with quality management in their companies.</div>
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	<div dir=\"ltr\">Quality Assurance /Quality Control Specialists.</div>
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	<div dir=\"ltr\">Quality analysts.</div>
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</ul>

<h3 dir=\"ltr\">Targeted Organizational Departments for The ISO 9001 2015 Training Course</h3>

<ul style=\"margin-left:40px\">
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	<div dir=\"ltr\">Top Management.</div>
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	<div dir=\"ltr\">Quality Department.</div>
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	<div dir=\"ltr\">Operation Department.</div>
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	<div dir=\"ltr\">Audit Team Members.</div>
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</ul>

<h3 dir=\"ltr\">Targeted Industries for The ISO 9001 2015 Training Course</h3>

<div dir=\"ltr\">Any Sector or Industry</div>

<h3 dir=\"ltr\">Learning Outcomes of The ISO 9001 2015 Training Course</h3>

<h3 dir=\"ltr\">By the End of This Course Participants Will Be Able to:</h3>

<ul style=\"margin-left:40px\">
	<li dir=\"ltr\">
	<div dir=\"ltr\">Acknowledge the requirements for a Quality Management System according to ISO 9001</div>
	</li>
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	<div dir=\"ltr\">Implement a Quality Management System and comply to the requirements of ISO 9001:2015.</div>
	</li>
	<li dir=\"ltr\">
	<div dir=\"ltr\">Audit a QMS Quality Management System.</div>
	</li>
	<li dir=\"ltr\">
	<div dir=\"ltr\">Plan, perform and report QMS Audits.</div>
	</li>
	<li dir=\"ltr\">
	<div dir=\"ltr\">Audit a management system according to ISO 19011:2018.</div>
	</li>
	<li dir=\"ltr\">
	<div dir=\"ltr\">Conduct a systematic quality analysis and evaluation.</div>
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	<div dir=\"ltr\">Learn how to conduct a management review meeting.</div>
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	<div dir=\"ltr\">Acknowledge the importance of leadership and commitment.</div>
	</li>
</ul>

<p dir=\"ltr\">Learn the meaning of non conformity and corrective action procedure.</p>

<h3 dir=\"ltr\">Course Toolbox</h3>

<ul style=\"margin-left:40px\">
	<li dir=\"ltr\">
	<div dir=\"ltr\">Clauses of ISO 9001:2015.</div>
	</li>
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	<div dir=\"ltr\">Audit Planning Checklist.</div>
	</li>
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	<div dir=\"ltr\">Non Conformity Report Form.</div>
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	<li dir=\"ltr\">
	<div dir=\"ltr\">Course Material.</div>
	</li>
	<li dir=\"ltr\">
	<div dir=\"ltr\">Readiång List.</div>
	</li>
</ul>

<h3 dir=\"ltr\">Course Agenda</h3>

<h3 dir=\"ltr\" style=\"margin-left:40px\">Day (1) Introduction to ISO 9001:2015</h3>

<div dir=\"ltr\" style=\"margin-left:80px\">•  Defining Quality?</div>

<div dir=\"ltr\" style=\"margin-left:80px\">•  Quality Management Principles.</div>

<div dir=\"ltr\" style=\"margin-left:80px\">•  Establishing a Quality Management System QMS</div>

<div dir=\"ltr\" style=\"margin-left:80px\">•  ISO 9001 and the ISO 9000 Family of standards</div>

<div dir=\"ltr\" style=\"margin-left:80px\">•  About the certification to ISO 9001</div>

<div dir=\"ltr\" style=\"margin-left:80px\">•  Understanding the Process Approach</div>

<div dir=\"ltr\" style=\"margin-left:80px\">•  Having A Risk based Mentality</div>

<div dir=\"ltr\" style=\"margin-left:80px\">•  The ISO 9001:2015 structure</div>

<h3 dir=\"ltr\" style=\"margin-left:40px\">Day (2) Clause (4) & Clause (5) of ISO 9001:2015</h3>

<h3 dir=\"ltr\" style=\"margin-left:80px\">•  Clause (4) of ISO 9001:2015</h3>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Understanding the organization and its context</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Needs and expectations of interested parties</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Determining the scope of the management system</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Quality management system and its processes</div>

<h3 dir=\"ltr\" style=\"margin-left:80px\">•  Clause (5) of ISO 9001:2015</h3>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Leadership and commitment</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Customer focus</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Establishing and communicating the quality policy</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Organizational roles, responsibilities and authorities</div>

<h3 dir=\"ltr\" style=\"margin-left:40px\">Day (3) Clause (6) & Clause (7) of ISO 9001:2015</h3>

<h3 dir=\"ltr\" style=\"margin-left:80px\">•  Clause (6) of ISO 9001:2015</h3>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Actions to address risks and opportunities</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Quality objectives and planning to achieve them</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Planning of changes</div>

<h3 dir=\"ltr\" style=\"margin-left:80px\">•  Clause (7) of ISO 9001:2015</h3>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Resources</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   People</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Infrastructure</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Environment for the operation of processes</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Monitoring and measuring resources</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Organizational knowledge</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Competence</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Awareness</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Communication</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Documented information</div>

<h3 dir=\"ltr\" style=\"margin-left:40px\">Day (4) Clause (8) & Clause (9) of ISO 9001:2015</h3>

<h3 dir=\"ltr\" style=\"margin-left:80px\">•  Clause (8) of ISO 9001:2015</h3>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Operations planning and control.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   The Customer communication.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Determining the requirements for products and services.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Reviewing the requirements for products and services.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Design and development of products and services.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Design and development planning (Input- Controls - Outcomes- Changes).</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Control of externally provided processes, products and services.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Type and extent of control.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Information for external providers.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Control of production and service provision.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Identification and traceability.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Property belonging to customers or external providers.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Preservation.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Post delivery activities.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-    Controlling the changes.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Release of products and services.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Control of nonconforming outputs.</div>

<h3 dir=\"ltr\" style=\"margin-left:80px\">•  Clause (9) of ISO 9001:2015</h3>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Monitoring, measurement, analysis and evaluation,</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Customer satisfaction.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Conducting Analysis and evaluation.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Conducting an Internal audit.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Conducting Management review.</div>

<h3 dir=\"ltr\" style=\"margin-left:40px\">Day (5) Clause (10) of ISO 9001:2015 & Management System Auditing</h3>

<h3 dir=\"ltr\" style=\"margin-left:80px\">•  Clause (10) of ISO 9001:2015</h3>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Improvement.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Dealing with Non conformity and taking corrective action.</div>

<div dir=\"ltr\" style=\"margin-left:120px\">-   Defining Continual improvement.</div>

<div dir=\"ltr\" style=\"margin-left:80px\">•  Management system auditing.</div>

<div dir=\"ltr\" style=\"margin-left:80px\">•  Types of management system audits.</div>

<div dir=\"ltr\" style=\"margin-left:80px\">•  Audit scope, objectives and criteria</div>

<div dir=\"ltr\" style=\"margin-left:80px\">•  The Audit team & Planning Audit.</div>

<div dir=\"ltr\" style=\"margin-left:80px\">•  Conducting the audit.</div>

<div dir=\"ltr\" style=\"margin-left:80px\">•  Non conformities.</div>

<div dir=\"ltr\" style=\"margin-left:80px\">•  The audit report.</div>

<h3 dir=\"ltr\">What makes this course different from other ISO 9001 Training courses? </h3>

<h3 dir=\"ltr\">The structure of the this course includes three major parts:</h3>

<div dir=\"ltr\">The first part is an Introduction. This Part of ISO 9001 Training discusses concepts like "quality" and QMS quality management system. This part surfs the most relevant standards in the ISO 9000 series. </div>

<div dir=\"ltr\">It will also provide a short history of ISO 9001. This part will covers two vital concepts for understanding a QMS. These are quality management system; ( process approach input Process outcome) and (risk-based thinking).</div>

<div dir=\"ltr\">The second part of this ISO 9001 internal auditor training is a detailed discussion of all clauses of the standard. This part follows the structure of the standard so it starts by discussing the organizational context. It will also explain the QMS scope. It will discuss leadership and the role top management commitment in the QMS.</div>

<div dir=\"ltr\">Additionally, the second part will discuss the quality policy. It will define roles, responsibilities and authorities in the Process. It will also explain risks and opportunities associated with the subject. </div>

<div dir=\"ltr\">This part then will move to discuss quality objectives and will show plans for their achievement. It will surf the resources needed for the QMS. These resources includes infrastructure, the operation of processes environment, competent people & organizational knowledge.</div>

<div dir=\"ltr\">This part will show the needed to supports the QMS and its control. It will surf the process that the organization must follow for designing and developing its products and services.</div>

<div dir=\"ltr\">This part then will focus on customer communication. It will discuss purchasing and the control of processes.</div>

<div dir=\"ltr\">The Second part also will discusses products and services provided by external providers. It will focus on identification and traceability. It will set up the control measures of goods property of customers and external providers.</div>

<div dir=\"ltr\">This Part will Focus also on the preservation requirements. It will discuss the post delivery activities. And will explain the management of non-conforming outputs.</div>

<div dir=\"ltr\">Finally the second part will conclude with the requirements for monitoring customer satisfaction. It will discuss internal audits of the QMS. It will explain the management review. And the management of non conformities in the QMS or the so called continuous improvement of the management system.</div>

<div dir=\"ltr\">The third and last part of this ISO 9001 2015 lead auditor course is about the general management system auditing. It aims at discussing subjects such as the auditing principles. </div>

<div dir=\"ltr\">It will discuss the different types of management system audits. It will Explain the scope, objectives and criteria of audits. It will help participants in conducting a QMS audit, including the audit plan and the audit report. It aims ti show how non conformities and opportunities for improvement must be managed.</div>

<h3 dir=\"ltr\">Is this course part of the Continuous Improvement Training Courses? </h3>

<div dir=\"ltr\">Besides being An ISO 9001 2015 internal auditor course, this course focus deeply on the process improvement. It will discuss practical ways for the continual improvement of business processes.<br />
 </div>
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